CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,042 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,042 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1712

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Im not one to ever make reviews, but thought they were so good and nice, i had to share my experience!! My fiance had my ring custom made here and had nothing but great things to say when he was telling me about the process. It was now my time to get his ring made, my only thought was it would be so cool to have them make his too. They were so quick to respond and showed all details. They were so helpful when it came to designing his ring giving tips and more on the design to help give it its uniqueness. Id recommend them to everyone if i could!!”

Helpful Report

Posted 1 year ago

“Everyone was super helpful and got me a high quality ring that fit my budget! I can't wait to propose and get her reaction!”

Helpful Report

Posted 1 year ago

“If I could give more stars I would. 10/5 all around. Huge shout out to Carla, and the other people who helped me along the way. They made this process simple, speedy, and efficient. Huge help for someone who knew nothing about the process. Will be recommending to EVERYONE!”

Helpful Report

Posted 1 year ago

“You don't want a review from me. My husband ring was shipped back to you guys yesterday for a full refund.”

Helpful Report

Posted 1 year ago

“The process of working with custom made was very smooth and our reps were super responsive. Craftsmanship is excellent.”

Helpful Report

Posted 1 year ago

“Such a great team! I felt like I had a whole team supporting and encouraging the ideas and offering their own professional advice and it really made the vision for the ring come to life! Would recommend the team for anyone looking to make a ring that’s just right. Special shoutout to Eula, who helped make the whole process significantly less stressful (including a resizing) and was a pleasure to work with :)”

CustomMade.com 5 star review on 19th March 2024

Helpful Report

Posted 1 year ago

“I would highly recommend the site for the details and attention they provide with their customer service and the consistency of the reply’s. I’m working on my second piece and I’m so excited!”

Helpful Report

Posted 1 year ago

“This was a very smooth but still an in depth process and I'm 100% happy with the outcome. Also the proposal package gave me a good laugh.”

Helpful Report

Posted 1 year ago

“Amazing! The customer service is great and the process to make our ring went smoothly. It turned out great and the quality is good. Even after we initially got our ring, we were able to make adjustments to the ring. Overall, a great experience and would recommend.”

Helpful Report

Posted 1 year ago

“I had a great experience from start to finish. I provided ideas of what I wanted for the wedding ring, and Custom Made gave me informative information about my ideas and how they could impact the quality and longevity of the ring. It felt like a smooth process, and they responded on time. I also enjoyed behind-the-scenes information about the process, which was neat info. When our ring arrived, which was a custom wedding ring, I was so surprised by the package it arrived in. I loved everything they provided, in addition to the ring. I had a ring created at another site, and this extra sentiment they provided was very sweet and thoughtful. It made the process feel less transactional, and I felt more cared for and heard as a customer. Also! I spent hours searching the web to find a company that could create custom rings, and I chose this one because of the gallery of past rings they had made. I showed me the craftsmanship fitted what I wanted.”

CustomMade.com 5 star review on 17th March 2024

Helpful Report

Posted 1 year ago

“My second project! I love it!”

Helpful Report

Posted 1 year ago

“The folks at Custommade were instrumental in the design, implementation and execution of my engagement ring. It dazzles like no other and is even better than what I had originally set out to have made. Thank you!”

Helpful Report

Posted 1 year ago

“Their teams are available 24/7 and have been helpful with all eventual questions I had and the end product is amazing. Highly recommended.”

Helpful Report

Posted 1 year ago

“Working with Custom Made was the best decision when picking out my now fiancé's engagement ring. I knew absolutely nothing about rings but they explained everything and were super helpful. They answered all my questions and kept me in the loop throughout the whole process. The ring turned out better than I could've imagined and my fiance loves it! Would recommend Custom Made to anyone wanting to design their own ring!”

CustomMade.com 5 star review on 16th March 2024

Helpful Report

Posted 1 year ago

“They were personable and punctual. It came out just as we designed and fast! Thank you!”

Helpful Report

Posted 1 year ago

“I had a really great overall experience with Custom Made. Each step of the process was exciting and the experts help you through it all. I would trust them with for your engagement ring purchase. They worked with me during the design process to make sure I got exactly what I wanted.”

Helpful Report

Posted 1 year ago

“If you are looking for a custom ring that is well made, cared for, and cost effective, then this company is the one. They did such an amazing job working with me to create my ring, updated me constantly just to check in, and were super helpful on educating and helping me know my options. They take into account every single detail that you are wanting and work their best to integrate it into your ring! At the end of the process and when you receive your ring it actually comes in a little care package that is so cute and helpful and includes ways to care for your ring. They really do think of everything that you are going to need and do their best to provide! 10/10”

Helpful Report

Posted 1 year ago

“Everyone was very helpful and professional. Very kind staff. They made an excellent personal piece! It’s beautiful! Recommend them 100%.”

Helpful Report

Posted 1 year ago

“The team assigned to my ring were all very helpful. They made changes upon request, worked on my time-line, they weren't pushy about completing my project, and the end result was worth it. Thank you for all the hard work. 10/10 would recommend to anyone.”

Helpful Report

Posted 1 year ago

“Quick service, great communication, abd a beautiful ring”

Helpful Report

Posted 1 year ago

CustomMade.com is rated 5.0 based on 4,042 reviews