CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,042 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,042 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1712

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely loved working with this team. It was an easy experience, and there was constant communication about the design process.”

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Posted 1 year ago

“From start to finish, these guys handled everything so well. My project was a family crest ring; their design team did a great job translating the image into a ring. We did about 3 or 4 iterations, and every time, they were very collaborative. It was so easy. Their process is excellent. From the salesperson to the designer to getting the project finished and approved to ship, everything was seamless. I also like the fact that I get a discount for repeat orders. I will def be ordering these for my boys when they get older. Thank you CustomMade, I couldn't be happier with the outcome!”

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Posted 1 year ago

“I used them before to design my fiancée’s engagement ring, and now we just finished designing our wedding bands. They are stunning! Great customer service and an excellent value. I would highly recommend working with Custom Made. They are incredible!!!”

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Posted 1 year ago

“Loved Custom-made! They were very transparent and constantly reviewed and worked with me to get what I needed. They were always letting me know where they were in the process and gave timelines of when the project would be complete.”

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Posted 1 year ago

“Every step from the design to shipment, you have someone in constant contact. So much help is available and no question goes unanswered. Pieces for every budget from sterling silver with quartz stones to top of the line. I had the my wife's engagement and wedding rings fully customized to exactly what we was looking for. The cost was only a few hundred dollars more than some run of the mill peice, but with it being completely custom, one of a kind, SO VERY WORTH IT!! Custom Made is my jewelry store for life I'll never go to another store.”

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Posted 1 year ago

“Made the process easy and amazing . Felt like not only was I being listened to but also completely understood. The variety of options and flexibility on their part let me get the perfect ring for my dream woman.”

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Posted 1 year ago

“I couldn't sing enough praises about Custom Made and my experience with the design team!!! Everyone was professional from start to finish and made me feel as though mine was the only project they were working on. I already proposed to Jenn and, in her words, she's obsessed with the design! Thank you so much for the constant support and communication throughout this entire project. I will most definitely be recommending Custom Made to everyone and will likely use it in the future to design some more incredible creations!”

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Posted 1 year ago

“CustomMade completed, without a doubt, the most stunning piece of jewelry I've ever seen. My wife fell in love with it the moment she saw it. The team behind the rings design worked closely with me for months until it was flawless. The pricing was beyond fair, and I will be using them for all future jewelry purchases. Tried to upload the stunning photo but it was too large ):”

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Posted 1 year ago

“A wonderful experience for a special moment in one’s life, they’re very understanding and helped me achieve my goal!”

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Posted 1 year ago

“In the last few months I had a pair of custom made earrings made and a beautiful wooden trash can. I love both. Thank you all so much!”

CustomMade.com 5 star review on 2nd March 2024

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Posted 1 year ago

“The experience was wonderful. I loved building my own personlized signet rings from scratch. They were helpful and thoughtful. The staff was very patient with me even when i changed my mind a million times. 10/10 would recommend and i will def be using them in the future. :)”

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Posted 1 year ago

“Great communication and attention to detail, couldn't have asked for a better ring and quality”

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Posted 1 year ago

“Very helpful, quick to reply, great customer service, and great quality of products. everyone was very helpful and patient as I picked out the material and ring that worked best for what i wanted!”

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Posted 1 year ago

“Truly wonderful. Great every step of the way. Beautiful work. I love how they communicated and never pressured me into anything i wasn’t looking for. Thank you!”

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Posted 1 year ago

“I am a huge fan of Custom Made and very picky about jewelry - so this is perfect! The process is so easy and everyone is so patient. I got several versions of my ideas to choose from until i was 100% satisfied that my vision came to life. I really appreciate the accurate cost estimates and transparency too. Everyone does a really good job of keeping your vision within your budget, even if it means using different materials or widths. BUT they will not sacrifice the integrity of the project so that you still get a quality product. I LOVE CUSTOM MADE. ❤️”

CustomMade.com 5 star review on 29th February 2024

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Posted 1 year ago

“Great experience, very communicative and easy process”

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Posted 1 year ago

“Great communication regarding changing the details a few times on this custom order, and the team working on it was more than accommodating and overly professional.”

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Posted 1 year ago

“I loved my experience with CustomMade! Throughout the whole process I felt like I was taken good care of, and that I was provided with all the information I needed to make the right choices. Whenever I had questions or made a request to try something different, I always got the sense that they were doing their very best to help me. Big thanks to all the artists at CustomMade for helping me make something truly special for my fiancé!”

CustomMade.com 5 star review on 28th February 2024

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Posted 1 year ago

“A 5 ⭐️ company all the way from design to production to completion fast shipping, when I received my club ring it was even more impressive in person than I could ever of imagined, a big thanks to all the team at CustomMade!”

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Posted 1 year ago

“My Custom made experience was amazing. They kept on touch through the whole process. My husband's pendent is perfect, he doesn't have it yet its an anniversary gift but i know he will love it too. Thank you for a great piece Michelle”

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Posted 1 year ago

CustomMade.com is rated 5.0 based on 4,042 reviews