CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,147 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

Jules Haick

CustomMade.com 5 star review on 19th October 2025

Marney Elliott

Gift Bakumbi

1724

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I stumbled upon CustomMade on Google by accident while searching for custom made jewellery. The process was, honestly, a pleasure. The people working there are extremely professional and helpful, especially for someone with no prior knowledge as myself, as they guided, offered details and offered professional opinions and advice when I asked them. That being said, I always felt I was talking with a close-by, enthusiast person, not a rushed employee. The delivery was swift, especially with me living in Europe, and they were very fast with any extra help they could offer to get through customs with no issues. I am delighted with the result and have been wearing it since it arrived. You can safely employ their services.”

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Posted 1 year ago

“Amazing work and people everyone very kind. Also a lot of care put into the piece just amazing will be coming back in future”

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Posted 1 year ago

“My experience with CustomMade was a great one. The process of designing and purchasing my engagement ring was smooth and detailed. The staff involved with me were very enthusiastic and educated me on each step of the process and made sure I had all the information I needed and was 100% happy before making any decisions. There is a lot more that goes into creating an engagement ring than I realised and their team provided ample concept art and 3D designs of the ring so I knew exactly what it would look like with every change I made. I am from NZ and usually ordering from the US takes weeks to months but the ring arrived within a week of shipping and arrived in a beautiful display box. The ring itself was even more beautiful than the scanned models and photos. I am very satisfied with the CustomMade team and would recommend them for anyone wanting to custom build an engagement ring especially if you don't know anything about rings as I did at the start of my journey.”

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Posted 1 year ago

“The ring they made was beautiful! Better than the picture. The staff were so patient with us and made exactly what we wanted. Thank you!!”

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Posted 1 year ago

“Amazing experience, staff was helpful, knowledgeable and friendly.”

CustomMade.com 5 star review on 11th January 2024

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Posted 1 year ago

“This is the 2nd project I have done with Custommade. They are very personable and always get back to you at the time that they say they will. The product is quality and they even help with suggestions that you may not think about. I had them build my wife's engagement ring 3 years ago and just had them put together an accent ring for Christmas this year. Don't waste your time with the box stores in town, have them build you something custom for the same price as box stores and get something truly custom, I will be using them again in the future and wouldn't use any other jeweler”

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Posted 1 year ago

“After working with Custom Made to create my engagement ring, my fiance wanted to design her wedding band together. She loved the process as much as I did with her first ring. They took elements and themes from the engagement ring to make a wedding band that looks great together and alone.”

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Posted 1 year ago

“Thanks for the beautiful ring set. It was a pleasure working with you and creating an unique design.”

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Posted 1 year ago

“The team at Custom Made is amazing, they are so quick to respond and willing to work with you to make the design exactly how you want. I've used them now for both my fiance's engagement ring and our wedding bands and both times the experiences were perfect. Can't recommend more.”

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Posted 1 year ago

“I needed to design and produce an engagement ring within budget with no specific time limit. The ring had a complex shape that could only be made custom. The design was done relatively quickly and all of my corrections were taken into account. The information regarding design, manufacturing, delivery and service was presented clearly and promptly. I was also pleased to get it before Boxing Day as it was the perfect occasion. Thanks to everyone who made it possible. Also, the proposal survival kit is a fun inclusion. There is nothing I am dissatisfied with regarding this project.”

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Posted 1 year ago

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Posted 1 year ago

“I recieved a lot of help from the people at Custom made. I could not have asked for a more patient and helpful team of people. They were also very creative in helping come up with the design for the ring. I will certainly be returning to get jewelry in the future.”

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Posted 1 year ago

“Amazing company!! They were with me every step of the way and were so kind when I wanted to make adjustments after the piece was finished. The ring is even MORE beautiful than the 3D rendering… which is saying something!! Go to these guys if you need a very special, custom piece! I will coming to them for all future projects!”

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Posted 1 year ago

“I had a signet ring made for my daughter. They are very attentive to ensure the details are correct. Outstanding customer service all along the way.”

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Posted 1 year ago

“Really easy to work with. I’m from AUS and they were always back to be within 24hrs. I gave them two photos and their team was able to design the perfect ring.”

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Posted 1 year ago

“My experience with CustomMade was fantastic from beginning to end. I reached out to them with my idea and they professionally and patiently guided me through the entire process from start to finish. They took my idea and created a one of a kind piece for me. No detail was too small. I would highly recommend working with this team for your personalized creation.”

CustomMade.com 5 star review on 7th January 2024

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Posted 1 year ago

“This whole team is incredible everyone that helped me along the way was fantastic and did a great job to make the process easy. Everyone was so nice, understanding and patine with the whole process of trying to get me a perfect ring! It was beyond my expectations but they most definitely knocked it out of the park. Thank you again for everything! I loved it!”

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Posted 1 year ago

“Very nice and Communicative and overall great”

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Posted 1 year ago

“Overall it was a great experience. Everybody was very helpful and informative. The ring came out looking beautiful.”

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Posted 1 year ago

“The custom ring turned out great!”

CustomMade.com 5 star review on 5th January 2024

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 4,147 reviews