One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.65

4.7 Rating 441,029 Reviews

93 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.7

Based on 441,029 reviews

Shipping & Delivery
Delivery Methods	Own Driver, Postal Service
Average Delivery Time	Next Day
Documents Delivered On-time	99%
Customer Service
Communication Channels	Live Chat, Telephone, Email
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Cancellations & Refunds
Cancellation Process	Very Easy

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I had need to review my policy and ended up chatting to an ACTUAL person (EW9) who was very helpful and assisted in the necessary changes. Thanks EW9”

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Posted 1 week ago

“Was on live chat RW2 was very quick and efficient. Everything was handled perfectly”

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Posted 1 week ago

“TJ2 was enormously helpful and went above and beyond to rectify my problem. Highly recommended.”

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Posted 1 week ago

“Excellent customer service, very helpful. LE6.Leanne Warren-le6 'TEAM TIKI' ”

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Posted 1 week ago

“TS4 was so helpful and dealt with my enquiry very quickly and was reassuring. Brilliant customer service.”

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Posted 1 week ago

“Very impressed with the helpful staff, TJ2 was the staff member that gave me fantastic help. The insurance is very good value but expensive if you want to add additional driver after the policy has started so add any you can think of at the quoting stage.”

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Posted 1 week ago

“TJ2 was helpful - thank you”

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Posted 1 week ago

“EG4 really helpful in correcting some details. Excellent customer service”

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Posted 1 week ago

“Just Renewed with One Call insurance and the customer service was fast and efficient the operator FF2 Franklin C was brilliant”

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Posted 1 week ago

“Handled my requests with clear and concise information and speed. Agent TJ2 was very helpful, polite and informative. Very pleased with the service.”

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Posted 1 week ago

“EK2 was super helpful and managed to soothe the nerves......9:30 on a sunday morn and as sharp as a tack......thank you Ma'am”

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Posted 1 week ago

“Good service from bb7”

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Posted 1 week ago

“I spoke to KR5 with regards to renewing my home insurance, she managed to save me a significant amount on my original quote and she was also extremely helpful, friendly and polite.”

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Posted 1 week ago

“Great service today from JC1, very quick and had my query sorted fast via the online chat.”

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Posted 1 week ago

“BH1 responded quickly, politely and clearly. Many thanks, Ben.”

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Posted 1 week ago

“Yes excellent service easy to deal with 👍”

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Posted 1 week ago

“Had an issue with debit payment for car insurance, unsure of which policy had the issue… WG1 … was able to help with confirming the correct policy that required the declined payment & processing new payment & amending details to correct card for monthly payments. WG1 .. also helped in confirming that a future renewal of another ongoing policy can also be setup for monthly payments rather than a yearly one off payment. Thanks for your help WG1.”

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Posted 1 week ago

“Was in the process of changing my car . Was lucky that on the 3 separate occasions I rang customer services to discuss and sort the new insurance I spoke to Josh. He went thru the precede and sorted me out. Excellent service 10/10. Thank you Josh for all your help . Regards S K J. Staffordshire”

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Posted 1 week ago

“My request was somewhat convoluted as I wanted to make a change to my existing policy but had accepted a renewal - due to start on 7th Sept - which meant that the online portal would not enable the change I needed. SP6 was patient in answering and explaining my many questions and offering a way round which she then processed. So my 5 stars is for SP6, but I was not thrilled that in effect I lost 1 week's cover. So I would score One Call lower.”

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Posted 1 week ago

“Good to deal with and matter resolved by representative EG4 very helpful.”

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Posted 1 week ago

One Call Insurance is rated 4.7 based on 441,029 reviews