One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 393,992 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 393,992 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Really easy to purchase the insurance and the live chat function is great! Disappointed to read that the live chat function is chargeable if you choose to use it for a function that could be carried out via the online portal. Cancelled my bike policy today as I sold my motorbike. Had paid for the policy via an annual single payment back in October, have just been charged £55.99 cancellation fee!! Wow!! - quite extortionate!”

Helpful Report

Posted 3 years ago

“I always have Home Assist Breakdown Cover, so was shocked to find out that I didn't actually have it when I needed it this morning, especially as when I opened my portal to check, it said I had selected it? It took a good half hour trying to sort this via Live Chat. It would have been much quicker and easier to explain if I could have spoken to someone. I did ask. In the end I paid extra for the cover, but they still wouldn't come out because I'd already spoken to them about it. What's the point in having Emergency Cover if they won't come out in an emergency!!! Complete waste of time. Very, very, angry.”

Helpful Report

Posted 3 years ago

“Dealt with AK2, takes a while to do a simple change, 42mins to be exact, not the greatest and insurance went up!!”

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Posted 3 years ago

“Not been able to talk to a representative is the big downfall for me . I have taken a new policy it took 5mins to complete ,I have spent the best part of 2.30mins on line over the last few days that’s no acceptable”

Helpful Report

Posted 3 years ago

“No telephone answer so waited 18th in line for a screen chat. Eventually got through. I asked for the motorbike breakdown telephone number should I ever need it. I got a sales pitch. I asked for the number again I was told to use the Portal? I asked again and finally received the number. The whole process took too long. Why was the breakdown number not on my Policy documents? This whole way of no telephone at any costs is terrible!”

Helpful Report

Posted 3 years ago

“Very annoying that it seems impossible to talk over the phone!! and I think charging an admin fee to a loyal customer to alter new registration change on policy is very bad, will therefore be using another car insurance company when due for renewal in October !! You are all so competitive , and therefore looking after existing customers should be your priority to keep them!!”

Helpful Report

Posted 3 years ago

“Have just ended my insurance as iv sold my car, cancellation fee is expensive at nearly £60 but the operator I was talking to on line BH 3 was very helpful I give her 5 stars”

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Posted 3 years ago

“It took nearly 3hrs to change a registration number and we still don’t know if it’s successful, we feel communication via phone ( talking to an operator ) is a lot better and an easier method for us”

Helpful Report

Posted 3 years ago

“Extremely difficult to contact customer service”

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Posted 3 years ago

“Key replace would cast me £450 and would go against my no claims bonus. Very poor offering”

Helpful Report

Posted 3 years ago

“I had trouble changing vehicles over in the end we got there with the help of CM2 but it is harder for older people who don't do Internet be good to talk to someone so a phone no would be helpful”

Helpful Report

Posted 3 years ago

“Poor customer service”

Helpful Report

Posted 3 years ago

“I had an accident last week and involved a neighbours car. My car was collected the same day. Sadly my neighbour has not been treated well at all, a week later, and no further forward. Endless "it's being dealt with, and someone will call you back" only one call was returned. She still has a damaged car on her drive and no sign of a courtesy car. She can't go out as she's sat waiting for calls that don't come. Very very disappointed with the lack of care.”

Helpful Report

Posted 3 years ago

“I'm not sure I'd use One Call again. All seems worthwhile until you have an issue that's a bit complicated- multicar policy and lease vehicle involved. Trying to communicate on portal is not ideal as it's just easier to speak to someone. With no possibility to speak I'd not like to be in a situation where I have had an accident and then try and sort out the intricacies. Cancelling my policy today as have gone elsewhere. That was easy and MM9 who I communicated on the portal was straightforward and efficient.”

Helpful Report

Posted 3 years ago

“Need to be able to speak to you on the phone we're not all computer savvy”

Helpful Report

Posted 3 years ago

“I renewed for my car and paid in full but wasnt sent confirmation or email to log in to portal. I rang on 2 occasions and had to hold for 30 minutes. When I did get through I requested my policy to be posted to me as I dont have a printer. Plus I find portals difficult and had forgotten log in details. A posted copy was refused, deemed not necessary. It was sent as a text message to my phone. I would say this company is not suitable for seniors many of which could have difficulty using a phone to view their insurance.”

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Posted 3 years ago

“Absolutely not happy that it isn’t possible to call when I want to talk to someone about my policy.”

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Posted 3 years ago

“I AM NOT HAPPY FOR THE RENEWAL PRICE SENT TO ME HAVING INSURED WITH THE COMPANY FOR SOME TIMES, SO I MOVED ON TO ANOTHER INSURER WITH A LOT CHEAPER PRICE.”

Helpful Report

Posted 3 years ago

“Can’t get logged in??? Car ins -ref 06882114.”

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Posted 3 years ago

“I cannot use computers and am very bad at texting. I find your live chat extremely difficult and frustrating to use. I had to speak to my wife on the phone from work whilst she texted on her phone. A long and difficult call, also having to wait some time between each comment for the agent to answer us. Not at all satisfied with the outcome today and I will be seriously considering changing my insurance company to one that will actually speak to me on the phone.”

Helpful Report

Posted 3 years ago

One Call Insurance is rated 4.6 based on 393,992 reviews