One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 441,029 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 441,029 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“KB2 was very good, patient and understanding, happy with her service. Online Portal was a bit frustrating, does not show, or at least not very easily, auto-renew setting, or policy price, or receipt for monies.”

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Posted 1 week ago

“Used chat to sort out the transfer of car insurance from my current car to my new car. It was handled very well by Ji9 who sorted it quickly. Very happy with everything.”

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Posted 1 week ago

“Whilst it's annoying that the phone hours are restricted, I did find the online renewal support helpful. Db4 was efficient and helpful although a bit time consuming typing it all out.”

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Posted 1 week ago

“Great service from Kelsey, sorted our van insurance to make sure we had the best deal”

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Posted 1 week ago

“SS9 was clear in communication and although they are obviously tasked with upselling, they were polite at all times. Ultimately I got my car insurance updated successfully for our new car with the added complication of maintaining an overlap with existing car. I also found out that I don't need "Gap-Insurance" because the policy would pay "new for old" with our car in a total write-off situation.”

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Posted 1 week ago

“Supported by EB4. Great service and efficient.”

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Posted 1 week ago

“SP6 was super helpful today and managed to assist me with my renewal. She dealt with my questions quickly and clearly and it reinforced my decision to stay with One Call.”

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Posted 1 week ago

“=JC1= was efficient and responsive and have me the information I needed.”

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Posted 1 week ago

“KB2 was very helpful and polite”

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Posted 1 week ago

“Rb1 was excellent thank you”

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Posted 1 week ago

“KB2 was very helpful”

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Posted 1 week ago

“Had a problem trying to renew my insurance today online - so went onto chat with Joel - great service , re-quoted on chat, a small saving on last year's price, so very happy --- another year of great service - very easy to deal with One Call, agents knowledgeable, very helpful and easy to deal with - Highly recommend”

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Posted 1 week ago

“MB9...was very helpful...as I am 73yrs old I find automated systems a bit overwhelming ..however MB9 helped me understand in plain terms ... thank you M....”

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Posted 1 week ago

“JH7 helped me out with a query regarding my employment status via live chat. All sorted in a few minutes with clear answers. Thanks!”

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Posted 1 week ago

“ji9 Very helpful and my query was sorted very quickly.”

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Posted 1 week ago

“Very quick and efficient service from agent MB9 with cancelling my policy. Thanks”

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Posted 1 week ago

“I messed up the start date on my policy and after not being able to physically talk to some one and being bounced around 3 times in the online chat Emily (EB4) amended my policy within minutes and was very clear with what she was doing. I chose one call as the policy and price were competitive.”

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Posted 1 week ago

“EK2 (Erika K) was very helpful in changing our vehicle insurance including outlining different options.”

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Posted 1 week ago

“Helpful chat that got me through what I needed to do. JF2 helpful.”

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Posted 1 week ago

“AF1 did a great job over live chat and managed to get my renewal through. Thanks Alex F”

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Posted 1 week ago

One Call Insurance is rated 4.7 based on 441,029 reviews