CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,923 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,923 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 28th July 2025

1676

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“While process went pretty smooth and the one hang up we had was immediately corrected (and was actually just a result of the package being sent out too quickly). Everyone loves the ring and my dad is an extremely happy camper. Thanks CustomMade!”

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Posted 1 year ago

“At first I was thrown off by the price worried that maybe it wouldn't turn out quite right. I was very disproven on this as they made sure my necklace was absolutely perfect to how I wanted it and if there were any issues or I didn't like something about just to simply tell them and we'd work together to create my perfect necklace. The price is high but is very well worth it and I couldn't be happier with the final result, if you're looking for good quality and service then Custom Made will absolutely fulfill that.”

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Posted 1 year ago

“I enjoyed every moment every process. It was really easy to understand and the people were amazing! I felt like I was in control the whole time ensuring that my ideal ring came out perfect. Thanks to CustomMade, it came out beautiful!”

CustomMade.com 5 star review on 17th December 2023

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Posted 1 year ago

“We designed a family signet ring. Everyone loves it. Since then, we have lost a few of them and it has been easy to replace. Not the cheapest piece of jewelry but worth every penny! I strongly recommend Custom Made”

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Posted 1 year ago

“I was skeptical at first, whoever heard of getting an engagement ring online? They were amazing, I was informed and updated often, nothing happened without my approval or knowledge beforehand. The ring I got is absolutely beautiful and exactly as imagined, I will definitely be using them again for any jewelry I'd like made.”

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Posted 1 year ago

“I can't say enough about my experience with Custom Made! The customer service is out of this world! When I submitted the design I wanted, the rendering needed a few tweaks from my perspective. But not a problem they said. I have my two cents on what I was wanting tweaked, and they implemented my ideas. The final product, which was a mirrored image of my family's coat of arms, turned out to be absolutely stunning! I would definitely recommend Custom Made for anyone looking to have that special piece created that you can cherish and pass down through your children and their children!”

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Posted 1 year ago

“I have a metal allergy and the only thing I can wear is platinum. When I started looking at college class rings, they were very limited and generic, and I wanted something that would be completely unique. Custom Made was amazing to work with from the beginning! Each person I talked to was so polite and kind and walked me through each step from the beginning, with me giving them a vague idea of what I wanted for the finished product of a unique class ring with a Lord of the Rings design! I will order from them in the future and tell everyone I can about the amazing ring they created for me! Thank you Custom Made for creating something so beautiful for me!”

CustomMade.com 5 star review on 15th December 2023

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Posted 1 year ago

“Very professional. Excellent communication. Product expertly crafted.”

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Posted 1 year ago

“This company has impressed me in more ways than one throughout my entire experience so far. The frequent and clear communication on every step of the process is very appreciated. Every question I’ve ever had about any detail of the process was clearly explained, and without delay. I never felt at any point that I didn’t clearly understand all aspects of the project.”

CustomMade.com 5 star review on 12th December 2023

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Posted 1 year ago

“This company does a fantastic job of executing designed jewelry, and their guidance along the way is professional and informed. Highly recommend for any occasion.”

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Posted 1 year ago

“I cannot believe how easy the process was to bring my fiance's ring to life. I presented my idea of an ideal engagement ring to the team. I had a very unusual design in mind and I was becoming discouraged at the fact that very few companies are willing to go the extra distance to help create an actual treasure. CustomMade.com DID! From the beginning, I was included in every step of the process and my ideas, as unusual as they were, were created in a stunning piece of art that will forever show how much I love the woman that chose me to share life with. I cannot give high enough praise to the team! I HIGHLY RECOMMMEND CUSTOMMADE.COM FOR EVERYTHING JEWELRY!!”

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Posted 1 year ago

“To say the least, I was privileged to work with CustomMade and all the team members who joined along the way in bringing my ring alive. CustomMade is not only a jewelry shop where orders are made and delivered, it is more than craftsmanship or professionalism, CustomMade brings stories alive by producing timeless pieces. Thank you for your patience, your support and especially for co-hosting the story that I wanted to tell through the ring that we have created. Mazen Mamish”

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Posted 1 year ago

“Each Step of the process was easy and well explained by the team. They took my initial idea and created a dream ring! We could not be happier with each step right up to the delivery box.”

CustomMade.com 5 star review on 11th December 2023

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Posted 1 year ago

“I had a great time throughout the design process. The ring turned out exactly how I wanted it to be. I’m excited to propose to my girlfriend and give her the ring. I know she will love this when it’s on her finger.”

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Posted 1 year ago

“Great experience from design through delivery.”

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Posted 1 year ago

“Customade was able to guide me through this process smoothly. For someone who has limited knowledge of ring/stone styles they helped me create the perfect ring.”

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Posted 1 year ago

“Easily the best place to get custom rings. In my experience.”

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Posted 1 year ago

“The CustomMade team did a fantastic job on a truly one of a kind matching Engagement Ring & Wedding Band pair. Their team is responsive and professional and we would recommend them highly to anyone who is looking to capture their story in a unique way.”

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Posted 1 year ago

“I'm absolutely blown away. My ring came out better than I imagined it would. The attention to detail is impeccable, and gave me exactly what I wanted. Highly recommend!”

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Posted 1 year ago

“Looks great, very helpful.”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,923 reviews