One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 399,507 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 399,507 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“JH7 the lad that helped me today was brilliant. The only one that has been able to solve my problem in all the time I've corresponded with onecall”

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Posted 2 weeks ago

“Call with Adam (AR5) was dear with clearly and efficiently. Great service”

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Posted 2 weeks ago

“Good service from ML2 once I got through on chat, halved my renewal quote and was quick and straightforward”

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Posted 2 weeks ago

“KT7 helped me with my quote and roughly matched the lower quote I had”

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Posted 2 weeks ago

“I was assisted by RW2 to help me to renew my policy as it required changes, she was extremely helpful, quick and fully explained everything. She also asked at the end if I needed any further clarification. Her messages were thorough and informative. Would highly recommend.”

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Posted 2 weeks ago

“very very happy with my one call operator AB5 explained everything clearly even emailed to say insurance was active (xx) so I could cancel my insurance immediately with my thieving previous insurance company. Money refunded was more than one calls quote so again very very happy. Thank you”

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Posted 2 weeks ago

“Received a call from Thomas Smith **TS3** who was polite, helpful and managed to virtually match my renewal premium with a competitor. I have been with one call insurance now for the 2nd year and found them to have excellent communication, competitive prices, helpful, but most of all willing to price match other like for like reputable companies within the insurance industry.”

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Posted 2 weeks ago

“Had online chat with CH5 , very helpfull got me the motorcycle insurance that I wanted, at a price I could afford, just what I wanted.”

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Posted 2 weeks ago

“Had a good service today regarding my car insurance renewal with EW3 My question was resolved with a good outcome. Gave 4 stars as had to wait half and hour to connect to live chat”

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Posted 2 weeks ago

“I spoke to a really helpful lady GM2. She dealt with my query really promptly and saved me money on my car insurance. She was extremely polite and patient with me. I would definitely use one call again. Thank you”

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Posted 2 weeks ago

“LE6.Leanne Warren-le6 was friendly, professional and unbelievably helpful. Answered all our questions on the phone; great to speak to an advisor in person. First time we've renewed with the same car insurance company as very competitive on renewal price & Leanne made the whole process easy & seamless.”

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Posted 2 weeks ago

“Beware expensive uncaring one call cost a fortune keep you on line for hours One Call Insurance. Very poor online insurance company, difficult to update policys when change of reg plate due to buying new car got charged £5 admin rubbish considering I did all the work on line, most companys charged zero as was my wifes experianced, the sting came when I got a quote on my new car for the remaining 4 months I was quoted £170 so decided to get insurance elsewhere and checked cancelation cost which was an unbvelieveable fee of £55.99 what a rip off , I was told its in the terms and agreements when you take out insurance. Now I expected a small amount and then a refund as with other insurance companies fees of about £22.99 not 55.99. I feel totally ripped off. It took over an hour online to cancel my policy due to a website malfunction, Call taker was dealing with multiple callers at one time. Beware.”

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Posted 2 weeks ago

“EK2 was very helpful in sorting out my insurance issues”

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Posted 2 weeks ago

“Just been on with advisor EW3 .excellent conversation with him . Talked me through it all. Happy with out come I got”

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Posted 2 weeks ago

“IS1 provided a quick efficient resolution to my query once I eventually made it through the queue. Would have much preferred speaking to someone on the phone but this not being an option doesn't detract from the super service from IS1.”

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Posted 2 weeks ago

“GB3 helped me with a query I had regarding my policy”

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Posted 2 weeks ago

“KT1 – Keira – kt1 Keira was very helpful and very quickly got me a renewal price I was happy with.”

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Posted 2 weeks ago

“Great experience online today with CN4 , identified my issue and dealt with it efficiently and quickly. Thanks”

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Posted 2 weeks ago

“Just updated vehicle details with MS2, Megan was efficient and super helpful”

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Posted 2 weeks ago

“Although I much prefer talking to someone, on this occasion EW9 was very helpful. If only One Call and One Protect had a contact phone number then I would give 5 stars.”

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Posted 2 weeks ago

One Call Insurance is rated 4.6 based on 399,507 reviews