One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.62

4.6 Rating 393,854 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 393,854 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

Visit Website

Write Your review

Tell us how One Call Insurance made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I was trying to obtain a quote for a temp additional driver ..spoke to the team on chat but wasn't helpful..”

Helpful Report

Posted 3 years ago

“Despite advising that i couldn’t access my account online I was told by 2 people to change my address online. I was sent a link to verify my email and a link to change my password and I still cannot log on. It’s just says to check my details are correct. I have had this issue every time I have tried to access my account in the past. I asked the operator to change my address and was told to do it online. I will be moving into a new house on Monday without house insurance because your phone lines are closed until Monday and your live chat operators won’t change my address.”

Helpful Report

Posted 3 years ago

“I tried to tell onecall that I am moving from one address to another gave them all my details they said they had none with the name I gave them. All I wanted to do was change my address I have car and contents insurance as I am renting the propert”

Helpful Report

Posted 3 years ago

“Too many 'optional extras' being forced on you at the end.”

Helpful Report

Posted 3 years ago

“Customer service line, not working. Chat one took over 30 mins price to adjust £25.14 asked for email or phone number as had a hospital appointment and couldn’t wait any longer. Chat two he looked at file and new price £68.66, this is just 24 hr after last call. My policy does not start for another 10days. Chat three as chat two finished and couldn’t get back to him, To cancel in less than 48hr cooling off time £49.99 I find that the increase of £41 for exactly the same issue is unacceptable when asked for email to pay from chat one”

Helpful Report

Posted 3 years ago

“Long live chat, many messages leading to not being able to give me quote to add another driver to my policy, waste of time,I am now looking at other options,”

Helpful Report

Posted 3 years ago

“You can't speak to any one they push you down the road,of doing what you need to do on line not very helpful. If I could I would cancel this insurance....”

Helpful Report

Posted 3 years ago

“I had a scary letter giving me 5 days to provide NI no and driving licence no. Only had to confirm email and phone details. Did that and advised all OK. Very confusing now another text saying insurance will be cancelled as no license details despite the live chat saying all OK after waiting 40th in queue. Went to portal and provided info, no acknowledgement. Waiting for next text! Further email to say no license details and policy to be cancelled. If only they would talk on the phone as they did when we first took out insurance with them.”

Helpful Report

Posted 3 years ago

“The chat wait wasn't too bad, but the whole experience was negative. I was really looking for advice in my current situation looking for a temporary vehicle and not being accused of trying to do something underhand in any way.”

Helpful Report

Posted 3 years ago

“Couldn't provide me with a quote, just advised me to use the portal.”

Helpful Report

Posted 3 years ago

“Far to long on chat we're a simple conversation would take a 10 of the time, the number of times I had to go over the same questions”

Helpful Report

Posted 3 years ago

“I had my previous car insurance with One Call. I bought and collected my new car on Saturday. It was difficult to get hold of One Call, since now email/paperwork has been received to say the company is now online. The operative I spoke to yesterday didn't help, I signed into the online Portal today and was FINALLY given a number I could ring. The operative quoted a cost for the cover for 1 years insurance. I have bought the same through compare the market AND through One Call for £80 cheaper !!!”

Helpful Report

Posted 3 years ago

“Disappointing that you can’t run through the detail of the insurance with someone as that is much easier to explain than via a chat line. The assumptions are important but need clarifying to OneCall as they could invalidate any insurance and no one should have to take that risk. The price was competitive but I’m not sure I’ll take this up now??”

Helpful Report

Posted 3 years ago

“A little disappointed that there is no human communication other than live chat. This was the reason I took insurance with you as you were a local company with someone at the end of a phone line.”

Helpful Report

Posted 3 years ago

“annoying web site - have to decline addons numerous times”

Helpful Report

Posted 3 years ago

“bit too much upselling and trying to push you into buying more options which you may not need.”

Helpful Report

Posted 3 years ago

“Just took out moped insurance and waiting for the certificate to be emailed!! You took my deposit immediately but now I cannot ride bike because you haven't sent the documents. More interested in sending me several emails asking how you did!! Sort it out please”

Helpful Report

Posted 3 years ago

“I’ve contacted you 3 times now since I took my insurance out yesterday, I’ve still not received an activation email to view policy details, each time I’ve been told it has been resent, nothing, But I receive an email asking me how you ‘be done!! Doesn’t help that you can’t seem to be able to speak to anyone on the phone!”

Helpful Report

Posted 3 years ago

“Price was cheap. There is no customer helpline to contact in the event of a breakdown, it has to be done online which could be a problem if breakdown is in an isolated location. What breakdown services don't have a telephone number to contact for help???”

Helpful Report

Posted 3 years ago

“one call dont call wright on a computor a phone number would be good”

Helpful Report

Posted 3 years ago

One Call Insurance is rated 4.6 based on 393,854 reviews