One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 393,918 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 393,918 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Purchased insurance in October 2021, asked for documents to be sent as I do not have a printer to date these have not been received, I did send an email but got no reply.”

Helpful Report

Posted 3 years ago

“The call handler was excellent. The problems I encountered were; 1. It was extremely difficult to log in. 2.It seems ridiculous to me that I cannot speak to someone on the telephone as my query would have easily been resolved and I would have been reassured by a brief conversation with a member of staff.”

Helpful Report

Posted 3 years ago

“Hmm. Took me three days to actually get through to someone on chat... When I did get through I was told that I had to cancel my current policy and that someone would call me back from sales within 48 hours! I understand that I may not be able to do everything on the portal but I should be able to resolve immediately by chat. And wait times should never be more than 5 minutes...”

Helpful Report

Posted 3 years ago

“Very hard work at the beginning waited over 5 days and still no call from sales too many live chats without getting a result finally spoke to someone useful after over an hour waiting on the phone then got a call from sales. Lucus was very helpful and sorted it, at least for this year. Thank you Matthew and Lucus LO6”

Helpful Report

Posted 3 years ago

“I’m okay, everything is okay”

Helpful Report

Posted 3 years ago

“Terrible online chat took well over 1hr to renew my policy chat person didnt seem to understand what i was after and it ended up costing more than the renewal quotevi received in post terrrible will go elsewhere with my other vehicles and this one next year too”

Helpful Report

Posted 3 years ago

“Wait far too long for reply from agents not sure if theyr even still there 😩 no telephone number to contact”

Helpful Report

Posted 3 years ago

“giving 2 stars for an excellent service from AE4, rather than that I think One Call to be overpriced and would not recommend.”

Helpful Report

Posted 3 years ago

“Didn’t help at all. Knew nothing about my policy, or know how best to proceed. Very poor service.”

Helpful Report

Posted 3 years ago

“I couldn’t get my number plate changed by the chat and was told I could do it on the portal, which I tried first and couldn’t 🤷‍♀️ So I’m no further forward”

Helpful Report

Posted 3 years ago

“Can't stand the Web site”

Helpful Report

Posted 3 years ago

“Very dissapointed, their customer service has been excellent to date, when you actually have an issue to resolve the systems employed are far from adequate, I have cancelled my policy at great cost because I have lost all confidence in this company, I have also stopped the auto renewal on my other existing policy so I won't have the stress of having to call 'onecall'. This is not a slating of their staff, they have been excellent, this is a system issue that seriously need to be looked at by their operations team. I am still awaiting a conclusion and documents so I can go elsewhere. If you want good value cover, these are great, if you need to use it well I don't know how you'd get on based on my experience with them. Good luck.”

Helpful Report

Posted 3 years ago

“Paid for policy in full. After payment made get a screen saying your policy isn't valid for a couple of hrs. Also states you have no cover until policy is showing on profile. Please contact chat to get immediate cover. I did this then got told I would have to wait for at least half hour. (Not immediate cover)”

Helpful Report

Posted 3 years ago

“I HAVE BEEN ON THE PHONE WAITING ,WAITING, WAITING (4 times) FROM sSUNDAY -WENDSDAY 20TH FEB -WENDSDAY 23RD BUT HAVE NOT HAD ANY SUCCESS I HAVE BEEN PUSHED FROM ONE NUMBER TO ANOTHER I AM WAITING TO REPORT A CLAIM WHICH HAPPENED ON SUNDAY 20TH FEB, IN THE STORM MY SHED ROOF 8X6 FT WAS BLOWN AWAY BY THE WIND AND DAMAGED AND LEFT ME WITH AN OPEN SHED WHICH ALLOWED THE INSIDE TO SOAK,ALSO 2 MINI GREENHOUSES WHICH DAMAGED BEYOND REPAIR COULD YOU PLEASE SEND CLAIM FORM TO MR JOHN KOFIN, POL. NO.HE20313168481 MY TEL NO, 07548783466”

Helpful Report

Posted 3 years ago

“Not sure which one of your 'Chat Advisors' sent the request for feedback. If it was Kelly, Lauren or Amy, you were all terrible and incompetent. If it was Dani. Very well done, your help was much appreciated. Thank you.”

Helpful Report

Posted 3 years ago

“Tuck again chat line , much better to speak over the phone, and charging £55 for canceling my policy was a ripoff, not pleased to say the least,”

Helpful Report

Posted 3 years ago

“I was told yesterday that yous would stop chasing me for my no claims as its out of my hands since MCE went bust, today I'm still getting texts asking for proof”

Helpful Report

Posted 3 years ago

“Service was good . However why has the cost gone up so high when I’ve made no claims for decades”

Helpful Report

Posted 3 years ago

“Don’t understand why I can’t just change my insurance I have to add my new car on and cancel old”

Helpful Report

Posted 3 years ago

“Waited for live chat. Was told would charge if they changed policy. Tried portal. Sent back to live chat as it said couldn't do. Once again waiting for live chat. Screen went off, lost place. Went from no. 9 to 18. Tried portal again and just kept trying to connect. Couldn't get onto portal. Absolute rubbish. Terrible service. Not the fault of live chat person.”

Helpful Report

Posted 3 years ago

One Call Insurance is rated 4.6 based on 393,918 reviews