One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 393,810 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 393,810 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The insurance has been fine But to cancel a policy you charge £69 Now that is a disgrace Never ever again and I will certainly let everyone know on Facebook 😪😪😪”

Helpful Report

Posted 3 years ago

“Very tired of being sent an e-mail which just tells me to go to a website to see my documents. Just attach the wretched things to the e-mail!! Better still, mail them to me on paper.”

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Posted 3 years ago

“I have not received s transcript of the chat so I don't know if I am covered! Please send the transcript immediately”

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Posted 3 years ago

“Tried to change vehicle details on the Portal because you can’t speak to anyone in Person and the chat facility took at least 45 mins to sort out. Absolutely diabolical”

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Posted 3 years ago

“I really wanted to speak to an advisor as I have just come out of hospital and I am not doing very well on my computer”

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Posted 3 years ago

“CA4 The agent was very helpful”

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Posted 3 years ago

“Poor didn’t really understand what I wanted from the online portal. You can’t send paperwork out to your customers is not very good.”

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Posted 3 years ago

“If yo see the name one call on your insurance run a mile great people if u don’t have a claim but if u do they will try every trick in the book to get out of it Bob Brennan”

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Posted 3 years ago

“Very poor customer service with only live chat available.”

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Posted 3 years ago

“Hi would much rather speak to someone”

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Posted 3 years ago

“Took me 25 mins to cancel my insurance due to house move would much prefer in person chat”

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Posted 3 years ago

“In Jan 2022 took out a policy on a house in Highcliffe for £137..But the purchase fell thro and I never moved there so it would still have been insured by the Seller not me....All the refund I am to get is around £29 and the cancellation is costing me a further £59.. As I am now insuring my present property with you from tomoro 28 May 2022 , I feel that you are penalising me unfairly on the Woodhayes Avenue BH23 4RW. JOHN MAXWELL GOSLING”

Helpful Report

Posted 3 years ago

“Very poor Customer Service. I spoke to a lady called Jessy F, on live chat. Because she was too busy going for a cup of tea for 10 mins, writing a couple of sentences and going for dinner again, I had to stay glued on the phone for 70 mins. I only wanted to swap the car on the same policy which should have taken her no longer than 10 min max. She kept asking me the same questions she asked me 15 minutes ago and to say that I felt “frustrated” is understatement. I was extremely close to not renew my insurance with One Call just because of her. Honestly, the poorest experience I’ve had with insurance Customer Services”

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Posted 3 years ago

“The agent that handled my query was ok and I am satisfied with the service that they provided. However, I do not like the fact that I could only contact one call via chat. I had called the number that was shown on my contract document only to get a message saying I had to contact you via chat. I tried and was cut off because I don't type fast. I had given up and started the process of seeking out another insurance provider but on about a week later I decided to try again and finally got through. I do not like the idea of speaking via chat”

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Posted 3 years ago

“Got cut off issue not sorted”

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Posted 3 years ago

“online chat passed me to three different departments took over 1 hour just to change my renewal quote , very disappointed”

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Posted 3 years ago

“could not believe the price quoted after being with you for years. totally disgusted”

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Posted 3 years ago

“Thank you for your automatically generated standardised reply form which is typical of the impersonal service available from anywhere currently. The companies that stand out are those not using standardised vanilla technology. Sadly that is not One Call. They are very few and far between. I have yet to make my claim but do not anticipate it being easy given the trouble I had for a simple answer to a simple question on the chat line.”

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Posted 3 years ago

“I was unable to enter all the details and when I spoke to the person was informed I would have to pay to update the details so I cancelled the policy immediately”

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Posted 3 years ago

“Waiting is ridiculous...online takes ages to solve issues..prefer to speak to an actual person”

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Posted 3 years ago

One Call Insurance is rated 4.6 based on 393,810 reviews