CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,923 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,923 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 28th July 2025

1676

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I cannot begin to describe how fantastic this company is. The entire process I was kept informed provided visuals and any updates as necessary. The ring is detailed and have exquisite design. The absolute perfect gift for Christmas as well as a new family heirloom.”

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Posted 1 year ago

“The ring is gorgeous and even more beautiful than what I could have hoped. There was an issue with delivery, UPS delivered at the wrong address, but the team tracked it down and had it shipped to me right away. I will update once I propose in about 20 days.”

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Posted 1 year ago

“Amazing! They walked me through the whole process for my husband's ring, it's one of a kind and really well made. He loves it. The design process is really thorough and then it gets delivered right to your house, you don't have to go to a jewelry store or anything. It was also nice knowing that if anything went wrong it would be fixed since they are so responsive throughout the whole process. Will def be ordering from here again.”

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Posted 1 year ago

“CustomMade was great! I had been looking at engagement rings for a couple of weeks and had lots of ideas on what I wanted, but couldn't find the perfect ring. CustomMade made it super easy. I was able to provide ideas from my Pinterest and a description of what I wanted, and they did all the rest. The final price was under budget and they kept my updated each step of the way. We received the ring and it is perfect!”

CustomMade.com 5 star review on 22nd December 2023

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Posted 1 year ago

“Fist of all, I was expecting one or two people to work on this project, not a whole team of people. Each is specialized in their field be it design, metallurgy, or gemology. They have knowledgeable and friendly staff that are ready to assist with any modifications. I purchased an engagement ring and wedding band. They took minor ideas and a sketch and turned it into exactly what I wanted.”

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Posted 1 year ago

“Love my peace of jewelry! Very good quality, great communication.”

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Posted 1 year ago

“Custom made create the ring I envisioned perfectly. I didn’t know much about ring so they walked me through the process. I can’t thank them enough.”

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Posted 1 year ago

“I loved how my fiances ring came out and everyone was very prompt in anwsering any questions i had along the way!”

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Posted 1 year ago

“The entire experience with CustomMade made getting the perfect ring a wonderful and easy process. They patiently worked with me through the initial concepts, to the design, to the final product, to create a perfectly unique ring that my fiance adores. I cannot thank the team enough for the great work that they did.”

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Posted 1 year ago

“My experience was a good one. The correspondence was always friendly, efficient, and professional. The project went very smoothly and was completed promptly.”

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Posted 1 year ago

“We Love Custom Made!”

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Posted 1 year ago

“Wonderful staff, very polite, straightforward and competent with their work. Very helpful in designing our dream into reality. Prompt and quick service with very fast delivery. Absolutely perplexed by the character and detail put into the final piece, I couldn't be happier with the outcome! Will definitely be recommending to all friends and family.”

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Posted 1 year ago

“My experience with CustomMade was good, I was a little skeptical at first, but everything worked out how I wanted it too, and I love how the ring turned out.”

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Posted 1 year ago

“I love the step by step process and the updates. I appreciate the help of everyone.”

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Posted 1 year ago

“Highly recommend this company. The design team was fantastic in helping me put on paper the idea that I had in my head. Every department on the customer service side is incredibly responsive (always same day response even on weekends). Stated deadlines were met and if a deadline was not going to be met, they communicated that early and clearly.”

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Posted 1 year ago

“They were really great honestly, I gave them such a complex design and they really got it together and helped me out! The pricing wasn’t bad and they were kind enough to hold the ring to finish the payment. There was no rushing at all! It really want something special and unique then this is the place to go”

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Posted 1 year ago

“Over all it was a great experience, I really felt that I was involved in the process instead of just being hopeful of the outcome. The people were nice and really understanding of my wants. In the end they created something that my wife and I really love.”

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Posted 1 year ago

“Amazing customer service! Worked well with me the whole process making sure I was happy with the design. Once I recieved it I and my partner were very happy with it.”

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Posted 1 year ago

“This is my 6th piece of jewelry I have had commissioned with customMade. I could not recommend them enough. They make the design process so easy and its exciting to see your project come to life. Build time is only a couple of weeks once the design process is complete. I will be using them again for sure.”

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Posted 1 year ago

“I am very particular and can be difficult to deal with due to how precise I am. Outstanding customer service and the ring is gorgeous. If I could change anything it would be to offer steel and/or resin copy rings to purchases for those of us who don't want to wear our precious metal jewelry to dangerous locations, but still want the memories these rings provide to us.”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,923 reviews