One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 393,906 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 393,906 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“You can't speak to anybody on the phone when you need to change vehicles on your policy. I sat in a dealership for over an hour after my new vehicle had been handed over, because the live chat system takes so long. One call also seemed unable to find my exact vehicle, so I ended up with something different on the policy, to what is on my vehicle specs. They assured me I'm still insured.... Anyway. I've paid just over £100 for a very time consuming/frustrating and not exactly confidence inspiring experience. Will be looking elsewhere for my next policy. What's wrong with a PHONE?!!!”

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Posted 3 years ago

“far to long waiting for chat to take important details of new address”

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Posted 3 years ago

“Cancelation Shock! I called to day to cancel what I thought was a monthly rolling policy, only to be informed by Rebecca W that I needed to pay another two premiums. Rebecca W Said: payment on 1st April covers 21/02/22-21/03/22 the payment in may will cover from the 21/03/22 as your policy has renewed into the next month. This seamed unclear and not explained in the policy that you are paying a month in arears. It is poor selling of a monthly insurance product, especially as I usually like to pay for the year as a whole at the start and did not have this option. I now have to pay for two payments I was not expecting to pay. POOR SERVICE shame as I have been customer for some years now.”

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Posted 3 years ago

“Was very slow to reply, took 25 minutes to get basic details sorted and by the point I’d given up”

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Posted 3 years ago

“Hi Home content insurance policy is using wrong details.”

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Posted 3 years ago

“Not great but after persistence I got the deal I wanted £140 off renewal. Cunning firm... if they just answered your questions instead of going round the houses they might get better review.”

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Posted 3 years ago

“Couldnt offer for what i needed for building insurance for unoccupied house in process of selling”

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Posted 3 years ago

“Really can’t understand why you can’t speak to anyone what happens if your dyslexic? Will be going elsewhere for my insurance next year over an hour on live chat got better things to do in my life rather than sit at a computer all night”

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Posted 3 years ago

“Having spent 2 hours on Friday and repeatedly kick out of the chat. Each time I was reconnected I was passed to another operator who asked the same questions which were asked before even entering the chat. On the second occasion and after 25 minutes I was told I was in the wrong department and then put on to another operator for the same questions and then kick out again. Today 45 minutes, same questions, hopefully managed to make the changes, but then told I need to contact a land line, which was never mentioned any privious correspondence. Today's experience although better, still very frustrating!!!”

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Posted 3 years ago

“No contact number available. Needed help setting up portal . Live chat didn't resolve”

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Posted 3 years ago

“Such a shame that the customer service experience doesn't match the excellent products. The web site quotes opening times Monday to Friday 8 til 8 but I received a recorded message at 15:40 saying the lines are now closed. So tried online chat- passed between different teams (all I wanted was the contact number for Breakdown) and was told "it's in my documentation" What a waste of space !!!!!”

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Posted 3 years ago

“Tried to send review. Did not go. I wanted to read my review after I sent it. But its not there. Why can’t we talk to someone at your office? I asked for hard copy of my car Policy. Still waiting after nearly a month”

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Posted 3 years ago

“Got told sales t call me back I’m still waiting”

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Posted 3 years ago

“Very good service from the online chat representative Rest of the service very poor. Took out insurance which I wanted instantaneously but still haven't got any email confirmation that I even bought the insurance, never mind a copy of the documents . Very poor indeed”

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Posted 3 years ago

“Operator ER5 was brilliant. I got sorted after spending over 15 minutes on the phone (3 calls over 2 days). You need more people on the phone service.”

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Posted 3 years ago

“Paid my policy on Sunday, it’s now Tuesday night and my policy documents are not on the portal? I was told on Monday on live chat that my policy was live?”

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Posted 3 years ago

“My car insurance was automatically renewed while I was on holiday and I needed to cancel it since I don't have that car any more. I had to contact you TWICE to get a refund, then realised you had only refunded £58 of the £197 I had paid. When I asked for a full refund I was told I needed proof I no longer owned the vehicle. Why was I not told this from the outset? If I was a suspicious person I would think you were hoping I wouldn't notice the shortfall, or I would give up when faced with bureaucracy. Doesn't inspire trust. Also doesn't help that there is no email contact so I had no paper trail. At least getting to chat to someone was not difficult, though the subsequent action was slow. I would not use this company again or recommend it to anyone I wanted to remain friends with.”

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Posted 3 years ago

“The request has not been followed up on!”

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Posted 3 years ago

“Having to use live chat took 45mins and I think would have been much better on the phone”

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Posted 3 years ago

“I have 5 months left on my breakdown cover and wanted to convert this to a Platinum policy to include EU travel, I was told that for these 5 months it would cost me £89, the same price as a new customer would get it for a year! This also doesn't take into account I have already paid a premium for my existing cover. I also wanted to add a driver to my existing policy and was told I had to do this 28 days before I wanted it to happen. So all in all a fruitless experience! Josh B was very nice but it he can only help as much as he's allowed.”

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Posted 3 years ago

One Call Insurance is rated 4.6 based on 393,906 reviews