One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 394,489 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 394,489 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“It took over an hour to make a change to my policy and the changes necessary”

Helpful Report

Posted 3 years ago

“I can’t get through for my windscreen It’s ridiculous I just get cut off”

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Posted 3 years ago

“very frustrating not having a number to call to discuss change of car mid-policy. Yes you can get a quote in the portal but often it is cheaper to cancel and start a new policy with a new insurance company. If your sticking to the same car for the whole of the policy then no problems”

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Posted 3 years ago

“You can only contact One Call through web based chat. There was 31 in the queue before me. Also when transferring my insurance to a new car the chat took 40 minutes, when a quick telephone call would have done it in 5 mins.”

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Posted 3 years ago

“it is v.difficult filling in yr accident claim form on mobile as blue arrow is off putting when trying to fill in insurance claim for accident as it goes to the no claim box.i hav still not managed to submit my car accident details successfully for my no fault accident on 4th jan 22.will hav 2 phone or live chat Mon 10th”

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Posted 3 years ago

“Error in windscreen claims telephone line meant my call was cut off thrice. I tried to communicate via the chat function and was told they were “not trained in the claims department”. I finally got through by going through the accident claims option on the phone line.”

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Posted 3 years ago

“Got disconnected x5”

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Posted 3 years ago

“Not happy on chat line new quote rang a new insurer and got it £160.00 cheaper tried to cancel my renewal qoute and they tried all ways to keep us so I ended up getting the telephone number to ring to speak to somebody these were just the same a nightmare , insured cars for years never ever had this problem . Also on monthly payment NO interest charged get it at same price as paying up front and covered excactly for the same things with new insurer”

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Posted 3 years ago

“Couldn't phone you,on line chat, lost the person and the end, them was told couldn't have insurance for my daughter as she was too young,”

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Posted 3 years ago

“I have recently taken 2 policies with OneCall (car insurance and home insurance). By mistake I accidentally cancelled my direct debit and have just contacted them to make my missed payment and reinstate the direct debit. They were polite but very inflexible and ambiguous with their responses. I have been charged for the missed direct debit despite it being a 'first offence' and a genuine mistake that I have attempted to correct on the first working day since said mistake occurred. Despite numerous requests for this to be waived they steadfastedly refused which I think is very poor from a customer standpoint. I also asked to cancel the policy given the response and was provided with 3 different charges to cancel based on different documents (one doesn't state any charge, one states £20 to cancel and the other £55.99) and guess which one they chose to apply? Seems a bit of a cowboy operation to me, inflexible to help customers and rigidly charging as much as they can wherever they can. I would avoid if I were you.”

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Posted 3 years ago

“Thank you”

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Posted 3 years ago

“Need my car insurance sent to me can not speak to any one as they were closed at 3 pm”

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Posted 3 years ago

“We are very disappointed that our son could not be added to our existing policy, which has in turn created problems for us.”

Helpful Report

Posted 3 years ago

“When I changed my car on 22/12/21, I tried to update the policy on the portal. I was unsure if the change had been processed, so I telephoned to confirm. The operator said that it had and I had nothing to pay. Later when my private plate had been transferred to my new car, I again went on to the portal to update. I noticed that my policy had not been updated and was still showing as on my old car. I put this down to the festive period and went on live chat. The operator informed me that the policy change which I thought had taken place 11 days before had not been processed. And that I had in fact been driving all that time uninsured. Not good. The live chat operator processed the change of car and the transfer of the number plate. She said that there was a record of my telephone call on the 22nd and that exact details were kept. But yet she had to ask me the details of my new car. I have two complaints. I could not use the portal to change the car on my policy on the 22nd of December. Also the telephone operator misinformed me regarding this and led me to believe that the change had taken place. I would like you to review the record of the telephone conversation and also the live chat.”

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Posted 3 years ago

“Not very helpful as trying to change policy and not much help unfortunately”

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Posted 3 years ago

“Not good not been able to phone!”

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Posted 3 years ago

“bought insurance through moneysupermarket beecause it said I would get vouchers for Halfords but nothing has come through yet, wanted to cancel before policy even started because you cannot telephone anybody, its all live chat and I dont like that but was told it was £50 to cancel before it was even up and running. Not happy”

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Posted 3 years ago

“didnt really make me happy,with a policy that does not cover roof for storm damage,unless you pay an additional premium, and trying to con you into things you dont want or really need , i dont like companies that are not upfront with what the say and do ,or the latter dont do , i have never heard of an insurance that does not cover your roof unless you pay an additional premium,also the questions in your reviews, how did you find the returns process WHAT RETURNS?,did you have to pay to return the item WHAT ITEM, who ever composed this survey has no idea of what they are doing,do you ever read the reviews?”

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Posted 3 years ago

“I’m still waiting for my question to be answered”

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Posted 3 years ago

“took to long waiting around for ages”

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Posted 3 years ago

One Call Insurance is rated 4.6 based on 394,489 reviews