CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,042 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,042 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1712

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My engagement ring turned out absolutely beautiful! The process was so smooth and the response from every specialist I worked with was so patient and supportive! I was constantly requesting design changes and even I felt I was annoying but they were so accommodating and positive the entire time and helped me create my perfect ring! They never left me hanging and answered all my questions diligently! Absolutely professional in the customer service department and I'm so happy with everything that I'm already starting on my wedding bands through them! 10/10 would recommend!”

CustomMade.com 5 star review on 15th February 2024

Helpful Report

Posted 1 year ago

“The process could not have been easier. I placed an order for a custom engagement ring. All I had was one single picture of what I wanted, and it came out perfect. The pricing was very reasonable and the quality is outstanding. I am not planning on getting engaged again, but if I did I would order from here again.”

Helpful Report

Posted 1 year ago

“Wife loved the piece!”

Helpful Report

Posted 1 year ago

“Got a Sapphaire engagement ring for my fiancé done with them. Customer service is the best in the game. Super responsive, and always made sure the ring was exactly what i envisioned. They made sure at every step to explain to me all my options and the advantages and disadvantages of each and were very honest about pricing as well. The ring came out beautiful and just like she wanted. I couldn't be happier. I highly recommend!”

CustomMade.com 5 star review on 14th February 2024

Helpful Report

Posted 1 year ago

“Came out exactly like the concept and every step was communicated well. I like to learn about the process and I knew more about the project than I ever thought possible.”

Helpful Report

Posted 1 year ago

“CustomMade makes great work, this is the second order I've gotten from them and I continue to be impressed with their work and attention to detail. Throughout the entire development process they stay in touch and are quick at accommodating changes. I highly recommend them for anyone looking to get a beautiful custom made project. I designed a custom pendant with them and it came out perfectly!!!”

Helpful Report

Posted 1 year ago

“What a wonderful team at this company. They worked so wonderfully with me every step of the way. I was unsure on exactly what they wanted and they would send me multiple pics of what I was looking for. We finally found the one that I wanted. I have gotten so many compliments on my new ring and I have given out this website to many that want the same thing. I will definitely be using them for future items.”

Helpful Report

Posted 1 year ago

“From beginning to finish, Custom Made were great! Every step of the design process was communicated with me and the design team were amazing to work with. Regular updates, pictures and constant communication were some of the many reason why this experience were amazing, not to mention, the final product was phenomenal. Would definitely recommend Custom Made to family and friends!”

Helpful Report

Posted 1 year ago

“I had a wonderful experience with the process as a whole as well as every individual person I walked to/worked with. Everyone was so kind and supportive and also very knowledgeable. I have already been recommending the site to anyone in the market for any rings! Our wedding bands turned out BEAUTIFULLY and we are in love with them!”

Helpful Report

Posted 1 year ago

“I am very pleased with the outcome of the ring I ordered, the staff was insanely helpful and courteous through the entire process. Would absolutely recommend to anyone looking for a custom ring.”

Helpful Report

Posted 1 year ago

“We managed to get ourselves a beautiful piece at a better cost and with the assistance of an amazing staff. Everyone involved made sure that our project was exactly how we envisioned it and responded to any questions or concerns in a reasonable timeframe. Not to mention the fact that we ordered it during a busy season and CustomMade still delivered the piece to us as fast as they could. 100/10 would buy from again!”

Helpful Report

Posted 1 year ago

“Everything about this experience was wonderful. Each stage had someone responsive and every detail was explained! Thank you so much!”

Helpful Report

Posted 1 year ago

“Everybody I spoke to was really polite and helpful and took everything I had asked into consideration I am extremely happy with my purchase would definitely recommend”

Helpful Report

Posted 1 year ago

“I cannot begin to explain how impressed I am with CustomMade. From start to finish the process was extremely easy, smooth, too good to believe, but they are phenomenal! I’m writing this review 2 hours after my proposal, the ring is beautiful, the staff are extremely knowledgable and helpful. Every single person I spoke with treated me like royalty, they pulled out all the stops. I would recommended them highly to anyone! THANKS SO MUCH AGAIN! You made our always and forever amazing!”

Helpful Report

Posted 1 year ago

“Great people to work with. I absolutely loved being a part of the whole process. Definitely would recommend if your looking to create a unique ring. Plus it's still good price for being custom made!!”

Helpful Report

Posted 1 year ago

“All of the individuals that collaborated with me to create the perfect ring for my partner were incredible. The whole team took the time to listen to my needs and create something so stunning. I couldn’t have asked for a more amazing experience with CustomMade. I would recommend them ten times over to anyone who wants to create the perfect ring for their special someone!!”

Helpful Report

Posted 1 year ago

“My experience with CustomMade was great. Really easy to work with through all stages of the processes. A seemless process being passed through each stage and different members of staff.”

Helpful Report

Posted 1 year ago

“I had a great experience working with Custom Made team to create a signet ring for my husband for his birthday. The team was detailed, communicative and the design turned out great. We were very happy with all aspects.”

Helpful Report

Posted 1 year ago

“Working with CustomMade was a wonderful experience from start to finish. The communication was incredible and the care they put in to executing your designs can’t be beat. I felt so taken care of throughout the entire process in designing my husband’s wedding band. They will always be a part of our story. You do not need to look any further for the best custom jewelers because they are it!”

CustomMade.com 5 star review on 7th February 2024

Helpful Report

Posted 1 year ago

“Experience was great and the ring came out better than anticipated!”

Helpful Report

Posted 1 year ago

CustomMade.com is rated 5.0 based on 4,042 reviews