CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,042 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,042 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1712

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I am very please with the Cusotm Made perforamnce in my recent order of my University school ring.”

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Posted 1 year ago

“The staff was extremely patient and helpful throughout the whole design process and the final product is stunning. I look forward to working with CustomMade again on our next piece.”

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Posted 1 year ago

“Here's my take on the CustomMade experience: - I was minutes away from pulling the trigger on buying a ring from a different company after spending a lonnnng time really thinking seriously about what to choose and collaborating with my partner. During the checkout process I paused and decided to do a little more digging with customer reviews, and I was shocked to see what I found. I'll spare the specifics, but you know it's bad when there's multiple complaints with the Better Business Bureau. They certainly had me fooled until seeing that. - Whelp, hard stop on that plan. Now what? Back to the drawing board I guess. In the last place I thought would be helpful, I was reading through Reddit comments with people being brutally honest about their experiences with said company, and others chiming in with their recommendations / positive experiences. The one place that was unanimously agreed upon with positive reviews was CustomMade. Alright, curiosity has been piqued. - I pulled the photos from the previous ring I was about to buy and started the process out of curiosity here, and what came next was absolutely wonderful. This has truly been a one of a kind experience that just exudes professionalism and genuine care / respect from start to finish. I can't imagine I made this super easy for ya'll with my multitude of delays and radio silence from time to time. Despite my hiccups, ya'll just kept with it, and I can not thank you enough. When the ring was out for delivery I thought it was just going to be the ring in a box and that's it, I had no idea it would be a full kit. I was cracking up at the "proposal survival kit" haha. All in all, this was a solid 11/10 experience that I can not recommend enough. I hope all of you get a raise. Who can I talk to to make that happen haha. I'll pull a reverse Karen of "let me speak to your manager, these people NEED recognition and a raise".”

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Posted 1 year ago

“The design process was so easy and everyone who worked with me was amazing. They really helped bring my idea for a custom engagement ring and wedding band to life. Definitely recommending them to everyone I know.”

CustomMade.com 5 star review on 27th February 2024

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Posted 1 year ago

“The service was prompt, friendly, informative and knowedgeable, and we came out with the perfect ring at the end!”

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Posted 1 year ago

“My wife lost her necklace I gave her when we first met. With only a few very blurry images I had of the origional necklace, CustomMade was able to make a perfect (actually greatly improved by using real stones) replica of the lost necklace and it looks incredible! My wife won't be home for a few more months and doesn't know about the necklace yet but I know how deeply she cared about it and I'm positive it will bring tears to her eyes when she sees it. I can assure you to they could make whatever you needed. Very skilled craftsman.”

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Posted 1 year ago

“Everything with CustomMade was absolutely phenomenal from start to finish. We decided on a triple stack ring for our engagement, wedding, and 1 year anniversary. We started off not having a clue how we wanted the rings to look which was not a problem at all! CustomMade has an experienced team of designers to help you through the process of creating a ring from scratch and making it a reality. The process took me much less time than anticipated; most people told me that making a ring from scratch would take about 6-8 months to complete, CustomMade had it designed, casted, and shipped in just 4 months. All 3 rings are absolutely gorgeous and we could not be happier! I highly suggest choosing CustomMade to help you make a ring that is special and will last a lifetime.”

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Posted 1 year ago

“Amazing customer service & product”

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Posted 1 year ago

“The team was amazing, the ring came out perfectly! Going through an unknown company was a bit scary at first but they exceeded any and all expectations I had for designing my (now) fiancées engagement ring and wedding band!”

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Posted 1 year ago

“This was a very easy process and someone talked me through it the entire way. Admittedly a little more than I wanted to spend, but the final product was definitely worth it.”

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Posted 1 year ago

“It was fantastic! She loved the ring !”

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Posted 1 year ago

“great help with my project loved the ring they crated now i work on a set with earring and neckless with custom made . you have my huge thanks.”

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Posted 1 year ago

“Very interactive experience and made everything easy for designing the perfect engagement ring. Love it.”

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Posted 1 year ago

“Very responsive and helpful throughout the process. Reasonable prices and it turned out amazing. Very happy with the design process as they were able to recreate my exact vision.”

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Posted 1 year ago

“I had a great experience working with the crew at CustomMade! I feel I was able to bring my ideas to life working with their team and would highly recommend their services for anyone seeking a personalized ring for their special someone!”

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Posted 1 year ago

“Absolutely amazing to work with, great people who helped me design the perfect ring for her and was able to help keep it with my budget. Extremely knowledgeable folks and they always responded very quickly. I would absolutely recommend anyone who's lookin to design a ring have it done here with custom made”

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Posted 1 year ago

“The team at custom made did such an amazing job working with me to bring the idea in my head to life. They were patient and knowledgeable and committed to providing excellent service and an extraordinary piece. I love the ring we worked hard on creating and I’m sure the recipient will too. Thank you for all your amazing work custom made.”

CustomMade.com 5 star review on 24th February 2024

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Posted 1 year ago

“Down to every detail I felt included in the process of designing and perfecting the set of rings I bought for my wife to replace her old ones during a difficult separation, the team at CustomMade actually made the experience a pleasure and joy to do something that was a difficult experience and I would recommend anyone looking for something truly special for a loved one or even yourself talk to the team, they honestly are a one of a kind business. (Ps my wife and I are no longer separated and plan on renewing our vows in part thanks to the beautiful set of rings I received from CustomMade)”

CustomMade.com 5 star review on 23rd February 2024

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Posted 1 year ago

“Had the most wonderful and amazing experience with the whole Custom Made team. The ring turned out literally perfect. Very professional, prepared, talented and quick. Absolutely recommend!!”

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Posted 1 year ago

“Custom Made was fantastic! From working within my budget, to tolerating countless changes I needed for the ring to be perfect, they nailed it! And the process was so easy, all online. I would recommend Custom Made to anyone looking for the one of a kind piece for their loved one, or themself. I can’t overstate how perfect the ring is, and I’m happy to say that she said YES!”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 4,042 reviews