CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,147 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,147 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

Jules Haick

CustomMade.com 5 star review on 19th October 2025

Marney Elliott

Gift Bakumbi

1724

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“CustomMade is a very unique ring making site. They have staff available at a moments notice who do their all to make sure that the ring you wanna give to your significant other is what you envision and nothing less. They freely work around your budget and your ideas in order to make your ideal ring become a reality. Most importantly they are a patient company they don't require you respond/pay right away. They work at your pace and won't send any emails that are more than necessary. Also as a heads up they do send a whole proposal kit with the ring which I had no idea about when I bought it. But I severely recommend this site for anyone wanting to propose to their significant other because the team will help you create a one in a million ring just her him/her.”

Helpful Report

Posted 1 year ago

“Extremely easy process with a tremendous amount of help for each step of the journey. I was able to relax and speak freely to staff about what I was looking for in my project and the result was magnificent. Very budget friendly and very fast!”

Helpful Report

Posted 1 year ago

“Great product, well made and good pricing for what you receive, highly recommend.”

Helpful Report

Posted 1 year ago

“The team at custom-made.com was excellent and turned my loosely thought up vision into a beautiful work of art that my soon to be wife simply adores and feels like she has to show it off to everyone”

Helpful Report

Posted 1 year ago

“The ring was made to perfection. Right down to every detail given, the team over at Custom Made brought my creation to reality. Simply amazing!!”

Helpful Report

Posted 1 year ago

“They did a fabulous job following up for our wedding bands on top of our previous engagement band”

Helpful Report

Posted 1 year ago

“CustomMade worked hard to make sure my ring was well designed, and kept reminding me about the project, which was great because to do something right takes time, but that time can cause it to fall out of mind. I really appreciated their reaching out to check (and re-check) with me every step of the way!”

Helpful Report

Posted 1 year ago

“The overall experience with Custom Made was great. I submitted the initial inquiry in January and received the ring about three months later. There were a couple of issues during the casting and gem sourcing but I was notified of them and always given updates throughout the process. Communication was excellent. The product itself looked exactly as I wanted and the price was reasonable as well.”

Helpful Report

Posted 1 year ago

“CustomMade was fantastic. I knew nothing about ring shopping when I set out to buy the engagement ring. I stumbled upon CustomMade, did some research, and hesitantly decided to give it a try. Their team was so helpful, encouraging, and available. They answered any questions I had and were more than willing to make adjustments as the process went on. They never made it feel like I was asking for too much or too often. The specialists were helpful, gave me great options within my price range, and all of the projected dates they gave me were accurate. On my particular ring, they ended up messing up the band. They noticed it before placing the diamond on it, told me that there had been a hiccup, and expedited my order to make a new ring to ensure that it was done correctly. The ring turned out perfectly and it's exactly what I imagined.”

Helpful Report

Posted 1 year ago

“5 star experience. Excellent craftsmanship. I could not be more satisfied.”

Helpful Report

Posted 1 year ago

“Getting jewelry custom made is time consuming and laborious, however, the team at CustomMade was fantastic. The process was organized, straight forward and the staff were very helpful. The finished piece was exactly as I envisioned and it was very rewarding to see it come to life. It’s art. 10/10 in my opinion.”

CustomMade.com 5 star review on 29th April 2024

Helpful Report

Posted 1 year ago

“I could not be happier with this company. They were amazing every step of the way! Having the ability to customize every aspect of the ring for me is invaluable, especially with the convenience of doing it from home. We even came in under budget!”

Helpful Report

Posted 1 year ago

“I requested a very particular ring design with only rough sketches to go off and it turned out wonderfully. The site worked really well to convey my initial ideas and staff were in constant communication with me all through the process.”

Helpful Report

Posted 1 year ago

“I had a wedding band created. The project contact kept me updated constantly on the status of the work. He let me know up front what steps there would be, and when they would happen. When there was an unavoidable issue, he let me know promptly. I requested several changes during the design phase, and they were all graciously accepted. The process was not quick, but it was not unreasonably long, and since I was always made aware of the status of the work, it never felt like it was taking forever. Ultimately, I got a lovely wedding band, that I love!”

Helpful Report

Posted 1 year ago

“I have had 2 custom pendants made and both were perfect. The people are a joy to work with.”

Helpful Report

Posted 1 year ago

“Mr. Wilson, I would like to start with a thanks to you and your team for a beautiful piece. It’s exactly how I hoped it would be. I have been reluctant to respond but I believe that this will help you in your future clients. Things I believe that would bring more of an exciting experience for people would be progress photos through the process. That’s the biggest part of having something custom made, without it, it’s just another ring off the shelf. I was constantly told that no pictures can be taken through the process. To be honest, I thought the whole thing was a scam. As a business owner of some thirty years, I’ve seen my share of scams and that’s how I felt with the front-end of the process. I wish you and your company success in the future. Jeff”

Helpful Report

Posted 1 year ago

“Great quality for my ring and great customer service. Would definitely recommend using. My ring came out beautifully and exactly what I wanted.”

Helpful Report

Posted 1 year ago

“Very helpful staff and during the whole process helping me feel less worried about purchasing online. I was skeptical at first but am so happy I took the step to buying this ring.”

Helpful Report

Posted 1 year ago

“They helped me make my dream a reality. Every single person I met with throughout the process was incredibly transparent, helpful and kind. They explained every step and were always willing to adjust something or answer any questions I had. And the ending product was even more stunning than I had imagined. I gave them a picture of a fictional ring to replicate, and they did it so well that it easily outclassed any prop. I'm so thankful I found this place, and hope that they can continue to give everyone else the jewels of their dreams.”

CustomMade.com 5 star review on 27th April 2024

Helpful Report

Posted 1 year ago

“We couldn't be happier with our wedding rings. Within a short timespan, the Custom Made team made it all happen seamlessly, responding promptly to every question, providing beautiful options and drawings and keeping the ball rolling to meet our deadline.”

Helpful Report

Posted 1 year ago

CustomMade.com is rated 5.0 based on 4,147 reviews