One Call Insurance Reviews

Name: One Call Insurance
Address: First Point, Balby Carr Bank,, First Point, Balby Carr Bank,, Doncaster
Rating: 4.63

4.6 Rating 400,186 Reviews

92 %

of reviewers recommend One Call Insurance

Company Reviews

Metrics

Info

4.6

Based on 400,186 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Own Driver
Average Delivery Time	Next Day
Documents Delivered On-time	98%
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Cancellations & Refunds
Cancellation Process	Difficult

About One Call Insurance:

Here at One Call Insurance, you can compare insurance quotes from our panel of trusted insurance brands.

We offer a range of benefits you don't get with other insurers, for instance our motor insurance policies come with FREE Breakdown Membership and FREE Motor Legal Service. Whereas our home insurance policies come with FREE Home Emergency Cover and FREE Family Legal Advice.

You can complete your quotes online or speak to a member of our team via Live Chat to arrange your insurance quickly and easily. For queries of any kind, our Live Chat can be accessed on our website from the hours of 8am-8pm Monday - Friday and 9am-4pm Saturday - Sunday.

We always aim to provide you with the best possible customer service experience and value your feedback greatly - so why not leave us a review?

(We're authorised and regulated by the Financial Conduct Authority).

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One Call Insurance 5 star review on 25th February 2025

125

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Rw2 Becca was amazing. Very clear and precise info and dealt with my issue’s fabulously. 😃”

Helpful Report

Posted 2 weeks ago

“Agent CH5 was very helpful when I had questions about car insurance renewal. He offered suggestions on how to reduce the cost and answered my questions in detail, he also checked if I needed any additional information explained.”

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Posted 2 weeks ago

“Ellis (EW3) was very helpful once I was connected (unfortunately that took about half an hour!)”

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Posted 2 weeks ago

“JF3 was very helpful and answered my queries successfully although I had to ask questions for full info. The connection kept dropping out so it was difficult to know if she was still there or disappeared. Overall she was very helpful”

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Posted 2 weeks ago

“Very professional conversation with GM2 regarding car insurance renewal quote. She understood my needs and found me a much better quote. I wish other companies would employ people on the phone who are as professional and as easy to understand as GM2”

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Posted 2 weeks ago

“TM7 was very helpful and did a very professional job. Need to sort out the call waiting times though. No fault of the representative, couldn’t fault him at all.”

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Posted 2 weeks ago

“very helpful and quickly made required amend to isurance - felt overwhelmed by much of the subsequent up-sell on things not related to the change (i.e. could have had at start of policy) but they seemed useful add-ons which I took (we will see in time)”

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Posted 2 weeks ago

“I was unable to do a change of vehicle through the online portal due to it being new. When you get an advisor after a short wait it is pretty straightforward doing my change of vehicle. My advisor AW1 was very helpful and quick to update my policy for my needs”

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Posted 2 weeks ago

“JG4 was great i wish i could chat with her every time she is very helpful and understanding marvelous lady”

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Posted 2 weeks ago

“I am a very happy, continued customer with OneCall! Jessica was very helpful and quick to help me cut the price of my insurance. Thank you JF3 you’re a little star!!”

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Posted 2 weeks ago

“EK2 provided really good service when it came to switching insurance from one call to another, keeping one driver on the old insurance and moving 2 others to the new insurance. A complex procedure. Everything was explained very clearly, and we now know what we have to do. :)”

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Posted 2 weeks ago

“Fantastic customer service and always make an effort to beat any price quotes. Thank you so much ET3 at one call.”

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Posted 2 weeks ago

“Chat was really done well Got my problem done efficiency”

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Posted 2 weeks ago

“ET3 - very knowledgeable and effecient, helped me renew my cover, increasing the cover amount at a cost I was satisfied with.”

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Posted 2 weeks ago

“I have tried so many times to send my no claims bonus proof but for some reason you won't accept it. My last try was a photo of my proof on headed Saga letter. Why haven't you acknowledged receipt of this”

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Posted 2 weeks ago

“EA6 was very helpful, clear and concise with the information provided.”

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Posted 2 weeks ago

“Discussed renewal with E3 very helpful and knowledgeable and managed to help reduce the costs.”

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Posted 2 weeks ago

“Wasn't sure if my policy was active after payment so I spoke to on line chat person TM1 who checked and assured me everything is fine and I will receive an email when the policy is set up! 3”

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Posted 2 weeks ago

“"JG4 " managed with very little fuss to keep me as a customer as I was getting somewhat frustrated with chat response from within the company from others. She is A CREDIT TO THE BUSINESS.”

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Posted 2 weeks ago

“helpful and patient”

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Posted 2 weeks ago

One Call Insurance is rated 4.6 based on 400,186 reviews