One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 394,493 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 394,493 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“This is the first time in 18 months I have had to contact one call and I pray to god it’s the last. How can you have no means of speaking to someone in the phone? I will not renew my policy next year for that reason.”

Helpful Report

Posted 3 years ago

“Call took a long time. Unsure why having blue badge prevents Platinum service!!!”

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Posted 3 years ago

“Terrible customer service from a live chat employee wanted to argue with me instead of helping I eventually got what I needed 3rd time lucky Lauren b was really helpful first girl I got Sioban p needs re trained”

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Posted 3 years ago

“I thnk it is very poor that the telephone line was closed - i was blocked out of the portal had to resort to online chat. Wait for online chat availability and and then operator sent me a link to portal. This is the new style customer service and it stinks … i just want to speak to a human”

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Posted 3 years ago

“MI1 was actually very good and I would like to praise him but the system is terrible. The live chat is too long winded. What could’ve taken 10 mins on a call took 40. Also I wanted to renew and again you were charging over the odds. Look after existing customers. I won’t renew after this experience”

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Posted 3 years ago

“disappointing when trying to get a quote for a new car, the charges for changing the vehicle and canclling”

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Posted 3 years ago

“Operater very poor at explaining things and couldn't answer questions I asked. Was reading off a script and any question not on the script wasn't answered. A very frustrating conversationto”

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Posted 3 years ago

“I did not get any where it was cut off”

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Posted 3 years ago

“Bought a joint policy or so I thought, until i tried to leave the policy. Only to find out as my name was the first name on the policy and I wanted to leave it, I had to cancel the entire policy despite my partner remaining in the property and needing contents insurance.”

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Posted 3 years ago

“I had a query about policy changes. It would have taken 10 minutes on a call, but because customer services do not have a number to call, it had to be an online chat. 10 minutes to get someone to chat with. It took over 45 minutes to get any sort of answer, and my inquiry still wasn't really sorted. Unless their quote is worth it when l have to renew, l will not be renewing with them. My rated stars is because of the situ, not because of the advisor.”

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Posted 3 years ago

“With 8 months remaining on my policy very dissatisfied with the minimal refund. The cancellation charges are disproportionate to the cost of the policy”

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Posted 3 years ago

“I changed my address on the current policy I have and got charged £24!!!! Extortion, as its only a few buttons they need to press to change the address!!! Will not be using them again once my term is up with them!”

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Posted 3 years ago

“waste of time. i called ONE call only after 15 mins to be told i should call my insurance company direct ie another call. then they do not answer as it was obviously too much trouble for them, so i was then advised to call 24hr emegency number. i did this only to be told it was not an emegency so my windscreen remains broken and i have lost all fauth with ONE call”

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Posted 3 years ago

“Took 30 mins and the result was rubbish will go Hastings insurance next time”

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Posted 3 years ago

“The advisor on the live chat ended the chat when i hadn't finished with my questions”

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Posted 3 years ago

“It’s difficult to get help with enquiries”

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Posted 3 years ago

“Cheap cover but careful you don't get caught out with the small print. Had to get a newer car but got stung for fees and because we have a young learner driver on the policy.”

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Posted 3 years ago

“Live chat was too slow. There should be a phone number and email allowing other forms of communication. Too much paperwork is required - more than other insurers I have had in the past!”

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Posted 3 years ago

“Can’t sort it out over the internet needs a phone number and I been on chat twice now trying to cancel my policy as from today”

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Posted 3 years ago

“Although the chatline was OK I wanted to speak to a person directly so that I could explain my situation. I will be checking to ensure that the next insurance company I use has people to talk to and not just chatlines. You have a phone number but its very limited in choice of problem to discuss, and even when you get someone they are not working directly for you. Its not good enough”

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Posted 3 years ago

One Call Insurance is rated 4.6 based on 394,493 reviews