One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 410,204 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 410,204 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I would just like to say many thanks for the help that I received today from EK2, regarding the changes with my car insurance, as I'm in the process of buying a new car. She was so helpful and I now feel a lot happier knowing that the new insurance will be in place when I pick up my new car. Thank you so much.”

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Posted 1 month ago

“Called as couldn't log into paypal payment. Case wasn't resolved but EW2 (Elizabeth) was very helpful.”

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Posted 1 month ago

“PS1 was very helpful and informative when renewing my car insurance”

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Posted 1 month ago

“Create interaction with JH7 compared to last night as I was in a bad mood but felt relaxed and getting used to this method of communication cheers”

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Posted 1 month ago

“Polite operator JF3, answered all queries and arranged a reduction on the original quote”

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Posted 1 month ago

“Well sceptical using the chat line but what joy chatting to HM1 Hannah. At One Call. At 94 I have had to move into residential care and had to sell my flat. This will happen in less than 2 weeks so having to cancel utilities etc I had to inform One Call Insurance that I no longer needed their Home Insurance policy. Well Hannah was great she chatted to me and came back with a credit after the cancellation fee and that this would be returned via my card. I was so grateful for her help and assistance as this is the first time I have ever used live chat…..unbelievable Hannah was so to kind confirming that I had given her the correct details. Hannah a credit to your company.”

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Posted 1 month ago

“SP6 was a great help sorting out insurance for my new truck, and also ensuring that I continued being covered for my old vehicle given that it wasn't a straight swap date. Very simple process, all handled on Live Chat which was great. Will be sticking with One Call for years - never had a problem with them!”

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Posted 1 month ago

“Good customer service. The agent did everything I asked. Quick and polite service.”

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Posted 1 month ago

“LG3 was lovely and really helped me out with my insurance policy and was very patient with me. 10/10 service from her”

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Posted 1 month ago

“I have tried to cancel my car insurance policy which I have only taken on the 10th of November, but you have demanded nearly £50 payments?!! I believe that is not right as there is a 14 days cooling off period, so why are doing this ?! I was also under to contact you to speak to someone??!”

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Posted 1 month ago

“speedy and no hassle service from SP6. Thank you.”

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Posted 1 month ago

“I was helped by IS1 today - isabelle. really quick and helpful on the chat. thankyou!!”

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Posted 1 month ago

“Very happy with the conversation. Quick and efficient young lady SM5”

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Posted 1 month ago

“EW2 was extremely helpful with my questions reviewing my car insurance policy. She addressed all my questions politely and made me feel valued.”

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Posted 1 month ago

“My contact was Erika - EK2 - she was extremely helpful and knowledgeable about the product.”

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Posted 1 month ago

“Been with OneCall for a number of years now. Very refreshing to get a call for an insurance review that results in a cheaper price. Used the online chat feature (chatted with agent SK3) Very prompt and courteous and dealt with everything asked. Very good job OneCall”

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Posted 1 month ago

“Timely and very helpful advice from LD7. Would use One Call again if this is the benchmark for customer service via the chat portal.”

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Posted 1 month ago

“I was having trouble updating my car insurance policy but was helped on live chat with AT7 who was extremely helpful and patient. Excellent service, thank you.”

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Posted 1 month ago

“I have just renewed my building and contents insurance with the assistance of **KT7** who could not have been more helpful as well as very patient and to whom I would award five stars at the very least.”

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Posted 1 month ago

“Thank you, TJ1, for your kind, professional assistance.”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 410,204 reviews