CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,931 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,931 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 30th July 2025

Surjit Arnone

CustomMade.com 5 star review on 29th July 2025

Christopher Mester

CustomMade.com 5 star review on 28th July 2025

Josh Ballesteros

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

1681

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“At first I was skeptical of having an engagement ring custom made online but I’m happy to say I was quickly impressed and reassured by this company’s reputation. Along with their very kind and professional demeanor they also have exceptional artists, jewelers, and craftsmen. I never once felt left out of the process and was able to ask for modifications without any pushback or protest. It was a breath of fresh air and I’m beyond elated with how the engagement ring turned out.”

CustomMade.com 5 star review on 2nd November 2023

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Posted 1 year ago

“From the moment I started the design process everyone I was in contact with at custom made was very thorough and patient with my ring and the design. They always reached back out when they said they would and my ring my was delivered on time. I could not recommend this company anymore than I do.”

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Posted 1 year ago

“At the beginning of this journey, I set out to make a promise ring for someone I cared deeply for. It turned into a pair of promise rings, one for me as well, so that I would always remember my promise. I had the rings inscribed with the date of our baptism, which was a big step toward change in both of our lives. My design for the rings was, in my opinion, a little complicated, utilizing two different metal colors. The team at Custom Made was wonderful at making the process smooth and communicative, and they beautifully brought my ideas for the rings to life. It turned out better than I had imagined, and I’m so thankful! Because of their wonderful work, we decided to have the rings be our engagement rings. I couldn’t be happier that I chose Custom Made for this important and meaningful project. They are the best!”

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Posted 1 year ago

“I’m pleased with the outcome of the project for my engagement ring and then the finished product of my wedding band being designed and fused to my engagement ring. It had to be tweaked a couple of times to get what I wanted, but your team was patient with me and did what I requested. I would recommend CustomMade to anyone who wants to purchase and/or design their jewelry online.”

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Posted 1 year ago

“CustomMade was great to work with, they stayed in great communication the whole time and answered all the questions I had along the way. Definitely would recommend them to anyone looking for a special piece that can't be found anywhere.”

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Posted 1 year ago

“Amazing, helpful and super fast.Whole team dedication is just admirable,thank you for making dreams come true!”

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Posted 1 year ago

“The experience was amazing. They took my thoughts and ideas and turned them into reality. The process was seamless and their patience with me to make sure it was perfect was such a breath of fresh air. A beautiful piece that will be the most amazing story to tell when we get married.”

CustomMade.com 5 star review on 31st October 2023

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Posted 1 year ago

“From the beginning to end of the process it was PERFECTION! I strongly recommend this company for custom made pieces.”

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Posted 1 year ago

“The piece was exactly what I wanted and the person loved it.”

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Posted 1 year ago

“Everyone I worked with while creating my ring was incredibly polite and helpful. The design ideas were beautifully done and it felt incredibly personal to customise each part of the bridal set we designed. The response times were also very reasonable and their communication was very transparent throughout the process.”

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Posted 1 year ago

“This piece was amazing, the reached all expectations!! I'm definitely coming back for future purchases.”

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Posted 1 year ago

“Ordered custom family crest signet for my wife turned out amazing great team and amazing product”

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Posted 1 year ago

“CustomMade is the first online service company that has made me feel comfortable and secure in the process if my purchase. They are an extremely reliable, punctual, and communicative company with a dedicated and hard working team that will help you accomplish your goal and vision. My wedding was amazing and my wife was very happy with the results of their hard work and dedication. I can't thank them enough. Thanks again to the CustomMade team for a remarkable piece and lasting memory. Cheers.”

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Posted 1 year ago

“I had the most amazing experience working on my husband's 40th birthday gift with CustomMade. The quality of the final product was more than I anticipated. Additionally, the care and flexibility throughout the design process were the best you could hope for in creating something custom. We went through as many rounds of revisions and updates as needed until I was 100% satisfied with the design. I highly recommend CustomMade and will definitely be utilizing their services for future projects.”

CustomMade.com 5 star review on 28th October 2023

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Posted 1 year ago

“The team I worked with was amazing and they did an extraordinary job. They helped me with every detail I wanted and made my image into realty. Can't wait to work with them in the future.”

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Posted 1 year ago

“I have personally had two different and unique ring and ring set made for the wife and I . The quality and craftsmanship put into them is by far the best you will recieve, and you cant beat the lifetime warranty ! They take the time and guide you through till you get excactly what you want from the project. I havebeen totally stunned by the quality and experience when dealing with the people through the different stages of making a custom ring. Love these people and someday will create something unique again .”

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Posted 1 year ago

“I wanted to get a custom heirloom style ring made and was fortunate to have found Custom Made. My first ring turned out exactly as I hoped. My family liked it so much that I purchased 7 more a few years later. Then my brother wanted one. Last was my Dad. Super high quality and unique detailed design process. Once I had the design locked in, it was easy to reorder and with high consistency and fast turnaround through multiple orders. I highly recommend CustomMade for your project!”

CustomMade.com 5 star review on 27th October 2023

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Posted 1 year ago

“I decided to use CustomMade after hearing about them from a friend. I could not be happier with my experience. Everyone I worked with was extremely helpful and responsive to my questions. I could not be happier with how my engagement ring turned out and would recommend them to anyone.”

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Posted 1 year ago

“Loved the ring fits perfect. Absolutely beautiful. Can’t wait to make something else. Great experience with this company.”

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Posted 1 year ago

“Great communication and, an awesome design team. We had 20th anniversary coming up and designed rings with dragons and gems. It was spot on. I will let the pictures speak for themselves. I highly recommend CustomMade for a special, heirloom, any quality personally designed jewelry.”

CustomMade.com 5 star review on 26th October 2023

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,931 reviews