One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 435,838 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

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4.7

Based on 435,838 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This is all about customer service. I spent some time on chat with Jasmine C (username JC1) today. I needed to ask why my premiums had dropped compared to last year (I feared I had somehow missed a letter telling me that something had been dropped from my policy). Turns out, much to my surprise, that One Call had brokered a different deal with their underwriter, leading to a drop in my premiums (but same coverage). That sure doesn't happen too often! (so kudos to One Call). Jasmine JC1 herself was very helpful, she anticipated some of my questions and provided me with several sets of documentation that I could easily download and store (my fault for not doing that earlier). We've not yet had to make a claim, and hopefully we never will need to but, judging by their excellent customer service, if we ever need to, we'll be well taken care of (well, fingers crossed, it's still the insurance world, after all).”

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Posted 2 weeks ago

“EF3 Elliot was very helpful in answering my concerns”

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Posted 2 weeks ago

“Very pleasant transaction assisted by JE7-Jordan, was easy to call as they call you back instead of waiting, Jordan worked with me on the quote, I was more than happy to renew my policy with them. easy transaction and good prices. Thank you”

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Posted 2 weeks ago

“I spoke to EK2 who was very helpful and informative”

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Posted 2 weeks ago

“EF3 was the best and caring, also professional”

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Posted 2 weeks ago

“I contacted the call centre and spoke to Callum (CM7), I was enquiring whether my renewal quote price could be looked into as I’d been on an insurance comparison site and found it slightly cheaper, Callum (CM7) managed to save me nearly £20 which was cheaper than my insurance comparison site.”

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Posted 2 weeks ago

“Leanne Le6 was friendly and efficient in answering my query. My only gripe would be the call back function, I used it twice but wasn't called . I didn't get the name of the lady who dealt with my renewal, but she was good also.”

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Posted 2 weeks ago

“Leanne , LE6 was a pleasure to deal with friendly and professional”

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Posted 2 weeks ago

“Advisor KP3 was very helpful and knowledgeable. I just don't understand why renewal quotes have to be so high for existing customers when they can be fairly assessed with a phone call”

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Posted 2 weeks ago

“Patrycja was very helpful infact was just ready to cancel and found a new lower quote however she spent time to give me choices and have better cover.”

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Posted 2 weeks ago

“Offered great addition to my present policy. All my questions were answered swiftly and compenantly. Agent TH3 was brilliant.”

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Posted 2 weeks ago

“Totally happy with all aspects of Callum's actions in dealing with my home insurance renewal.”

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Posted 2 weeks ago

“One simple call resulted in me getting a fantastic new quote which I had no hesitation in accepting from One Call, as they were my previous years insurer. The agent with whom I dealt with was LE6.Leanne Warren-le6 who came across as very professional and knowledgeable whilst keeping you at ease and not confusing the whole situation with unnecessary jargon. Much appreciated.”

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Posted 2 weeks ago

“Ef3 was very helpful in concluding my business, directing me through the process and making it very easy.”

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Posted 2 weeks ago

“fs2 was a God send, understood the problems I'd over 2 weeks now, sorted them out step by step and got a new contract to my satisfaction so quickly I was amazed. After the other operators (other companies)I've spoken to today, she made an great impression that I'll not forget in a hurray.”

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Posted 2 weeks ago

“Easy to deal with”

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Posted 2 weeks ago

“Very helpful lady and went through everything thoroughly highly recommended”

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Posted 2 weeks ago

“Call answered quickly, Leanne was speaking clearly and proficiency. All info was relayed and understood. Leanne Warren-le6”

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Posted 2 weeks ago

“Leanne warren is very helpful and very polite and understanding LE6.LeanneEarren-le6”

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Posted 2 weeks ago

“Very happy to renew home insurance.CM7 was very helpful.”

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Posted 2 weeks ago

One Call Insurance is rated 4.7 based on 435,838 reviews