One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 435,833 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 435,833 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“My question was answered quickly and efficiently by Lauren, LG3.”

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Posted 1 week ago

“JM3 Helped me to add another to my policy and insurance my new car”

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Posted 2 weeks ago

“LG3 was efficient and professional”

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Posted 2 weeks ago

“Quick respond, very polite, nice communication, very helpful in explaining stuff”

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Posted 2 weeks ago

“My problem was dealt with and sorted very quickly and efficiently by TJ2. I had changed vehicles on line in the morning and paid the relevant premium. When I logged in to my portal at the time my new vehicle should have been covered it still showed my old vehicle. TJ2 sorted this and got everything sorted in a few minutes. The reason for 4 stars was not TJ2 but the fact I was disappointed in the amount of extra premium and increase in excess.”

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Posted 2 weeks ago

“ME8 was good to answer my questions and told me what to do next all ways friendly and efficient an very fast , I was happy and will pass my good luck on to other friends and relatives”

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Posted 2 weeks ago

“I have just been helped by MG9! Very, very helpful and understanding of my situation! No problem at all with sorting me out very easily! Well done MG9 👍”

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Posted 2 weeks ago

“Spoke to AS3 today. Really fast replying and very friendly. Helped me set up my car insurance via the live chat and even helped me get my monthly payments down by increasing my deposit.”

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Posted 2 weeks ago

“AK7 was absolutely excellent- quick efficient and understood the problem straight away - excellent service Thankyou”

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Posted 2 weeks ago

“Ei1 was very helpful, got everything sorted for me with no hassle.”

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Posted 2 weeks ago

“As per usual customer service agent was super helpfull and sorted out my enquiry quickly and professionally”

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Posted 2 weeks ago

“TJ1 took my chat & gave advice. I have no issue with TJ1 but it would be much easier to actually talk to someone. I wanted a quote for a new car I was going to buy but using the online tools, it requires a registration number. So, I was unable to use it & TJ1 could not give me a quote. She did let me know the cancellation charges for the policy. I find the website very restrictive when you don't have a standard question & you cannot talk to a person which would be so much easier.”

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Posted 2 weeks ago

“DJ2 was super helpful and took the time to explain policy details I didn't understand. I was really happy with the quote she gave me and settled everything faster than expected. Thanks Debbie.”

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Posted 2 weeks ago

“Is1, perfect!! Very helpful and friendly to talk to. Many many thanks. Mark”

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Posted 2 weeks ago

“Shanice (SP6) was great and very helpful”

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Posted 2 weeks ago

“EF3 was very helpful when I needed rot change my insurance to a new car. I questioned the high admin fee and he was able to reduce it quite a bit and answer all my queries.”

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Posted 2 weeks ago

“I give 5 stars to JC1, who was incredibly helpful. Less so for One Call whose portal had different levels of cover detailed to what I had purchased. However, JC1 sorted it out :)”

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Posted 2 weeks ago

“NP3 very quick amd happy with revised renewal quote”

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Posted 2 weeks ago

“LN1 was very helpful and I highly recommend”

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Posted 2 weeks ago

“Extremely helpful”

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Posted 2 weeks ago

One Call Insurance is rated 4.7 based on 435,833 reviews