One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 435,836 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 435,836 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Ben (BH1) was super helpful on live chat today. I messaged to check my policy cover for towing and he suggested I consider breakdown cover. He answered all my questions really well and I can now travel with peace of mind with my platinum breakdown cover :-)”

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Posted 2 weeks ago

“I spoke with Tom TH3 who answered the phone immediately! No queue, fantastic! I had been in a queue immediately prior to that, for 45 minutes only to be told it was for Motor Insurance and not House and I couldn't be transferred and was given a different number! Tom came across as a really nice person. He had an easy manner but with a warm, polite and respectful way and clearly wanted to help me, efficiently. He had patience and grasped the understanding straight away as to why I needed a Policy change swiftly. He should be used as an example in Training as to how to liaise successfully with a Customer. Well done Tom.”

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Posted 2 weeks ago

“JE7-Jordan was superb today, requoted me a great price, World Cup class performance!”

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Posted 2 weeks ago

“TG1 was the person/AI app who helped me with my query on LiveChat. I had traded in my car for a new one, and needed to either amend or cancel my policy. It took over an hour and a half, and I would have preferred a phone call with a person. I didn't like the auto response asking me if I was still connected while I read the documents they sent over - I didn't do this to them when they were calculating estimates for a new policy. The price quoted for cancelling my current policy and taking out a new one was very high - I would have to pay for all the policy that remains even though it's defunct, and doesn't take into account any customer loyalty. I worked out it was cheaper to cancel and pay all the cancellation costs, and go with a different insurance company.”

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Posted 2 weeks ago

“Spoke to AW1 who completed the cancellation of my policy due to selling the vehicle with efficiency and speed. I was very happy with the service I received using the live chat.”

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Posted 2 weeks ago

“Very helpful and patient”

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Posted 2 weeks ago

“I was ready to cancel my auto renewal. However after speaking with JE7-Jordan she set out a new deal which met my changed requirements which meant I would have transport to visit colleagues houses to watch the World Cup final. Great service.”

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Posted 2 weeks ago

“Spoke to agent eg5and I was very happy and satisfied with the outcome of my call .agent eg5 was very helpful , thank you”

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Posted 2 weeks ago

“Ci9 Cancellation very easy service efficient”

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Posted 2 weeks ago

“Helpful service today from **SM5** operator who sorted out my renewal query quickly and efficiently.”

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Posted 2 weeks ago

“AW1 very helpful today on an issue resolution.”

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Posted 2 weeks ago

“1 phone call and everything sorted and saved me money too! Thanks FF2 was great”

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Posted 2 weeks ago

“Spoke to an agent "EF3" and was superbly helpful and sorted my breakdown request out. Great service and not the hassle I was expecting so One Call many thanks. 5 out of 5.”

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Posted 2 weeks ago

“OC3. Sorted my query right away”

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Posted 2 weeks ago

“the live chat agent (Isabelle) was very quick to answer my question very clearly”

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Posted 2 weeks ago

“Excellent online representative very helpful”

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Posted 2 weeks ago

“Great service from CH5, answered all questions quickly.”

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Posted 2 weeks ago

“IS1 was great and really efficient”

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Posted 2 weeks ago

“HM1 was fantastic had issues on going login on the site . All sorted thank you great help”

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Posted 2 weeks ago

“I had to inform One call about a change in my circumstances and Vienna (VH3) was very friendly and polite. Reassured me everything was Ok. A+”

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Posted 2 weeks ago

One Call Insurance is rated 4.7 based on 435,836 reviews