CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,042 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,042 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1712

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The custom made staff were very helpful and accommodating in creating the perfect custom ring for my husband. They even used a gem not typically used in the style of ring made (opal, wedding band). The ring looks amazing and my husband loves it!”

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Posted 1 year ago

“Very professional and were able to put my vision to life exactly how i wanted”

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Posted 1 year ago

“CustomMade was great to work with. They took my input and helped to develop a beautiful ring. They kept me updated throughout the whole process and were very helpful.”

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Posted 1 year ago

“The process was smooth and when/if the time comes I require another ring I cannot recommend Custom Made enough. I made a huge mistake during the making process of the engagement ring and I'm glad I brought it up cause the group I was working with were quick and considerate to help fix it! 10000/10”

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Posted 1 year ago

“The whole process was informative and the communication between myself and the team was fantastic. I truly do not have any type of complaints and the final piece of the design was fantastic in my eyes. I would highly recommend Custom Made to anyone. Thank you again. V/r Jason”

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Posted 1 year ago

“My fiancee and I got both of our rings through CustomMade. They were INCREDIBLE! Our rings our so unique - I constantly get people asking to see it up close. The process was smooth and they made it easy to make changes if needed. I do wish they had payment plans instead of paying half up front, though. Otherwise, 5 star experience!”

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Posted 1 year ago

“Great experience. Very helpful with all steps. Fast responses and fast process.”

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Posted 1 year ago

“World Class customer service. Beautifully crafted and visually appealing to the eye. She's happy. If she's happy I am too. Well done, great service you offer.”

CustomMade.com 5 star review on 1st January 2024

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Posted 1 year ago

“Every member that helped me was super nice and were all very efficient in getting it done, even down to the little touches. They helped me out so much in making my future a better one!”

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Posted 1 year ago

“Thank you to everyone at Custom Made. I wasn't sure if my special request was doable but it exceeded expectations. Equally as impressive was the customer service. Round the clock updates and request for feedback was incredible. I will continue to be a customer and certainly recommend to anyone looking for custom designs. Have already had several people inquire.”

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Posted 1 year ago

“Each team member that I worked with was respectful and understanding of what I wanted in terms of timeline and ring design. They were very accomodating in letting me see results for different choices (color, style, etc...) and for any changes that I made to the ring design. They also stayed true to their projected finish and delivery date. The rings are beautiful and I could not be more happy!”

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Posted 1 year ago

“At first, I wasn’t not sure if I wanted to purchase an engagement ring on line, but after the prompt communication, professional manner and their amazing ideas, it snowballed into me trusting that I was in good hands. From the first sketch to dealing with a diamond expert, 3D modelings and my final product made this purchase an amazing experience. I would definitely recommend and tell a friend. I will definitely use them again for any custom made pieces.”

CustomMade.com 5 star review on 31st December 2023

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Posted 1 year ago

“Everything was perfect. A team of knowledgable experts creating dreams”

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Posted 1 year ago

“CustomMade was great to work with. We looked around for a Mother's Ring for my wife at nearby jewelers (big and small) but couldn't find what we were looking for. The process of exchanging ideas with the team at CustomMade was a pleasure and we were finally able to develop a design that was unique, elegant and at no extra cost!”

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Posted 1 year ago

“Everyone that I worked with was extremely helpful and I am very satisfied with my piece!”

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Posted 1 year ago

“The service was exceptionally helpful for me who knows very little to nothing about jewelry.”

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Posted 1 year ago

“From start to finish the process was very easy. I was blown away by some of the concept art. It was easy to get a general idea of what I had in mind for my now fiancé's perfect ring. They were able to adjust according to my budget and made it easy to add or change any aspect. The only issue I had was the center stone was chipped in the setting process, but it was taken care of without hesitation. Overall, I am very happy with the end result and I'm sure we will be back to use the services here.”

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Posted 1 year ago

“Everything was quick and easy”

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Posted 1 year ago

“The communication and willingness to adjust my piece with any request I had during the process was nothing short of outstanding. The ring was, in my fiancé’s words, absolutely perfect.”

CustomMade.com 5 star review on 29th December 2023

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Posted 1 year ago

“I have long dreaded shopping for an engagement ring, but with CustomMade, the process was as smooth and painless as I ever could have hoped! Each person I worked with was incredibly helpful and made crafting the perfect ring fun. I've already referred one friend who bought him from CustomMade, and I plan on referring many more.”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 4,042 reviews