One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 410,204 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 410,204 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	97%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“EK2 was friendly, efficient and more than helpful when spoke to her. She explained certain advantages to add to my new policy and she was very knowledgable.”

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Posted 1 month ago

“I had a telephone conversation with TM7, Happy with the service, highly efficient and prompt in answering all my questions, resolving my issue in less than five minutes.”

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Posted 1 month ago

“Dealt with Lewis Today EW9 , very simple cancellation as sold my motorbike”

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Posted 1 month ago

“BC5 was really helpful today sorting payment plans and right level of insurance needed”

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Posted 1 month ago

“NE1 was polite and knowledgeable of what we required, he was also clear in telling us what the policy contained. Our new insurance was quick to complete. Happy customer”

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Posted 1 month ago

“Joshua was very helpful. It's not his fault but all of this could have been dealt with so much quicker over a phone call. And why email me about how easy it is to change address when the portal doesn't allow it ?”

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Posted 1 month ago

“I chatted online with KT7 and she was excellent. She fully explained everything and was friendly too. I'm a very happy customer”

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Posted 1 month ago

“KT7 helped me renew my policy. I was ready to go else where a she helped me out. Thankyou”

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Posted 1 month ago

“After days of trying to sort out our change of address and being told the policy would be cancelled we finally in the end spoke with Benjamin (BB7).What a relief he sorted our situation out in a few minutes.”

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Posted 1 month ago

“KL4 was extremely helpful on the phone with my renewal and deserves 5*. 4*s are for OneCall itself as no phone number given on website so had to Google it.”

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Posted 1 month ago

“I used Live Chat, a two-minute phone call seems impossible. My position of 18th in the queue moved quite quickly until I was able to 'chat' with LG3, Lauryn, who was able to sort out my quick question in a mere 20 minutes. Well done, Lauryn, thank you.”

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Posted 1 month ago

“BC1. Had a WebChat call today to fix my current insurance at the same price for the next 3 years with no worries about renewal quotes etc. All sorted and that makes me feel very happy with the service I receive from OneCall.”

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Posted 1 month ago

“Very pleasant and helpful lady . Very efficient.”

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Posted 1 month ago

“After some issues trying to get the website to accept my changes, I went onto the live chat where George (GB3) sorted me out in a few simple steps. It was much easier than I feared and he was friendly and professional throughout. Thank you very much!”

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Posted 1 month ago

“KT7 was a massive help getting me a home insurance quote I was very happy with. Very friendly and quick to respond.”

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Posted 1 month ago

“MB1 answered all my queries in good time, and resolved my queries and found a cheaper renewal quote, good job! Kevin (Scotland)”

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Posted 1 month ago

“I hate doing renewals. Each year One Call is cheaper than I can get quoted elsewhere. I still check though. This year I renewed on live chat, was painless and hardly and wait for responses. Very unusual for a live chat! Quick, effective and friendly. Thanks KT7”

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Posted 1 month ago

“EW2 was very helpful and patient. Thank you very much”

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Posted 1 month ago

“I've just finished chatting to George (Username "GB3") about a problem I had with my policy. He was professional, courteous, friendly, understanding, and helpful. He sorted out my problem immediately, which was great! He also helped me with a problem I had trying to login to the portal. Overall, I was very impressed with him. I wouldn't hesitate to recommend and praise him! Thanks, George, for everything you did today.”

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Posted 1 month ago

“Hi just spoke to Kia (KL4) & renewed my van insurance, Excellent service all sorted for another year thank you Jeff.”

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Posted 1 month ago

One Call Insurance is rated 4.6 based on 410,204 reviews