One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 393,854 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 393,854 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have used one call for quite a number of years for my motor and home insurance but my experience this year with my motor has been terrible spending hours doing an online chat, i bought a new car and wanted to know how much it would cost to amend my existing policy and a quote for a new policy, this appeared to be very difficult. I was told someone would have to ring me regarding a new policy... my phone rang twice a while later and i was not able to answer, i tried a few times to call back and just got cut off each time, back to the dreaded online chat, in the end i took out a new policy with one call but through compare the market as it was much quicker. I have been on today to get a price for adding business mileage as i am volunteering in taking generally the elderly to appointments, i was quoted £55, if I could of done this on the portal it would of been £15 less.. but the system wouldn't let me. I left it for a while and have come back to try and do online chat and the date box will not recognise the date which was in the correct format, tried this about 6 x but no luck, so decided to ring the telephone number i had, but after listening to the spiel and waiting for 15 minutes gave up. Come on one call bring the telephone lines back.”

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Posted 3 years ago

“Trying to get in touch I have been late with payment wanted pay extra when i can afford it dont thank me for your loyalty when your not loyal to me”

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Posted 3 years ago

“Trying to get hold of an actual human being to speak to is impossible if you have general enquiry. Live chat is clearly understaffed ...... I was 49th on the list of people waiting.”

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Posted 3 years ago

“According to the comparison website quote, legal, personal accident, breakdown and courtesy car insurance were included yet I was asked whether I wanted to add them, at extra cost, at the end. Also insurance would have been declined if I had tried to add my daughter as an extra driver. I am not at all happy. Regards Michael White (Mr)”

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Posted 3 years ago

“I wanted to do a car change on my policy but ‘the underwriters wouldn’t insure me on this new car’. Obviously this is how your company makes money as now I will have to cancel my policy not getting any refund of money (only 7 months into my contract!) & I will have to pay a cancellation fee! Unbelievable- we are all finding times very difficult financially, I am a retired person with reduced income due to ill health but this is just sad to see & greedy!”

Helpful Report

Posted 3 years ago

“Apparently up to 30 mins for the policy to activate still waiting 24 hours later???”

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Posted 3 years ago

“I have dyslexia and I could’ve done with a phone call instead of a live chat which you would be losing a lot of business”

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Posted 3 years ago

“Operator very polite but I was put on hold SIX times and I was cut off twice. He did phone back on second occasion. And call took at least an hour or possibly longer.”

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Posted 3 years ago

“Just want to speak to a human - After waiting 20 mins online chat got cut off and had to do again - asked if a quote from another company could be beat or matched told no. Asked if I could have idea of future oost as moving in about a month possibly and was told no All bit pointless”

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Posted 3 years ago

“I took out insurance to commence the following day. The following day I logged into my portal which stated that I was still not insured because you had not processed my documents. This meant I could not use my vehicle. We had a planned trip today which had to be cancelled!! This is the first time that I have experienced this with an insurance company... so I would not recommend using you company ,,, or use you again sorry.”

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Posted 3 years ago

“I don’t like talking on line not good l wish you can talk on phone l found it better they help you”

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Posted 3 years ago

“I passed my test and wanted to get a new policy for a qualified driver! Unfortunately your response time was not good enough and I went with admiral who insured me with immediate effect!”

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Posted 3 years ago

“Can't talk to a person when renewal time comes along. Texting to the chat line is nit for me, companies need to get their employees back to the office”

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Posted 3 years ago

“Although Emmy tried to deal with my enquiry, the reason for my chat was still not resolved and the chat disconnected so I need to chat again.”

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Posted 3 years ago

“after trying to contact "one call " 4 times (What a waste of time !)with no reply I left the previous bad review within minutes of this review being posted i had a call from a friendly person apologising however i have lost 2 days not being able to use my car ! I wonder of this company would settle a claim in the same manner ? disapointed Waiting three day for a response after paying in full and with no insurance cover on my car call plus telephone number hidden from web site”

Helpful Report

Posted 3 years ago

“Just very disappointed that I couldn't speak to a person. Looked on the website and found a chat online service but I still couldn't get a quote. Can't believe it. I might sell my car & get another and wanted to know the difference in price compared with my existing policy. How much extra I may have to pay. I gave the reg, make & model but was told to go back to the website.. Over an hour I tried but nothing. Rubbish”

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Posted 3 years ago

“Pointless having chat line if a simple answer can’t be given about policy details. Was directed to a claims line which I didn’t want.”

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Posted 3 years ago

“Great until I purchased another car and wanted to change the insurance over this could not be done and so I am going to be charged £55 to cancel the policy because you could not change it I would have been very happy to just change an carry on with onecall”

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Posted 3 years ago

“Spent 40 minutes waiting in a queue, then Just spent 1 hour on live chat trying to change my address on 2 vehicles a very slow drawn out process it was like having teeth pulled, live chat is not the best or maybe it was the operator?”

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Posted 3 years ago

“We did not get-together finish went to payment then it cut off I was waiting 30 minutes to get threw I have been a customer for many years insuring tei vehicles every year we purchased a new car yesterday and wanted to change the Insurance over this was unsuccessful we still haven't got it sorted.”

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Posted 3 years ago

One Call Insurance is rated 4.6 based on 393,854 reviews