CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,924 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,924 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 29th July 2025

Christopher Mester

CustomMade.com 5 star review on 28th July 2025

Josh Ballesteros

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

CustomMade.com 5 star review on 27th June 2025

Dan Andrews

1680

Anonymous

Anonymous // 01/01/2019

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“Wonderful company, support, and products. Would highly recommend, and would return for more next time I need another piece of custom jewelry!”

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Posted 1 year ago

“Great customer experience throughout the process and delivered exactly what I envisioned.”

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Posted 1 year ago

“Great to work with, very helpful”

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Posted 1 year ago

“Very easy to deal with, prompt responses, incredibly accommodating to customer needs, made the whole process so much easier and stress free”

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Posted 1 year ago

“They were amazing. They answered all my questions and always got back to me in a timely manner. And if it was a week since I last heard they would explain what was going on and give me a time when the next step would be done. 10/10 would recommend.”

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Posted 1 year ago

“My overall experience with custom made.com was absolutely amazing! I was a little apprehensive about initiating the process because I’ve seen some projects with other online providers come out with not-so-favorable results and limited to no options for rectification or recourse. When I responded to Aleni, the consultant’s email, she was very charming, reassuring, and responsive! She got my ideas and gave me options on the approaches, working around the fact that I didn’t focus on budget up front. That put me at ease, as the focus wasn’t on the monetary part until I was ready. The sketch artist, Davit, was great and magnificently made the changes based on my feedback until we got exactly what I was envisioning! The 3D renderings gave me a little bit of pause because they looked a little more chunky than what I had in mind, but we forged ahead as they softened the edges as I requested. Karen was the lead on that part of the process, and was amazing to interact with! The gemologist, Chun, was incredible in giving me what I felt were the best options to choose from. My final selection was what I wanted and well within the range I was comfortable spending! When it went to casting and finalization, I was anticipating it to be ready a little quicker than it was, but Matt was wonderful about keeping me abreast of the status. I was happy it wasn’t rushed because the pics of it when it was ready were absolutely stunning!! Receiving the ring was just perfect! I am really astounded and excited with it! I can’t wait to propose and see her reaction! HUGE thanks to the whole team for such an important project! Top notch from start to finish!! Sincerely, Michael”

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Posted 1 year ago

“The staff was prompt, respectful, and always kept me in the loop about the progress of my ring. 10/10 would recommend.”

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Posted 1 year ago

“I wasn't sure if designing a ring entirely online was going to work, but it did! The process and stages were very clear and the different team leaders I worked with were very easy to work with, respectful, patient, and knowledgeable and I never felt like I lacked support. I had my own design in mind and they helped me hammer it down to a final beautiful ring that my fiancee absolutely loves.”

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Posted 1 year ago

“Every person I talked to through each stage was professional, very nice, and extremely motivated. The finished product is beautiful and I’m excited for my girlfriend to see it soon. I would trust custom made to make any item of jewelry!”

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Posted 1 year ago

“Great result for a custom signet ring. Very easy to work with and great customer service.”

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Posted 1 year ago

“My experience was amazing from start to finish! I had come to the Custom Made because I had an idea of an engagement ring (my girlfriend had her own specifications I’d taken notes of as well). I sent them all the details of what I wanted and they got right to work, designing it. During the process, they explained each step in detail, anticipated most of my questions, and had visual aids already prepped to make sure I was never confused about what was happening. The customer service was so on point and even when I thought I was nitpicking too much, they were still kind and willing to make every alteration to the 3D model of the ring so it could turn out exactly like I wanted. It came out even better than I could’ve ever imagined and I was able to expedite it once I realized I had a proposal date. They’re at the top of my list for complimentary wedding bands and thanks to their help, I can’t wait to propose.”

CustomMade.com 5 star review on 26th November 2023

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Posted 1 year ago

“The team at custom made did an absolutely fantastic job with the ring- smooth sailing all the way from initial design through finished product. My (now) fiancé was absolutely thrilled with the uniqueness of the ring. Lovely quality with great attention to the fit and finish. I couldn’t be more happy.”

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Posted 1 year ago

“Absolutely amazing customer service and quality. the ring is perfect in every way and has all the ideas i shared. The delivery packaging is also perfect really higlights the importance of the ring and life moment! And also the amazing delivey time being an over seas customer. I will definetly be using custom made again in the near futute for our wedding bands. Thankyou so much custom made and all the team for such a unique and personalised experience.”

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Posted 1 year ago

“I’ve had 2 custom pieces made. Both turned out very nicely and everyone I communicated with during the process was very professional and helpful.”

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Posted 1 year ago

“amazing customer service. answered every question i had the whole process of buying a ring. kept me informed the entire time. great company that takes pride in what they do.”

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Posted 1 year ago

“Great relaxed design process, didn't feel rushed. Photos could not do the ring justice, but a beautiful piece.”

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Posted 1 year ago

“Overall Great Experience”

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Posted 1 year ago

“I was super hesitant about using an online vendor for something as important as an engagement ring, but I was not at all disappointed. The team helped me along every step of the way and designed an absolutely fantastic one-of-a-kind ring for my now-fiancée. Sizing was perfect too. I definitely recommend them :)”

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Posted 1 year ago

“Great Customer Service. very helpful and end product turned out beautifully”

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Posted 1 year ago

“The process was fun and engaging throughout, helped make the perfect ring to match my fiance.”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,924 reviews