CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,147 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

Jules Haick

CustomMade.com 5 star review on 19th October 2025

Marney Elliott

Gift Bakumbi

1724

Anonymous

Anonymous // 01/01/2019

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“Awful! Terrible and expensive”

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Posted 1 year ago

“The whole process is very simple and efficient, it took us about 1 month the get the ring done. The team service and communication is impeccable. They ensure everything is perfect and able to shipped it to me in Singapore fast and safely. Overall i really thankful for helping me create the perfect ring ! :)”

CustomMade.com 5 star review on 3rd February 2024

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Posted 1 year ago

“Custom Made is the perfect jewelry shop! Their professionalism, skill, craftsmanship, timeliness, and customer service is of the highest quality. They work with the customer to achieve all desired needs, not matter how complicated or simplistic. From drawing up an initial design, to showing how and when they craft the ring and gem itself, Custom Made keeps you informed and cares that you as the customer knows what is going on. Money well spent is truly an understatement. They earned a customer for life and I will recommend them to any person desiring custom jewelry for their loved ones.”

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Posted 1 year ago

“From beginning to end, the experience was fantastic! I cannot believe how well they got our vision, and the end product was amazing!”

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Posted 1 year ago

“I am beyond thrilled by my experience with CustomMade. The ring I had made for my fiance came out beautifully, and it was done at a very reasonable price. Being able to have such a personal piece that is also extremely high quality is just amazing. But even more than that, the care and consideration I received from everyone I had contact with during the process was phenomenal. They were all kind and quick to respond. I highly recommend CustomMade to anyone who is looking for an exceptional and personal piece of jewelry.”

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Posted 1 year ago

“Incredible experience. The entire process was super smooth with all representatives and the end product was literal perfection. They where extremely receptive to my initial and only revision of the design and executed it flawlessly. The person who received the gift is absolutely pleased and hasn't taken it off since. Definitely recommend and I'll be back if I need any other custom jewelry. 12/10”

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Posted 1 year ago

“Everyone was excellent and extremely helpful all the way through. Good experience overall”

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Posted 1 year ago

“Custom Made is my only choice for jewelry!! Especially for one of a kind pieces! They're team is effortless to work with,and the quality of the work is phenomenal!!! I've had 3 rings made for my wife, and she loves to see that jewelry come in! If you're going anywhere else, you're wasting your time and money”

CustomMade.com 5 star review on 2nd February 2024

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Posted 1 year ago

“CustomMade is a great company. They made the entire process so easy. They respond quickly to every question you have along the way.”

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Posted 1 year ago

“My wife and I were looking for a unique design for our son's College Graduation Ring, and CustomMade far exceeded our expectations. We couldn't be happier with the design and product outcome; we will definitely be ordering more custom projects in the future.”

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Posted 1 year ago

“Amazing customer service and design team that made my vision come to life!”

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Posted 1 year ago

“I had a good experience with CustomMade. They created the perfect ring for our engagement. The process was pretty streamlined, everyone I communicated with was quick to get back to me, I was provided with additional material options and designs and am very happy with what we arrived at. Shipping was quick, but there was an issue with the delivery (that's a UPS issue though, not a CustomMade one).”

CustomMade.com 5 star review on 31st January 2024

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Posted 1 year ago

“Every step of this process was seamless and wonderful! They were so accommodating and very clear about every step! In the end my fiancée got a ring that will be passed down to our kids!”

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Posted 1 year ago

“*** DON'T BE PUT OFF IF YOU'RE FROM A COUNTRY OTHER THAN THE USA *** I came across these guys almost by accident and decided to give them a go designing an engagement ring for my partner. I was a little apprehensive being from Australia and this company being based in the US, but I couldn't have asked for a better experience. Rather than an automated customisation setup like most jewellers I found had, these guys will talk back and forth with you to help customise your concept from a sketch all the way through 3D design to the final product, and I have to say the end result was even better than what I'd dreamt up. 11/10, highly recommend, fantastic value for money, great communication, and it was shipped to me on the day they'd promised it to me by despite me having multiple alterations and then quality control picking up a minor issue which they advised of and resolved. THANK YOU!”

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Posted 1 year ago

“Custom Made was the first company I found and they helped me every step of the way. My piece turned out perfect.”

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Posted 1 year ago

“CustomMade did a wonderful job creating my piece. It is even more beautiful in person than in the photos they sent before shipping. I could not be more happy with the finished product. My husband was so excited when it came he had to show me. It’s beyond perfect. I wanted a nature inspired piece complete with vines and leaves. They delivered! The mixed metal design is beautiful. I get so many compliments on it and I’ve only had it two weeks.”

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Posted 1 year ago

“This was an awesome experience! They were so helpful every step of the way! Very pleased with the customer service!”

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Posted 1 year ago

“Custommade was recommended to me from a friend of my fiancé. Through every step of the process, all the employees were amazing!! From the beautiful designs they presented me, the excellent and reliable communication, the efficiency of making the ring, and throughout the whole delivery process, they were nothing but extremely helpful and accommodative. I fully intend on recommending custommade to all my soon-to-be-engaged friends. And now I have a fiancé who adores her ring and numerous friends telling her how beautiful it is!!”

CustomMade.com 5 star review on 29th January 2024

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Posted 1 year ago

“Fantastic customer service and an even better product. It was wonderful working with them and the clear and consistent communication really did make the processs smooth and easy. The designs were all fantastic and everything that was asked for was worked out and implimented wonderfully. The ring came out beautifully and me and my partner could not be more happy with it. Will certainly work with them again for the next ring that I need.”

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Posted 1 year ago

“The team were in constant contact the whole way through the process. They kept me up to date and immediately made changes I requested. Payment was easy and secure, even from Australia. The piece arrives quickly and is stunning, exactly as I wanted.”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 4,147 reviews