One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 393,906 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 393,906 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very expensive cancellation charge in my opinion.”

Helpful Report

Posted 3 years ago

“It’s not very good when you can’t speak to a customer advisor”

Helpful Report

Posted 3 years ago

“Can’t actually speak to anyone which is disappointing. Chat takes too long”

Helpful Report

Posted 3 years ago

“Absolutely impossible to contact by telephone the portal is difficult to navigate”

Helpful Report

Posted 3 years ago

“The "Live Chat" service is abysmal and is the only way to contact One Call unless you have a claim. I entered the live chat as I wanted to find out when I would be receiving my car insurance renewal. I was 14th in the queue & after 20 minutes I was at queue position 8. Five minutes later I was back to number 11. After 80 minutes I finally made contact and even then did not get a straight answer to my question. Just wondering what if my query was more urgent such as a change of vehicle. I wish they would go back to telephone contact when I had no previous bother. Seriously thinking of taking my 3 policies elsewhere !!!”

Helpful Report

Posted 3 years ago

“Ok up until car change & then add ons too expensive”

Helpful Report

Posted 3 years ago

“I'm finding it very hard to insure my vehicle without actually talking to a person on the phone as I'm not sure if I answer all the questions properly & if I make a mistake it could cause problems & live chat said I couldn't phone anymore”

Helpful Report

Posted 3 years ago

“tried a live chat and was no 20 after a long wait the chat lasted 34 minutes and I was asked the questions that I had included in my opening request Very Frustratiing”

Helpful Report

Posted 3 years ago

“Im still waiting for a confirmation email with my insurance details that was promised to me today. So my reason for contact is unresolved, i need my documents please.”

Helpful Report

Posted 3 years ago

“Big queue, Sarah was fine, going by the boss of one call's big chopper and footy club and dolly bird, obviously the profits are pretty good”

Helpful Report

Posted 3 years ago

“I still haven’t resolved my enquiries, it would help to be able to phone you, or you phone me. Maria Warford”

Helpful Report

Posted 3 years ago

“paid £126 for a year insurance on a classic bike 14 day later cancellation the insurance due to change of bike charged £65 for 14 days insurance got £63 refund. After a bad review.”

Helpful Report

Posted 3 years ago

“No phone number or even an email for a quicker response to get a problem do with quicker and hours later.”

Helpful Report

Posted 3 years ago

“Waited 15mins for call to be answered. Once I got through, no problem.”

Helpful Report

Posted 3 years ago

“Answering phone takes to long not good customer service”

Helpful Report

Posted 3 years ago

“Insurance wise, no problem. Using the website . just going around in circles. not phone number to talk to them directly. most annoying UPDATE.. after speaking to their online support and a human at the end of the phone. Issues are now resolved”

Helpful Report

Posted 3 years ago

“I do not like only life chat. Why can't I speak to someone.”

Helpful Report

Posted 3 years ago

“Your text indicates I still have insurance with you. I don’t - and when I log in it tells me I have no active accounts!”

Helpful Report

Posted 3 years ago

“Very slow on replying to you”

Helpful Report

Posted 3 years ago

“Good service by keeley but it’s such a performance trying to deal with one call no telephone conversation available probably would not return to them”

Helpful Report

Posted 3 years ago

One Call Insurance is rated 4.6 based on 393,906 reviews