CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 3,917 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 3,917 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 23rd July 2025

1675

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I recently had the pleasure of working with the CustomMade team, and I must say, they exceeded all my expectations. From start to finish, the experience was nothing short of fantastic. First and foremost, the team at CustomMade demonstrated an unparalleled level of professionalism. They were attentive to my needs and preferences, taking the time to truly understand the vision I had for my custom project. Their communication was top-notch, keeping me informed at every stage of the process. What truly sets CustomMade apart is their commitment to craftsmanship. The artisans they work with are true masters of their craft, evident in the impeccable quality of the final product. The attention to detail and precision are second to none. The collaborative nature of working with CustomMade was a breath of fresh air. They not only welcomed my input but actively encouraged it throughout the design and creation process. It felt like a true partnership, and the end result was a bespoke item that perfectly reflected my style and personality. Additionally, the efficiency of the CustomMade team deserves commendation. Despite the intricacies involved in crafting a custom piece, they managed to deliver within the agreed-upon timeframe without compromising on quality. This level of professionalism and punctuality is truly commendable. Overall, my experience with CustomMade was exceptional. They are a team of dedicated professionals who are passionate about their craft and committed to delivering a unique and personalized experience for their clients. If you're in search of a team that values creativity, quality, and customer satisfaction, look no further than CustomMade. I highly recommend them for anyone looking to bring their custom design dreams to life.”

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Posted 1 year ago

“They made the whole experience very pleasant and were more than happy to accomodate to changes. Making a one-of-a-kind ring for my now-fiancée was very enjoyable and not stressful at all! They were also very mindful of the budget you give them and they give you many gem options (different cuts, sizes, attributes, etc.) to choose from! Special shoutouts to the team who assisted in the whole process! You're all amazing! Thank you so much! 🥰”

CustomMade.com 5 star review on 21st February 2024

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Posted 1 year ago

“The team was punctual, and extremely helpful. They made sure I completely understood every single item that they changed or added to the ring. No step was done without me knowing it. If you want a custom ring this is the place to do it!”

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Posted 1 year ago

“A absolute pleasure and great experience working with the custom made team for both the engaugment and wedding bands it was a bit nerve racking at first having something custom made and also over state lines and not being able to see it first hand however alot concerns were erased with how well the team keeps you in the loop on the progress of your designs and progression of the jewlery.”

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Posted 1 year ago

“The pendant that I designed and worked with the team turned out great. It was a combination of 14K yellow and white gold with two different stones. The communication was there the whole time and my wife loved it.”

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Posted 1 year ago

“If you are having doubts about CusutomMade, I understand. I was wary and cautious but after reading probably every review they have, I decided to try it. I am so freaking grateful I did. This experience from start to finish was FANTASTIC. Every single person that handled the creation of my ring from start to finish was so kind and accomodating, they validated me the whole way, held space for my anxiety, held NO resentment for any re-designs or anything they sketched that I didn't like. They were so committed to me liking the product over everything else. They never pushed me to get a sale, they never marketed themselves to sell me on the next steps, they just educated me on the whole process, answered all my questions, and everyone seemed just as happy to be making the ring as I was! I would recommend this company to anyone. Even if you are just looking for inspiration, look at their website! They have so many options and really take that vibe from that etsy or pinterst ring you saw, and make it your unique ring at a reliably high quality. I'm not kidding I think I sent them around 20 rings from all my different mood boards and then completely switched directions once I discovered all the rings they already have on their website and started adding features from one and the other etc and they put it all together so happily. I felt supported the entire way and I really feel like this process made my engagement more special than any surprise ring ever could have. Take the leap, you're in good hands.”

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Posted 1 year ago

“Qulity product and good communication through out the process”

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Posted 1 year ago

“Absolutely amazing customer service and product! Will definitely keep you in mind for anything else of such caliber and quality.”

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Posted 1 year ago

“CustomMade exceeded my expectations by far! This truly is a company that holds to their value in customer service and quality. The representatives are patient and willing to assist customers in every way possible, while answer messages in a timely manner. The ring we had made was better than expected. We would certainly use this company again! I highly recommend CustomMade!!”

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Posted 1 year ago

“They were very thorough and with me every step of the way! When I had a question they had an answer. Even if I didn't understand something or when I got confused they explained it in a way that even I could understand! They are awesome. They let me change my mind and gave me time to make decisions. They weren't pushy. I would recommend them to everyone I know even the people I don't know!”

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Posted 1 year ago

“My fiancée's ring was her perfect size. The design I had created with the help of the experts came out stunning. Overall, it was a very personal and fulfilling experience for me and a pleasant reward for her.”

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Posted 1 year ago

“CustomMade have helped my partner and I design my dream engagement ring and wedding band! They're process is flawless and individually catered to everything we wanted, it was a friendly and seamless experience! We will never go anywhere else!”

CustomMade.com 5 star review on 18th February 2024

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Posted 1 year ago

“I really enjoyed the service and professionalism of your team. I will definitely recommend custommade to my friends and family. Thank you again!”

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Posted 1 year ago

“Great product and the team was great to work with. Excellent communication from start to finish. Ring arrived with all the docs and a great packaging display”

CustomMade.com 5 star review on 17th February 2024

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Posted 1 year ago

“Firstly, I was blown away by the result! The process took four months but over that process, they get a general idea of what kind of ring you would like to design and gem wise. With this, you send in reference photos and general wants. Then over the next while they slowly work out ideas through sketches and help you figure out what you want even. When it is being finalized, they show you select gems for the center stone and do a great job of keeping you updated on the final result. Eventually, when it gets sent to you it even comes in a nice box with the engagement ring and wedding band (if you get one which I recommend! You can do some seriously fancy stuff with it).”

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Posted 1 year ago

“My engagement ring turned out absolutely beautiful! The process was so smooth and the response from every specialist I worked with was so patient and supportive! I was constantly requesting design changes and even I felt I was annoying but they were so accommodating and positive the entire time and helped me create my perfect ring! They never left me hanging and answered all my questions diligently! Absolutely professional in the customer service department and I'm so happy with everything that I'm already starting on my wedding bands through them! 10/10 would recommend!”

CustomMade.com 5 star review on 15th February 2024

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Posted 1 year ago

“The process could not have been easier. I placed an order for a custom engagement ring. All I had was one single picture of what I wanted, and it came out perfect. The pricing was very reasonable and the quality is outstanding. I am not planning on getting engaged again, but if I did I would order from here again.”

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Posted 1 year ago

“Wife loved the piece!”

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Posted 1 year ago

“Got a Sapphaire engagement ring for my fiancé done with them. Customer service is the best in the game. Super responsive, and always made sure the ring was exactly what i envisioned. They made sure at every step to explain to me all my options and the advantages and disadvantages of each and were very honest about pricing as well. The ring came out beautiful and just like she wanted. I couldn't be happier. I highly recommend!”

CustomMade.com 5 star review on 14th February 2024

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Posted 1 year ago

“Came out exactly like the concept and every step was communicated well. I like to learn about the process and I knew more about the project than I ever thought possible.”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 3,917 reviews