CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,920 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,920 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd July 2025

1675

Anonymous

Anonymous // 01/01/2019

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“Amazing experience with CustomMade.com, from concept to design to reality, amazing craftsmanship.”

CustomMade.com 5 star review on 28th December 2023

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Posted 1 year ago

“Everyone that was involved in the project was very friendly and helpful. They helped me with any questions and concerns I had during the designing process. The ring definitely exceeded my expectations.”

CustomMade.com 5 star review on 27th December 2023

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Posted 1 year ago

“Their customer service is incredible: their responses are timely and thorough. They walked me through every step of the process and made it a stress free, easy experience. The product itself is high quality which I hope to have in my family for generations. 10/10 would recommend!”

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Posted 1 year ago

“It was great! The team listened to my suggestions and we ended up with a ring that we both love and that feels very personal.”

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Posted 1 year ago

“Communication was extremely good throughout the process and the quality is great”

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Posted 1 year ago

“Admittedly I was skeptical of this process, considering it happens all remote and online. I was wrong. This process was enjoyable,informative and stress free. This team made be feel welcome and accpmdates always even when I continually we wanted a different design, and don't really have a vision or goal in mind. The end result is stunning.”

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Posted 1 year ago

“From start to finish the whole process was excellent the whole team was very happy to be patient with any questions or requests i had and the final product was perfect exactly what i had envisioned”

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Posted 1 year ago

“Amazing team and prices”

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Posted 1 year ago

“The team was very professional and the process was very simple. They guided me through every step with images of how the final product will look. I am very happy with the finished piece.”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“The process, as a whole, was positive and very easy. The design team was great to work with and their ability to make what I wanted come through in the piece was impeccable. So much so, my now fiancé described her ring verbatim to how I described what I wanted to the team. However, the wait time between responses was quite frustrating. The overall length of the process probably could have been shortened by over a week had the replies to my messages been a little more timely. I acknowledge the fact that the company is, undoubtedly, very busy and the process takes time, however, replies could’ve been more timely.”

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Posted 1 year ago

“The team at custom-made were kind and trustworthy. Making sure that all my details to the ring where exactly how I want it. They work with me into all my creative designs as well as being patient while I reviewed or waited for a payment. The ring arrived within two or three days after the completion of the ring and I was informed during the working of the ring.”

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Posted 1 year ago

“Fantastic support throughout the whole process to deliver a truly one-of-a-kind ring for my fiancee”

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Posted 1 year ago

“Awesome team. I looked around for months for a company that could cater to my specific designs for a ring, because I needed something that no jewelry company like Shane or Jeryd would make normally. CustomMade went above and beyond for me and was very patient with my alterations throughout the sketch and molding process. Cant recommend enough if you actually care about what youre giving your loved ones.”

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Posted 1 year ago

“The whole process was a breeze, I had a very tight deadline since I was going on a trip and needed the ring, the team was extremely comprehensive and diligent. Not only did I get my ring sooner than expected but they took every precaution to ensure it was exactly what I envisioned, making multiple revisions and answering all my questions throughout the process. Fantastic experience throughout, very knowledgeable team and extremely happy with the results. Have yet to propose so don’t have my SO reaction yet but I think she’ll love it!”

CustomMade.com 5 star review on 23rd December 2023

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Posted 1 year ago

“Custom made were amazing from start to finish, with the ring made for me exactly to my expectations and style. Nothing was too much or not possible. Even going for an intricate design, with specific sized stones was not enough to trip them up. I'd highly recommend them, and as a bonus the finished ring was 1/2 the cost of simalar styles in the UK”

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Posted 1 year ago

“Both my wife and I purchased wedding rings for each other from CustomMade. As she bought (and designed) mine first, I used the design she created to build a complementary version for her. It turned out better than I could have imagined and the consultations and updates were thorough and frequent. Very pleased with my experience.”

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Posted 1 year ago

“I cannot begin to describe how fantastic this company is. The entire process I was kept informed provided visuals and any updates as necessary. The ring is detailed and have exquisite design. The absolute perfect gift for Christmas as well as a new family heirloom.”

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Posted 1 year ago

“The ring is gorgeous and even more beautiful than what I could have hoped. There was an issue with delivery, UPS delivered at the wrong address, but the team tracked it down and had it shipped to me right away. I will update once I propose in about 20 days.”

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Posted 1 year ago

“Amazing! They walked me through the whole process for my husband's ring, it's one of a kind and really well made. He loves it. The design process is really thorough and then it gets delivered right to your house, you don't have to go to a jewelry store or anything. It was also nice knowing that if anything went wrong it would be fixed since they are so responsive throughout the whole process. Will def be ordering from here again.”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,920 reviews