One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 393,992 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 393,992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“There should be an option to speak to somebody on a Sunday !!!”

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Posted 3 years ago

“Excellent service Sp6”

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Posted 3 years ago

“I called five times nobody answered the phone he said that your phone lines are closed”

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Posted 3 years ago

“So much for cheaper doing all on line, still charged £55 to cancel wont bother again”

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Posted 3 years ago

“Good customer service”

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Posted 3 years ago

“Cannot change policy on portal”

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Posted 3 years ago

“Good prices UNTIL you want to change something in the policy, then they are completely uncompetitive. I had to cancel the policy as the AP for a driver change was over £1000 with six months left on the policy. I could get an entire years complete policy for £600 elsewhere. Admin and cancellation fees are ridiculously high compared to other companies.”

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Posted 3 years ago

“"one call" you can't even call them! enjoy trying to discuss important information over the live chat.”

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Posted 3 years ago

“Online chat was simple but my request has not been carried out. I was chasing an email that had no attachment and was told it would be resent - still waiting”

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Posted 3 years ago

“I have tried to adjust my address as the address is duplicated and the start date is 30.01.2022. I have spent hours tying to sort this out can you help me please”

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Posted 3 years ago

“Cannot believe a company this size does not have a contact number the charges to make changes to your policy exspensive and I’m swapping to a smaller car yet premium goes up”

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Posted 3 years ago

“I keep receiving emails EVERY MONTH telling me my direct debit is going to go out. Why??.. Really irritating. If I had reminders every month for every direct debit I have my email box would be swamped. I’ve emailed them but had no response whatsoever.”

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Posted 3 years ago

“no issues with the operator that helped me today, but had a bad outcome with my husbands policy the day before, so when these end we will be moving to another company.”

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Posted 3 years ago

“All I wanted to do was change my address which kept on telling me I could on the portal!! No I couldn’t- could I speak to someone No! Back to chat - again told I need to go on the portal- after finally getting someone to look at why I couldn’t she went through it for me only to cut me off. I paid the confirmed amount and 2 days later I got a text saying my policy was being cancelled. Three chat conversations later I finally had a perfect service from Megan - OMG thank god got her”

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Posted 3 years ago

“Very confusing the way you do things one phone call would have been good”

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Posted 3 years ago

“cannot believe you cant sort a simple question out over the phone,asked to do it online”

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Posted 3 years ago

“I wasn’t told if my policy was alive after giving my bank details for DD ??????????”

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Posted 3 years ago

“All though Ben f was as helpful as possible I am old school and like to talk over the phone as I find it much easier so will sort out for now and look to go elsewhere when renewal is up as don't like live chat”

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Posted 3 years ago

“The people I spoke to over the phone/Live Chat were friendly and courteous, however this was a very unprofessional experience. Wrong information, incorrect phone numbers, speaking to answer phones that didn't inform the caller of what company you had been connected to. What should have been a quick enquiry turned into a full morning of wasted time and phone calls. 'One Call' should be renamed 'Multiple Calls'”

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Posted 3 years ago

“This is the first time in 18 months I have had to contact one call and I pray to god it’s the last. How can you have no means of speaking to someone in the phone? I will not renew my policy next year for that reason.”

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Posted 3 years ago

One Call Insurance is rated 4.6 based on 393,992 reviews