CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,045 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,045 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1708

Anonymous

Anonymous // 01/01/2019

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“Good service. The Price is really good for a custom ring and they took the time to incorporate all my wishes into the design.”

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Posted 2 years ago

“I had a near-flawless experience with CustomMade! They were communicative, supportive, pati4ent, and flexible through every step of the process. The production quality, timing, and shipping time were also all excellent. The ring is beautiful, my partner (now fiancé!) said "I have literally no notes- this could not be better!" Thank you CustomMade for such a great experience!”

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Posted 2 years ago

“They made my purchase journey amazing! We love how they weaved our story into the piece.”

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Posted 2 years ago

“Our experience has been great with custom made! They patiently worked with us in creating the engagement ring and also the wedding ring the following year. Always listening to feed back and happy to alter the design as many times as needed.”

CustomMade.com 5 star review on 10th November 2022

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Posted 2 years ago

“My experience as a whole was so amazing from detailing what I wanted the ring to look like to receiving the final product. Everyone was super helpful, polite and, always on top of any ipdates through the whole process. I absolutely won't go anywhere else for any of my future purchases. By far beats going to a jewelry store and getting coaxed into buying a ring that isn't just perfect for that special someone.”

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Posted 2 years ago

“I had an amazing experience designing my fiancés engagement ring with CustomMade the process was very easy and streamline.. i can’t wait to design my next piece.. oh and she said yes 🥰”

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Posted 2 years ago

“Costume Made came through again and delivered an amazing design. They were patient with me and worked with my timeline. This was my 5th project with them.”

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Posted 2 years ago

“I wanted to do something extra special for my husband's 50th birthday. I have always wanted to do a family crest ring for him, and I thought this would be the best way to do it! From first contact, to picking the ring, metal, design, finish etc., Custom Made, and all of the employees with whom I had the pleasure of working with, were patient, professional, offered great and timely advice, and helped me every step of the way. The ring turned out even more beautiful and amazing that I expected and I know it will be a treasured family heirloom.”

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Posted 2 years ago

“Fantastic talent! We designed a ring from scratch. From the theme to the gemstones to the tiny details. They did an amazing job bringing it all to life!”

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Posted 2 years ago

“My experience with all of the contacts at Custom made was great. The whole process was quick, and efficient. all of the contacts were friendly and patient (I didn’t always get back to them right away) they always got back quickly when I Wrote or asked a question. And most importantly the ring was more beautiful then I could of imagined. Ps. Pictures just don’t do their work justice.”

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Posted 2 years ago

“I have to say, I was very reluctant to make a major purchase this way. However, I am very pleased with the entire process. There is not one thing they need to change. In my opinion it is perfect. Communication was amazing, product is exquisite, shipping on point and pricing fair. It was a bit more expensive, but being able to create what you want and then get it, makes it worth it. My now wife, loves her engagement ring and the wedding bands add such and amazing touch to the whole package. Cannot say enough about this experience. Outstanding in every way!!”

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Posted 2 years ago

“The team at custom made really pulled out all the stops designing and brining to life the perfect engagement ring I had pictured in my head. It perfectly captures exactly what my partner wanted and I can't thank them enough for making this ring so beautifully and artistically.”

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Posted 2 years ago

“Custom made were great to deal with. At all stages of the process they were helpful and engaging. They made it possible for me to have design flexibility and create something unique and special. My fiancée and I couldn’t be happier with how it turned out.”

CustomMade.com 5 star review on 7th November 2022

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Posted 2 years ago

“I was looking to create something personal to keep close to my heart. I found CustomMade while internet searching. Best thing ever. They took my design and created a beautiful necklace for me. They walk you through each step, they provide options and advice. They are even sensitive to what you feel you can afford. I love my necklace, and would use this company again.”

CustomMade.com 5 star review on 6th November 2022

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Posted 2 years ago

“I was so impressed with the entire process from start to finish. The service was great and they gave very special attention to detail. The standard of quality is excellent and I couldn't be happier with the product and the company. Super happy with the final product and Highly recommended.”

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Posted 2 years ago

“My experience with CustomMade was truly, TRULY amazing. I came in with very little knowledge but with very specific requirements. The team of experts at CustomMade taught me along the way and enabled me to make the best decisions, all of which led me to a ring that was better than I imagined. I highly recommend CustomMade to anyone who is a perfectionist like me. They are patient, they go the extra mile, and they deliver quality and peace of mind. I will definitely be back for the anniversary piece!”

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Posted 2 years ago

“In a time when customer service is at a all time low and where the majority of people in our country don’t even seem to want to work…Custom Made is a breath of fresh air! Not only do they make great products, they create an experience where you feel like that are just as excited as you are to make your piece of jewelry! 10 out of 10…hands down!!! ~Mike”

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Posted 2 years ago

“Working with CustomMade was everything I could have hoped for in the engagement ring search! Their team worked flawlessly from start to finish and the final ring was exactly what I wanted. My fiancé is so thrilled with her ring that I can’t recommend CustomMade enough!”

CustomMade.com 5 star review on 4th November 2022

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Posted 2 years ago

“CustomMades process for getting my custom piece created was super simple. Everyone was very communicative and professional. In terms of the jewelry itself it turned out very beautifully and captured every detail we wanted to put into it. I couldn’t recommend them enough!”

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Posted 2 years ago

“MY whole experience was great, communication had to be good to get the the right result and it was spot on, really professional and arrived fast as well.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,045 reviews