CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,041 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,041 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1712

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“my experience was amazing! my design lead listened to all my requests and this company is very legit!! i'm so happy with the outcome and my girlfriend loved the necklace so much”

CustomMade.com 5 star review on 6th April 2024

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Posted 1 year ago

“I m going to propose at the end of this month . Custommade has given me the confidence I needed and the personal ring to match to pop the question. Thank you guys for your hard work and answering every question I had”

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Posted 1 year ago

“Working with Custom Made was a great experience! The staff was helpful, I restarted my ring twice and was never meet with resistance, just friendly and knowledgeable staff. I LOVED that they helped me stay in budget and made recommendations that showed a range of options. I hope I wont need the service again but I will be recommending them to all my friends”

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Posted 1 year ago

“Fantastic team that was with me every step of the way. They made sure to let me know what was happening with the jewelry during the process from idea to creation.”

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Posted 1 year ago

“You guys are absolutely amazing! From the first time I sent a message to you guys to having my pieces sent out, the process has been so easy and stress free. I love how you were able to help me not only find the perfect piece and tailor it for my fiance, but you also helped me figure out some ways to propose to her and other things as well.”

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Posted 1 year ago

“I've used CustomMade on a few occasions and have been pleased with the results each time. They are very personable and a joy to work with. As someone who doesn't know a lot about what goes into designing a ring, they make the entire processes easy and helped me make informed decisions along the way.”

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Posted 1 year ago

“Awesome service! everyone was great to work with, and I felt my suggestions were taken seriously throughout the process, the ring came out perfect!”

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Posted 1 year ago

“Great team. Easy to work with. Finaldesign came out amazing as did the physical ring.”

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Posted 1 year ago

“We got both my wedding ring and his. They are as expected, perfectly made. We will definitely use custom made again in the future.”

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Posted 1 year ago

“Custom made was simply brilliant. The employees and customer service was one of a kind and from the first conversation I had with them, I knew this was the perfect company to work through. Not just because of their professionalism and the ease or crafting something perfect, but because of the wonderful people who wouldn’t stop until everything was perfect and who made you feel truly valued. :) 6 out of 5 stars, perfect.”

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Posted 1 year ago

“Great place to work with. My piece came out fenominal. Seamless, easy, and they stand behind their work!”

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Posted 1 year ago

“Yall made the best ring I've ever seen. Yall took what I could only think of and made it reality. Yall were so nice though the whole process.”

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Posted 1 year ago

“They were fantastic to work with and did a great job helping me put my idea into something real. Thank you!”

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Posted 1 year ago

“They really brought my vision to life. My soon to be wife, fell to pieces around the sight of the engagement ring, and the wedding bands are absolutely wonderful. Truly an outstanding product and service!!”

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Posted 1 year ago

“Through each step of the process, every single individual I spoke with was amazing. Very understanding, helpful and incredibly knowledgeable. These guys truly will not stop working on your project until you are 100% satisfied. Rings came super quick and they are absolutely gorgeous. I simply could not be happier with the entire experience. These guys know a thing or two when it comes to rings!”

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Posted 1 year ago

“Made a lovely ring for me that looks amazing and will last me a life time, thank you so much to the brilliant team who put the effort and hard work into the project, lonely team thank you so much ❤️”

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Posted 1 year ago

“Everyone was very communicative throughout the whole process. The final product looked exactly like the 3-D renderings and the recipient. Absolutely loved it.”

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Posted 1 year ago

“I stumbled across this business not on purpose but definitely worth it the experience of dreaming a creation and seeing the process of it being made truly was amazing I admire my ring everytime I see it and the team was excellent at making sure I was satisfied at every step they even highly encouraged me to get the free sized even though I knew my ring size it was a little small and I definitely would of needed a bigger size had I ignored they’re advice thank you so much for creating my dream ring and making it such a peaceful experience:)”

CustomMade.com 5 star review on 31st March 2024

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Posted 1 year ago

“This was my first time using this service, which I found online, and was very pleased with the amount of communication I had with designer and production team. They were friendly easy to talk to and very willing to answer any questions if I had any. I felt as though I was talking with a friend which gave me a sense of security throughout the process, a security that is hard to find these days when navigating online services. When creating something for someone special this is the kind of communication you want. Giving you the opportunity to create something as personal and original as the moment that you are celebrating.”

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Posted 1 year ago

“Thank you CustomMade! I didn’t know what kind of proposal ring I wanted to get my significant other. CustomMade made it easy by coming up with some ideas based on my girlfriend’s interests. They showed me a sketch which I loved at first, but I decided to change later. They had no problems with that and were more than happy to help. They will work with you until you love the piece and are 100% sure of it. The staff of CustomMade are super friendly and very helpful. It was a great experience and I’ve already recommended them to some of my friends and family.”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 4,041 reviews