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Currys Reviews

2.0 Rating 3,509 Reviews
24 %
of reviewers recommend Currys
Company Reviews Questions Metrics Info
2.0
Based on 3,509 reviews
Shipping & Delivery
Delivery Methods
Courier
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About Currys:

Currys Sale Now On. Massive Savings on TVs, Washing Machines, Cookers, Fridge Freezers, Laptops and more. Free Delivery or Reserve Online & Collect In-Store. Currys is a electrical retailer in the UK with over 300 super stores and over 160 Currys Digital stores on the high street. Our product range includes Audio, Computing, Gaming, Kitchen Appliances, Photography, TV and DVD.

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Phone:

0844 561 1234

Email:

customer.services@currys.co.uk

Location:

Currys, PO Box 1684
Sheffield
S2 5YA

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Most Satisfied Customer Fiona
Unverified Reviewer
“I was in the Alperton branch Curry's today because I had purchased a fridge fridge freezer previously which was malfunctioning....during my visit I had the pleasure in meeting Parvin, Terence and shiva who were extremely helpful....they were courteous and polite and went above and beyond to assist with my query....Many thanks again gentlemen!!!”
Helpful Report
Posted 9 years ago
David
Unverified Reviewer
“Customer care plan was so far below zero it's laughable. Please think on anyone who might want to purchase anything from currys. There are other more reliable options. I'll never use them again. Absolutely terrible”
Helpful Report
Posted 9 years ago
Mrs Samantha Hatch
Unverified Reviewer
“Washing machine not working waited 3 days then engineer told me he'd been given wrong info from the people I phoned and couldn't fix for another 5 days. Absolutely shocking for a family of 6 and no way to wash our clother. The engineer didn't give a toss and neither did Knowhow when I rang to complain. Was told the while insides needs replacing. I asked for a new one. Can't do is what they all said. Wish I'd never bothered taking out this extra so called insurance. Never again !!!”
Helpful Report
Posted 9 years ago
Extremely Dissapointed Of Bristol
Unverified Reviewer
“ordered an expensive Smeg gas hob, on line, that was delivered damaged and I mean damaged. OK these things happen. what happened next was diabolical. having spent over 3 hours on the phone over two week trying to get a replacement I finally gave up, cancelled my order and went else where, which I strongly recommend anyone else does. I was fobbed off, promised return calls, that never happened, and the final straw was the lies. I was even refused access to speak to a senior member of staff to deal with my complaint/issue. Never again will I order from Curries. I find out yesterday, that my uncle had a similar issue a couple of months ago, so not an isolated incident. Unless you can go in store touch it, examine it and take it away, don't bother. Life is to short”
Helpful Report
Posted 9 years ago
Steve Ramsden
Unverified Reviewer
“Purchased a Logik soundbar and wifi subwoofer just over 12 months ago. Hadn't realised Logik is Currys own brand cheap crap, will never buy a Logik branded product again. SOudbar just our of warranty and has simply stopped working altogether. I am extremely disappointed and it has put me off using Currys in future.”
Helpful Report
Posted 9 years ago
Nigel
Unverified Reviewer
“Purchased a freezer and booked a delivery date. However, nothing arrived. No response from Customer services. I even had a text saying the thing would be delivered on the due day but it wasn't. Then the next day the delivery arrived. The driver said he had no record of delivery the day before. This was on a day their website said no delivery was possible. Good job we were in. Customer services replied after the delivery to say that there was no problem. Looking at the reviews on here it seems we have been let off lightly.”
Helpful Report
Posted 9 years ago
Kim Carson
Unverified Reviewer
“Pay & Collect is a total farce 4 days after order confirmation & I still don't know when I can collect !!@ yet you have taken payment . Contact numbers on eternal hold , even sales assistant in store couldn't reach you !!!”
Helpful Report
Posted 9 years ago
Melissa
Unverified Reviewer
“The Curry's purchasing service was easy online, delivery was 1 day which was fantastic given I needed a new fridge. Until it came to the knowhow delivery / installation people - totally let Curry's down and now would never use again. Totally rude, very late, and certainly not qualified to be installing electrical equipment. The first sign of a problem with the electric socket where the integrated fridge was to go they bailed out saying it unless it was fixed socket for them to plug straight into they couldn't do it (if that was the case I wouldn't have paid for an installation, putting a plug in a socket I can do myself! Now paying an electrician to come and install my fridge. Also had to cut the electrical cord myself in order for them to take the old fridge away to be recycled - total waste of a day! Certainly wouldn't recommend knowhow (or knowclue) to anyone....”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“TVs tried to claim through know how insurance been told so many different things.Told them am disabled and because the manager of the call centre didn't know how to help me. She said I was gettin confused,what a nice way to speak to a customer”
Helpful Report
Posted 9 years ago
Lisa Cooke
Unverified Reviewer
“knowhow isn't worth paying out for they make it very difficult to claim off the policy after paying a policy for years i've been told that after dropping my samsung tablet in a paddling pool that they consider that as neglect not an accident...so clearly losing all my photos and videos wasn't enough now i'm not even covered by a policy i set up 5 years ago...and i cant even get a number to make a complaint unbelievable !!!!”
Helpful Report
Posted 9 years ago
Andrew Dalley
Unverified Reviewer
“Samsung ue40j5100hdtv.screen not working at only 5months old.told to contact Samsung. They not interested either currys very poor and Samsung worse. Never use either again.still waiting to hear. Rubbish companies.”
Helpful Report
Posted 9 years ago
Michael Cotter
Unverified Reviewer
“Bought a laptop from Currys. Declined their extended warranty at the time of purchase. Was nonetheless provided with "product support" and billed for it by them via my credit card. The innocent looking description on my credit card did not arouse my suspicion (it is a joint account with my wife) until she asked me what it was for (I thought it was somethings she had bought). I googled it and was horrified to discover they had been ripping me off since purchase. I naturally contacted Currys (cc3093567) and was politely but firmly told to effectively "p**s-off".....they were happy to cancel the policy but not happy to refund money for a product which had been declined, a product I was unaware I had, a product which had never been used. I have bought many items from the Currys / Dixons/ PC World / Carphone Warehouse stable over the past 20 years. My family have bought several more. This experience is being actively shared with all of them and widely amongst their acquaintances. I, for one, will never buy another item from any of these brands, and I hope my family, friends, and their colleagues behave likewise. What a rotten company this is. You should be thoroughly ashamed to be British. You make Del-boy Trotter look like a boy-scout”
Helpful Report
Posted 9 years ago
M Collins
Unverified Reviewer
“Customer care atrocious at curries,had 2 fridge freezers,2nd one doors delivered damaged and still having problems,no one interested,pass the buck to Indesit,even having problems with them,wouldn't be surprised if they folded”
Helpful Report
Posted 9 years ago
K Gregory
Unverified Reviewer
“Knowhow! what is your customer care . or should I say do you care about your customers? I am disgusted with your service . tomorrow I will yet again be calling to book my 5th engineer to come out for my Hotpoint washing machine, for him to plug his laptop in and the machine to work. this will be my 5th day of annual leave i have had to take. and you don't give a dam.same issue every time. think may be time for watch dog .”
Helpful Report
Posted 9 years ago
Theresa Wise
Unverified Reviewer
“I have a 10 month old £ 1000 HP laptop, windows 10 was installed, it was sent to Knowhow with a minor problem. It was returned with Window 8 !!!!. When I questioned this , I was told my HP Envy only had windows 8 installed. I purchased my HP with windows 10, I have used windows10 for 10 Months so WHY ? are the people in " Don't know how" insisting I have Windows 8. I took this out on a 3 year lease because It would me repaired immediately AND I would receive laptop on loan???? When it came to the repair I was told it could take up to 14 days!!!!????? AND no laptop loan. DO not lease, Do not buy, Currys DO not Knowhow , I was informed that I only had a 30 day warranty. I am sure Trading Standards would contradict this statement”
Helpful Report
Posted 9 years ago
M Evans
Unverified Reviewer
“To buy online at the Chesterfield branch their Internet was that slow after three failed attempts to buy my bank block my card.It was incredible for a company that deals in technology”
Helpful Report
Posted 9 years ago
Anonymous
Unverified Reviewer
“So, I purchased a wireless keyboard and was told it would be at my local store. After travelling 12 miles to the store, the cashier told me that it was actually not in stock here, but the next local store it was at was in Croydon. This is some 60 miles away... Needless to say, I wanted my money back and left. Today, I spoke with one of the technical guys online who advised me that my local store would have a certain cable I needed for my computer. When I got to the store again today, I was informed that my item wasn't here but was in Croydon. Repeat customer? Not a chance!”
Helpful Report
Posted 9 years ago
A.Allen
Unverified Reviewer
“Installation that was specified and paid for with initial appliance order still not actually completed 5 days later! Rearranged times were booked with technicians NOT qualified to do the job. Received a standard 'too bad that's just the way it is' from all 3 of the different customer service representatives I spoke with... Who I had to call! The installation was booked twice with people not qualified to do the job and each time the date was pushed further and further back. The company boasts 700 qualified installers... I'm unsure they ever do any of them... Maybe they just push them further and further back until people give up! Nice tactic... Which is exactly what is happening... Most recent update after requesting to speak to a supervisor is to hire an external electrician because it will be faster then the company!”
Helpful Report
Posted 9 years ago
Mark And Caroline
Unverified Reviewer
“When eventually I got through to the correct department after 40 minutes of phone time. Chrysler Replaced my faulty product very promptly.”
Helpful Report
Posted 9 years ago
V
Unverified Reviewer
“terrible appalling service by know how rude, disterested staff. Customer service non-existent i will never by from currys”
Helpful Report
Posted 9 years ago
Currys is rated 2.0 based on 3,509 reviews
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