CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,926 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,926 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 29th July 2025

Christopher Mester

CustomMade.com 5 star review on 28th July 2025

Josh Ballesteros

CustomMade.com 5 star review on 27th July 2025

Lucia Evans Morse

CustomMade.com 5 star review on 27th June 2025

Dan Andrews

1680

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great Customer Service. very helpful and end product turned out beautifully”

Helpful Report

Posted 1 year ago

“The process was fun and engaging throughout, helped make the perfect ring to match my fiance.”

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Posted 1 year ago

“CustomMade did a phenomenal job, start to finish, with my ring project, which was TRULY custom, start to finish. All those that I worked with were incredibly considerate, excited, and respectful of the (overtly!) Catholic wedding ring I had in mind for my future husband! They were fun and engaging to work with, and the finished product exceeds all expectations. I HIGHLY recommend CustomMade for any custom jewelry you might be dreaming of! For the work involved, the completely custom nature of the project, and the gorgeous finished ring, the price was an absolute steal. THANK YOU, CustomMade!”

CustomMade.com 5 star review on 21st November 2023

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Posted 1 year ago

“It's been a great experience from beginning to end. The communication is smooth and, most importantly, my ring is beautiful. I highly recommend CustomMade.”

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Posted 1 year ago

“Fantastic service, a really personal touch to getting something made for my wife on our wedding day. Was pleased with the service I received.”

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Posted 1 year ago

“We are very pleased with our experience; even with the little hiccup with a sizing issue. It was quickly rectified and the ring made it to me before our anniversary trip. The rings are breathtaking! Customer service was superior. Highly recommended!!”

Helpful Report

Posted 1 year ago

“CustomMade was a fantastic experience. Responses were quick and everything was streamline. I wasn’t entirely sure what I wanted coming into the experience but everyone I spoke with was supportive and helped walk me through everything until the perfect ring was made! I’ve already recommended it to my friends and some of them are even working on their own creations! I would submit a photo of my ring but I’ll be proposing soon with it and would hate to ruin the surprise!”

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Posted 1 year ago

“Excellent craftsmanship and service. I will use them again in future projects.”

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Posted 1 year ago

“My ring experience was amazing! The staff at Custom Made designed and built my ring quickly, efficiently, and the piece is perfect!”

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Posted 1 year ago

“I had a very, very positive experience working with Custommade on my fiancé's ring, and would absolutely recommend working with them to anyone ring shopping!”

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Posted 1 year ago

“I had a great experience. The staff was incredibly friendly and helpful and they helped me find a design that fit my ideas perfectl!”

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Posted 1 year ago

“This company will do everything possible to give you exactly what you want. They made the engagement ring for my fiance and our wedding bands, and they all turned out so much better than I ever could have imagined!”

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Posted 1 year ago

“The whole process was fantastic. The communication was clear and transparent, there was never any rush or pressure during the design phase no matter how many iterations and slight (or big!) changes I asked for. They only wanted to ensure they it was the ring that I wanted. Highly recommended and would definitely use again!”

Helpful Report

Posted 1 year ago

“I had nothing short of a completely positive and holistically satisfying experience with CustomMade. They make the process of acquiring custom made jewelry so effortless, smooth and enjoyable. I knew exactly what I wanted for my partner’s engagement ring and they delivered on every detail. I could also see how their service would be suitable for anyone who doesn’t t know where to start. The CustomMade team you work with are highly knowledgeable, supportive, professional, transparent and efficient. I could not be happier with my final piece which I cannot wait to present to my partner. I would absolutely encourage anyone interested in acquiring jewelry, custom made or not, try CustomMade for themselves. Again, very satisfying service that gives you much needed peace of mind and great value at a great price.”

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Posted 1 year ago

“Extremely easy process, the ring came even better than we imagined, wonderful people who worked with us and helped us out greatly.”

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Posted 1 year ago

“CustomMade made getting a ring extremely easy and stress free. The team over there were all extremely thoughtful,understanding, and extremely helpful with making exactly what I dreamed. I recommend everyone to make your ring unique yours custom at custommade! I couldn't be happier!”

Helpful Report

Posted 1 year ago

“Custom Made was a perfect professional experience. It was a dream to get my wife's ring custom created, and the team at CM did it promptly, with outstanding communication and assurance about the process, and they delivered a perfect result. My fiance said yes and LOVES the ring like I knew she would.”

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Posted 1 year ago

“Jane, Pauline and SK made the experience fun - they were supportive, enthusiastic and incredibly responsive. They were conscientious of my budget and helped refine my vision. My wife - even though she is the least materialistic person I know - loved the 20 yr. anniversary ring I made with them.”

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Posted 1 year ago

“The team here at Custom Made was great to work with. They helped me design an amazing engagement ring. I am no jewelry expert, so I didn't know exactly what I wanted going into the design process. I worked with several amazing team members who took the time to explain anything and everything that I had questions about. I was happily surprised by how quick their responses were. In my opinion, this is the way to create customized pieces that show someone you care. Designed by you, not selected off a shelf in a store. A way more personalized experience. Would recommend!”

Helpful Report

Posted 1 year ago

“Customer service has been good, insightful, and patient. However, I’m sending this review because of the automated emails. I think it’s a joke to say that the emails are “from the founder” asking for review, but the “founder” isn’t emailing or checking. If he or ANYONE was checking before sending me a first and second email about a stupid survey they would know they sent me a ring with the wrong gem in it. I am currently talking to CM to fix the issue and they are helpful. You want a review of the current process? That’s my review. They couldn’t check THREE stones to make sure they were accurate. No one in the process caught that it was the wrong opal. When ya start planning things and then find out you have to push that back a few weeks or months because of the company that doesn’t leave a great taste in my mouth. I’ll probably review at the end”

Helpful Report

Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,926 reviews