Coopers Of Stortford Reviews

Name: Coopers Of Stortford
Address: 11 Bridge StreetBishops Stortford, Hertfordshire
Rating: 1.94

1.9 Rating 477 Reviews

19 %

of reviewers recommend Coopers Of Stortford

1.9

Based on 477 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 44%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Over A Week
Customer Service	1.3 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Coopers Of Stortford:

Coopers of Stortford- packed full of our most popular value-for-money offers, many of which are not available in the shops. From Cookware to Gardening Equipment, we have selected items that are all of good quality at keen prices. A family run company based on traditional ideals and values, we sell goods nationwide

Visit Website

Phone:

0844 482 4400

Location:

11 Bridge StreetBishops Stortford
Hertfordshire
CM23 2JU

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Coopers Of Stortford 1 star review on 18th September 2024

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have tried to get through to this company a dozen times, but I think they keep you on hold to collect the 7p a minute, it is quite outrageous that a company charge you to ring up to buy something from there store I am not waiting for 18 customers in front of me to order,this is just a con to collect MORE money from you go some where else to get the item you will some thing. J.W.”

Helpful Report

Posted 6 years ago

“Even 1 star is too much. I believe that this company relies on making it as difficult as possible for people to return unsuitable items as possible, so that people are stuck with the poor quality things which they don't want. It should have suspected it after my card was not accepted for purchasing online. Prior to that, the offer for signing up with Cooper was not accepted, even though the email stated that it was valid until midnight. I placed an order the following day, over the phone and, mysteriously, the same card was accepted. I said that the offer code didn't work online, the person on the phone said that it may be because the code was valid until midday. I read the email saying 'until midnight' to her. She said it is not acceptable over the phone. These are, in my view, first two cons, which should have signaled to me enough not to proceed with the order, but I placed my order. As soon as my husband and I opened the box and saw the item, we put it back into the box as the quality was appalling. I phoned COS and they said someone will collect the item on Thursday, 3rd day after the item was delivered. It seemed very nice & easy. However, no one came to collect it on the said day and my husband stayed at home, waiting, the whole day. I phoned COS the following day. This time the person who answered my call tried a bullying tactic when I expressed my dissatisfaction with the return procedure. She said that would collect the unwanted item as a good will gesture and that the returning item is customer's responsibility if the reason for return is 'unsuitable' item. She told me someone would come to collect it the following Tuesday (now seven days from receiving the item). Tuesday has just gone and no one appeared today. My husband wasted another whole day staying at home and waiting for collection. I am fuming with anger because the item is taking valuable space in a small living room, ready to be collected, for a week. This is a rough company. In my view, they rely on people getting stuck with unwanted items after loosing energy and will to deal with returns.”

Helpful Report

Posted 6 years ago

“My order of 15.10.18 value £55 arrived minus one item - a £9.99 blue bath mat - still has not turned up - even a written letter to their m.director has failed to resolve the issue - so much for customer service!”

Helpful Report

Posted 6 years ago

“I placed an order with this company last weekend and have been trying to find out when it will be delivered. I have contacted them online more than once and they simply do not respond. The item was in stock and their courier has now advised that the delivery date was specified by Coopers as 2nd November, even though it was despatched on Tuesday. The service level at coopers is really poor, couriers generally deliver on a next day service. Absolutely useless!!”

Helpful Report

Posted 6 years ago

“I ordered a replacement lid for my Halogen Cooker . It arrived in 2 days and is perfect . A most hassle free experience so its a 5 star from me .”

Helpful Report

Posted 6 years ago

“I have avoided sending this review as I was optimistic that Coopers would "come good". I was wrong. I eventually received my order for two garden implements. The one assembled Ok and the other was difficult, since there seemed to be an item supplied wrongly. Luckily I owned an older identical item and was able to assemble it using it as a template. I found that the steering yoke was incorrectly supplied and I contacted Coopers on the 11 th Oct, sending photos of the faulty part and a photo of the part on my existing trolley. I received no reply, just an automated acknowledgement. I resent the email on the 19th - nothing. It is now the 25th Oct and I spoke to an assistant on the phone today, at my expense, who said " Oh since your email came from abroad, it probably went into our junk mail !" What an answer.. especially when I had received an automatic acknowledgement both times ! She states that she is sending out another set of instructions to me so I can identify the part. It would appear that nobody at Coopers can identify it from my photos ( which they claim to not have received) I ordered the item over a month ago and it is still unuseable. I want to support small companies - but it's difficult when they are as inept as this one”

Helpful Report

Posted 6 years ago

“Exactly as it says on the tin. No nonsense essentials for us gardeners with health issues. Thank you”

Helpful Report

Posted 7 years ago

“Ordered one item and have been bombarded by their catalogues ever since . Have tried to remove my details but still they keep coming. I called again this morning and I was told it would take three months to remove my details ? What a stupid company”

Helpful Report

Posted 7 years ago

“Made the order Tuesday 31st July. waited till 7th August, never heard from them, so got in touch to see where my goods were. not even dispatched them at this time. this is after paying £4.99 delivery, poor system for delivery. I did receive the goods on 8th August. So it proves that until I prompted them if I would have received them at the time I did. If I'd had ordered elsewhere I would have possibly got my goods after a couple of days.”

Helpful Report

Posted 7 years ago

“I purchased two cushions for supporting the spine. Portable and easy to move about. Very useful for using to sit on pue in church. I am disabled so use a mobility scooter and find it helps to keep me upright and comfortable. Very pleased with purchase and quick service.”

Helpful Report

Posted 7 years ago

“My purchase became faulty and they replaced it immediately no questions asked.”

Helpful Report

Posted 7 years ago

“I purchased a chair cover. It didn’t fit. I returned it. They didn’t refund postage until I complained. Since then I have been harassed with catalogues despite several requests not to send them. I have now asked for all my details to be removed.”

Helpful Report

Posted 7 years ago

“I have bought several solar powered items from Coopers this year. the Gutter lights only lasted a few months, the solar water lilies a few weeks and the solar lily pad fountain even less. I have told them on several occasions that these items ar no fit for purpose. Their response 'we sell thousands with a very small return rate' if it increases they will investigate further!!! I had 9 solar lilies of which only 2 are still coming on and I don't expect these to last much longer. Not a good record I would say 80% failure rate so far and will probably be 100% any day now. I have a lot of other solar lights in the garden from other sources and they've been going for over a year. Very disappointed with Coopers attitude to my complaint.”

Helpful Report

Posted 7 years ago

“I am still waiting for the correct order this will be the third attempt I ordered a flip phone the last delivery consisted of three sports bras but the paperwork said it was a flip phone total incompetence”

Helpful Report

Posted 7 years ago

“PLACED ORDER FOR OVER £40 BUT HAD TO JUST GIVE UP THE PAGE KEPT R E TURNING TO PREVIOUS...TALK ABOUT MADDENING VEXATION TO THE SPIRIT! " AFTER NEARLY AN HOUR I GAVE UP IN DISGUST!! ""HOW TO ORDER"---JOKE!! barbara.welch134@gmail.com”

Helpful Report

Posted 7 years ago

“Ordered an item from Coopers of Stortford online on Wednesday 9th May at 9.54am and within parameters for next day delivery and paid for next day delivery but didnt deliver to me Thursday 10th May and still waiting not sure what's gone on but no emails or phone calls. Bad service”

Helpful Report

Posted 7 years ago

“Good quality and quick delivery”

Helpful Report

Posted 7 years ago

“Have ordered from Coopers few times now and have generally been pleased with everything, however, the hanging baskets which were purchased as Christmas gift have failed to impress, they are too light and sway about in the lightest of winds and one has already began to fall apart, they were only put outside 4 days ago, considering the cost of them it is not what I would have expected, I bought four of them but don't think I'll purchase anymore.”

Helpful Report

Posted 7 years ago

“The majority of staff in Coopers are lovely people, cheerful and helpful, always a pleasure to visit this shop, the choice of goods is interesting and different from those in chain stores. My last visit was particularly successful- I was granted a free delivery for the plants, pots and other garden stuff, all items I chose myself and they were stored for me in the shop until delivery a few days later. A courtesy call from the courier on the day was very convenient. Could not be happier for how accommodating the staff were to my needs. Thank you!”

Helpful Report

Posted 7 years ago

“The majority of staff in Coopers are lovely people, cheerful and helpful, always a pleasure to visit this shop, the choice of products is very interesting and different from high street chain stores. My last visit was particularly successful- I was granted a free delivery for the plants, pots and other garden stuff, all items I chose myself and they were stored for me in the shop until delivery a few days later. A courtesy call from the courier on the day was very convenient. Could not be happier for how accommodating the staff were to my needs. Thank you!”

Helpful Report

Posted 7 years ago

Coopers Of Stortford is rated 1.9 based on 477 reviews