CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,147 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

Jules Haick

CustomMade.com 5 star review on 19th October 2025

Marney Elliott

Gift Bakumbi

1724

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“All of the individuals that collaborated with me to create the perfect ring for my partner were incredible. The whole team took the time to listen to my needs and create something so stunning. I couldn’t have asked for a more amazing experience with CustomMade. I would recommend them ten times over to anyone who wants to create the perfect ring for their special someone!!”

Helpful Report

Posted 1 year ago

“My experience with CustomMade was great. Really easy to work with through all stages of the processes. A seemless process being passed through each stage and different members of staff.”

Helpful Report

Posted 1 year ago

“I had a great experience working with Custom Made team to create a signet ring for my husband for his birthday. The team was detailed, communicative and the design turned out great. We were very happy with all aspects.”

Helpful Report

Posted 1 year ago

“Working with CustomMade was a wonderful experience from start to finish. The communication was incredible and the care they put in to executing your designs can’t be beat. I felt so taken care of throughout the entire process in designing my husband’s wedding band. They will always be a part of our story. You do not need to look any further for the best custom jewelers because they are it!”

CustomMade.com 5 star review on 7th February 2024

Helpful Report

Posted 1 year ago

“Experience was great and the ring came out better than anticipated!”

Helpful Report

Posted 1 year ago

“I must say, the experience was nothing short of exceptional. From start to finish, their team demonstrated a remarkable level of professionalism and expertise.What stood out the most was the personalized approach they offered. It was evident that they genuinely cared about delivering a product that not only met but exceeded my expectations.”

Helpful Report

Posted 1 year ago

“I was looking to get a custom piece done by our local jeweler, but he was unable to do it at the time so I went online and found Custom Made. I must admit I was hesitant about doing this cold for all sorts of reasons; all of which proved to be totally unfounded. From start to finish CustomMade kept me informed and aware of the progress with regular emails with photos as appropriate. Yes it does take a while to get something done to suit your individual needs, but Custom made did in a lot less time than I thought it would. My one mistake- my wife was borrowing my phone to look at some of our recent photographs and there was her CustomMade jewelery right in front of her. So much for a surprise Valentine's Day gift. But she loved it and it made it even more unique to explain it all to her. Would I recommend CustomMade- Yes, without a doubt.”

Helpful Report

Posted 1 year ago

“Everyone was amazing to work with and my vision was captured. Thank you so much for everything!”

Helpful Report

Posted 1 year ago

“The team at CustomMade did a wonderful job with the ring I requested! They hepled me to nail down a unique piece after seeing some inspiration that I liked. The process was very simple with easy to understand steps and personal emails all along the way. The piece that I received was flawless and exactly what I was looking for!”

Helpful Report

Posted 1 year ago

“I love the fact that the whole process was smooth, made easy, and with high attention to detail. I was informed about every stage of the process and I received support even after my project was finished. Recommend!”

Helpful Report

Posted 1 year ago

“Very helpful, walk you through what they're working on at the moment and let you know how things are going pretty regularly.”

Helpful Report

Posted 1 year ago

“This was a super easy and best experience I have never made a custom ring before and they were sure to keep me updated every step of the way I'm so grateful for this company to make a ring I have always wanted and they did a perfect job”

Helpful Report

Posted 1 year ago

“I recently graduated with my undergraduate degree and wanted a class ring to celebrate my achievements. I was not too fond of the cookie-cutter designs my school offered so a family member showed me CustomMade and I decided to reach out. From the start the team that I had was great, they made sure I was updated every step of the way and that I was 100% satisfied before they moved on. During the design phase, I was able to tell my designer what I was looking for, and working from a very broad idea was able to narrow it down to the perfect custom design. When my ring finally arrived I was thrilled and loved it. It was exactly what I envisioned I can't stop showing it off to my friends and family.”

Helpful Report

Posted 1 year ago

“Working with CustomMade was incredible! The team was able to come up with a few designs based on a few reference photos that I had sent in. They were super helpful and friendly throughout the entire process, and the end product is absolutely gorgeous! And all for a great price! I'd 100% recommend these guys to anyone who wants a one of a kind ring that's high quality, and reasonably priced.”

Helpful Report

Posted 1 year ago

“It was truly wonderful and exciting experience.”

CustomMade.com 5 star review on 4th February 2024

Helpful Report

Posted 1 year ago

“I was so skeptical of what I was going to get or if it was a scam because there’s so many things out there nowadays you just don’t know what you’re getting yourself into but custom made actually took my logo and made me a necklace that I wear every day Thanks to the designers and the people who manufacture it .. Thanks again”

Helpful Report

Posted 1 year ago

“My experience with custom made was absolutely amazing! They have great customer service and super easy to work with! The ring we designed was absolutely awesome! I highly recommend Custom Made.”

Helpful Report

Posted 1 year ago

“The entire staff at Custom Made was super professional and very helpful! They also respond in a very timely manner and also provide a very in depth overview of the process of creating your custom piece! Highly recommended them!”

Helpful Report

Posted 1 year ago

“Custom made made my dream ring come to life! I will always be a customer of Custom Made. The process was super easy and they communicated with me very well and often!”

Helpful Report

Posted 1 year ago

“The service and attention I recieved were excellent. I submitted a rather difficult and detailed design for the face of my signet ring and the Custom Made team didn't hesitate. They walked me through the entire process, and even owned up to a casting error which I never would have known about had they not chosen to share it. Transparency and honesty throughout the process. It took a couple of months to recieve the finished product and I'm very happy with the results.”

CustomMade.com 5 star review on 3rd February 2024

Helpful Report

Posted 1 year ago

CustomMade.com is rated 5.0 based on 4,147 reviews