One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 393,906 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 393,906 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Cannot understand how quote from you guys was €426 ish and go compare Web site with one call is£175 ish so not sure if your advisor is up to speed ! Tried once more and after 20 minuites with an advisor they informed me I had gone to the wrong department ! Please could somebody just make a phone call to resolve this, I do not want to move to another company but I see this as no other choice.”

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Posted 3 years ago

“Couldn’t sort my query out on messaged asked me to call in , held for half hour and gave up!”

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Posted 3 years ago

“I have tried on numerous occasions to try and get an answer re cancellation of policy but each time when using the chat line I either didn’t get an answer or the session expired. I have even replied to an e mail but again no answer. I am anxious to resolve this issue as my policy is due to be cancelled on the 3rd May 2022. The only positive was the last on line chat I had with Tyler who told me that my policy would remain live for the present. Thanks”

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Posted 3 years ago

“BD2 was good though the constant plugging of breakdown was not required. I typed for my mother, this is an absolutely ridiculous method of contacting the insurer. all this to save money and probably not use a UK call centre, if i didn't type for my mother the chat would have lasted even longer and on going now”

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Posted 3 years ago

“You have caused me problems I have not encountered before. I cannot get in touch with a previous insurer to provide the evidence of a claim made in 2019 either online or by phone.”

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Posted 3 years ago

“Don’t really know yet as I don’t know if my car is insured or not for next year as I have had no confirmation and no payment has been taken out of my bank Ref No is 4937347911. Deposit should be £53.45”

Helpful Report

Posted 3 years ago

“No other contact method apart from chatting online? It does say 'ONE CALL' Insurance....? And you can't call them. Great marketing.”

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Posted 3 years ago

“I will leave a review, when the problem is resolved.”

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Posted 3 years ago

“No phone number. Queuing for live chat unacceptable. Still don't know”

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Posted 3 years ago

“I wanted to add my son to my policy and I had to go onto the portal to do this (very time consuming)! I would prefer to talk to somebody on the phone rather than try and explain everything on a portal. Not very happy with this arrangement at all.”

Helpful Report

Posted 3 years ago

“It is very frustrating that you have deal with any matters via the Internet. What if people don't have access to the Internet. Very poor service”

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Posted 3 years ago

“Rubbish can’t even get in portfolio. I will Probably cancel within the cooling off time”

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Posted 3 years ago

“Im not happy and satisfied with service”

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Posted 3 years ago

“Spoke to Callum today, he sounded so depressed and unhappy, think he needs a bit more training”

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Posted 3 years ago

“Disappointed to find that it is impossible to speak to anyone in person with my insurance transfer to new car query. Also very disappointed when trying to extend my old car cover for a couple of hours to enable insured travel extension of time due to traffic jams in order to travel to exchange cars. Poor form One Call :(”

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Posted 3 years ago

“One call it's the west company to deal with I had more than 4cars insured with the company but it's stressful and waste of time more specially when you need help or broken down you need to try something else otherwise you are done”

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Posted 3 years ago

“The product may be very good, although I did not need to test it. However, your service is absolutely appalling; I spent more than a hour on the phone trying to amend my policy.”

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Posted 3 years ago

“I should have been given the option of a paper copy of my certificate”

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Posted 3 years ago

“The assistant today was really helpful up to the point where we got cut off. The cost of insurance is very competitive however the confirmation hadn’t arrived 3 days after payment. There doesn’t seem to be a live phone number (should be called no call insurance) Then the chat bot took me an hour and 20 mins overall to get the problem sorted. Not impressed so for, would not be recommending to any friends yet.”

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Posted 3 years ago

“I am still waiting for a call back from a member of the team”

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Posted 3 years ago

One Call Insurance is rated 4.6 based on 393,906 reviews