CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,042 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,042 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1712

Anonymous

Anonymous // 01/01/2019

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“The experience was great. I got my ring earlier than expected and the customer service and communication was amazing.”

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Posted 1 year ago

“The whole process and experience went very well! The team helped me to be able to find what worked best for my budget without sacrificing the quality of the piece. I am very grateful for the entire team and how seemless everything went. There was a small issue during production and quality testing and the team remade the piece to fix any issues! 10/10 would highly recommend”

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Posted 1 year ago

“They were very informative and helpful the whole way through! Great experience”

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Posted 1 year ago

“Really great service--and the end product is perfect.”

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Posted 1 year ago

“Having personalized attention made it super easy for me even if I didn't know much, as they always explained everything. She had no idea. I proposed yesterday and she hasn't stopped smiling, she absolutely loved how unique is her ring. We will always be super grateful with everyone who helped. Finally, it is also very encouraging how the prices are much friendlier than a traditional jewelry.”

CustomMade.com 5 star review on 13th March 2024

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Posted 1 year ago

“I was hesistant at first to work with an online custom ring dealer, but my friend Taylor referred me and it was the best decision I ever made. If you are on the fence, email Custom Made and chat through your ideas (maybe even ask for a sketch from the team!) Throughout the process, CustomMade was super kind, empathetic and warm. I told them my budget, ideal ring type, and custom requirements and they absolutely crushed it! They were really quick to return sketches, offer stunning ideas on customized touches (see the amethsyt crystals and chinese chracters!) and were 100% transparent about diamond prices, clarity, and sourcing. There are instances in life when you make a life altering decision and you immediately know it was the best decision you ever made. Well, the best decision I ever made was deciding to marry my long time girlfriend, but the second was working with CustomMade. I don’t feel the need to put this eloquently: CustomMade is the best all around vendor I've ever worked with. I've already recommended them to two family members and I will 100% work with them again! They are hands down, the absolute best. Customer Service 10/10 Ring Quality 10/10 Transportation and Delivery 10/10 100% recommend. Just do it!”

CustomMade.com 5 star review on 12th March 2024

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Posted 1 year ago

“I had no idea about how to get an engagement ring for my partner. I knew roughly what I wanted and that it would be nigh on impossible to get from an off the shelf normal jeweller. But having never had anything custom made and knowing basically nothing about jewellery I was fairly nervous. Custom made were amazing!! I came in with no expectations, just thought I would message them and see what happened and from the first online consultation and initial sketches right through to receiving my ring they were awesome. They guided me through the whole process and answered any questions I had, they were always very quick to reply and very helpful. The ring is gorgeous!!! As I said I only had a vague idea in my head of what I wanted and no idea how to make it a reality and the ring is exactly what I was thinking of in my head. I can't say enough how happy I am with it and my fiance is too!!!!!! Highly recommend Custom Made to anyone looking to have jewellery made!”

CustomMade.com 5 star review on 11th March 2024

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Posted 1 year ago

“Living in the UK, I wasn't sure exactly how easy this experience would be. Buts it's been seamless and the delivery was effortless and very quick. The CustomMade team really put in so much effort to listen to all my picky requests, and didn't bat an eyelid at them! The ring is truly beautiful and that's thanks to them. Going custom has allowed me to add those personal touches I was looking for.”

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Posted 1 year ago

“I recently had the pleasure of talking with Custom Made to design a custom signet ring, and I cannot speak highly enough of my experience. From start to finish, the process was seamless, and the final product exceeded all of my expectations. First and foremost, the team at Custom Made is incredibly talented and dedicated to their craft. They took the time to understand my vision and preferences, and they translated them into a design that was both elegant and unique. Their attention to detail was unparalleled, and they ensured that every aspect of the ring was perfect, from the placement of the engraving to the choice of materials. Not only was the design process exceptional, but the customer service I received was also outstanding. The team at Custom Made was responsive, professional, and accommodating throughout the entire process. They kept me informed at every step, and they were always willing to answer any questions I had. When I finally received my ring, I was absolutely surprised, it was waaay above my expectations. It was even more beautiful in person than it was in the design mockups, and the craftsmanship was truly impeccable. I cannot thank Custom Made enough for creating such a stunning piece of jewelry for me. Overall, I would highly recommend Custom Made to anyone in search of a custom signet ring. Their expertise, creativity, and commitment to excellence are truly unmatched, and I am so grateful to have had the opportunity to be their customer. Thank you, Custom Made, for exceeding my expectations and creating a piece of jewelry that I will cherish for a lifetime.”

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Posted 1 year ago

“top of the line communication along with delivering a beautiful product”

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Posted 1 year ago

“Every step of the design to completion process was seamless. The designers were able to take our design and turn it into an heirloom ring that our son will cherish for a lifetime. The final product far exceeded our expectations. We could never thank Customade enough.”

CustomMade.com 5 star review on 10th March 2024

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Posted 1 year ago

“I love my new ring. It is exactly what I wanted. The whole process from sizing to utilizing my family crest was effortless. The ring itself is beautiful and really makes a statement. I'm glad I found your company. Charles Richardson”

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Posted 1 year ago

“The ring came out beautiful and faster than i expected. Working with the team to make my idea come to life was easy.”

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Posted 1 year ago

“The ring is perfect! I proposed to my girlfriend and she said yes. She absolutely adored the ring. Custom made is an amazing company and I hope to have more jewelry created here in the future.”

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Posted 1 year ago

“Very good and professional”

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Posted 1 year ago

“great response time!”

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Posted 1 year ago

“CustomMade were very easy to work with and if I messaged them and didn’t hear from them within the day, I would hear from them the next day. The ring they’ve made came out beautifully.”

CustomMade.com 5 star review on 8th March 2024

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Posted 1 year ago

“They are great! They brought to life the sketch I made for her ring and it looked beautiful. The customer service is there with you in everystep!”

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Posted 1 year ago

“My experience with Custom Made was fantastic. Every step of the way I was kept informed. I never had to wonder where we were in the process. Everyone was very pleasant too.”

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Posted 1 year ago

“I took a gamble with to his company and it absolutely paid off! Their teams are incredibly informative and helpful through the whole process. The end result was absolutely gorgeous and affordable, can't recommend them enough!”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 4,042 reviews