One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 409,767 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 409,767 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“TJ1 was very helpful and a pleasure to deal with. Thanks!”

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Posted 2 weeks ago

“AW1 was very helpful to me”

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Posted 2 weeks ago

“iR2 was very helpful”

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Posted 2 weeks ago

“KT7 After a query with my renewal, the online chat was able to assist and conclude my issues quickly. Excellent service.”

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Posted 2 weeks ago

“Gb3 very helpful”

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Posted 2 weeks ago

“AR6 helped me on chat, thanks!”

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Posted 2 weeks ago

“Just a quick review to say that I spoke to Caitlin G at One Call Insurance today, and she was super helpful and efficient. Couldn't ask for more. Her ref was co4 Thanks Caitlin!”

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Posted 2 weeks ago

“JL9 was very clear helpful and very pleasant”

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Posted 2 weeks ago

“My home insurance was due for renewal and the monthly repayments had almost doubled. I was able to find a cheaper insurance deal on a comparison website. When I went to cancel with my current insurers via One Call, ML2 was the rep who managed to get me an even better deal than what I was initially cancelling for - very close to what I was paying the previous year! This is what online chat services are suppose to feel like - helpful and worthwhile! I am very grateful for ML2's care and professionalism”

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Posted 2 weeks ago

“I used the online chat to submit driving details and was helped by EW2, who was fast, efficient and resolved everything without issue. The customer service was excellent. Constructive feedback for ONECALL Please reconsider the tone and timing of messages that request driving licence information. Receiving communications that imply cancellation before you’ve actually asked for the data feels threatening and is likely to frustrate customers. A clearer, friendlier approach would be to ask for the information first, explain why it’s needed, and provide a reasonable deadline and simple instructions for submitting it. That would encourage cooperation and preserve the positive experience your agents are clearly delivering.”

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Posted 2 weeks ago

“MB1. Very quick and efficient”

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Posted 2 weeks ago

“Fantastic service WP1 handled my request fast and efficiently. I would guess that WP1 is dedicated to there job and a credit to there team.”

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Posted 2 weeks ago

“Kl4 dealt with my insurance renewal today and was most pleasant and helpful. Companies should place high value on employees like this.Thank you.”

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Posted 2 weeks ago

“JG4 gave outstanding service. Going above and beyond what I was expecting today! I would definitely recommend this company to anyone who is looking for insurance in the future! Merry Christmas to all at one protect!”

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Posted 2 weeks ago

“Thank you JB6 for your help in sorting out my cover for me. I prefer to talk to people and don’t like computer chats or emails.”

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Posted 2 weeks ago

“Fast response to on line chat and everything sorted without stress. Thanks SS9”

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Posted 2 weeks ago

“IS1 - Lovely interaction with this agent today who helped with my car insurance renewal via the chat. Responses very quick, polite and informative. Helped me to achieve a better deal which is appreciated and explained very clearly the breakdown of cover provided and the 3 year fixed deal. Many thanks”

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Posted 2 weeks ago

“BC1 was absolutely amazing with everything I needed and I couldn’t of asked for anything more”

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Posted 2 weeks ago

“LG3 my agent was very helpful & helped me update my NCD disount years”

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Posted 2 weeks ago

“Grace sorted out my problem very quickly”

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Posted 2 weeks ago

One Call Insurance is rated 4.6 based on 409,767 reviews