CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,045 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,045 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wanted a charm to give to my partner of a private small island that we are vacationing too, so there isn't a suitable stock charm to purchase, which brought me to CustomMade. I'm very happy with the design and the final product. The process was smooth, and the communication through out was outstanding. Every step of the way they reached out to me, giving several options on the size and design, to make sure that I got the charm that I imagined. Outstanding customer service! Will definitely use again.”

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Posted 2 years ago

“By far one of the greatest experiences of my life. The staff is friendly, professional, and beyond trustworthy. The website is beautiful and easy to use and the craftsmanship of my engagement ring is stunning. The options they have are vast and only rivaled by there knowledge and intuition in creating you're dream ring. Shipping is fast and they are there every step of the way. I cannot say enough good things about this company or the beautiful ring they helped my design!”

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Posted 2 years ago

“Absolutely loved the experience of designing my wedding band with CustomMade.”

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Posted 2 years ago

“As I previously reported, CustomMade has taken a dream of mine and made it into a reality. Unfortunately, the design I wanted irritated my sensitive skin. I sent the ring back and CusromMade is doing everything to make sure I'm happy with my ring. This company has not only made me believe in Customer Service but made me believe there are those that care and take pride in what they do. There really isn't enough of that in todays world.”

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Posted 2 years ago

“My fiancé had my engagement ring made by CM, so I went to them for his wedding band. Glad I did. They were with me keeping me updated the whole time and never went ahead with any steps unless I approved it first. Great experience!”

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Posted 2 years ago

“The whole process was amazing from start to finish! I started off just curious and then ended up with something amazing. The whole team made this something I and my partner will never forget!”

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Posted 2 years ago

“Working with CustomMade was much easier than expected.Team members were quick to respond to any questions and ideas that I had.Photos of my design ideas were very helpful,allowing me to make a change or two before deciding on the final design. All in all it was a very satisfying and the result was a beautiful one of a kind ring.”

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Posted 2 years ago

“CustomMade's communication was clear, direct, and transparent. I was able to stay updated with my project, understand changes that needed to be made, and request changes with ease. When the ring came to me too big, I was able to send it back and have it resized easily. I found this company online and saw that they had positive reviews, so I went ahead and started to design a ring with them. I am very happy with the ring that they made for me and look forward to wearing it, hopefully, for the rest of my life.”

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Posted 2 years ago

“Very accurate and accommodating to any situation. Made my inputs feel valid towards the outcome of the end product. Super smooth and easy process and VERY friendly staff. Was a pleasure to deal with everyone involved!”

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Posted 2 years ago

“CustomMade have been wonderful from beginning to end! The entire team have been so responsive to my ideas, and have helped to bring them to life with expert guidance. I'm currently hiding the finished product for a while until the day arrives when I'll pop the question to my girlfriend! Thank you again to a fantastic team at a first-rate company:) xx”

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Posted 2 years ago

“Hi Ty! First of all, I wanted to congratulate you and your team, but most important, I wanted to say THANK YOU. You guys were extremely helpful in this whole process. I can personally say that I had absolutely 0 experience in buying this type of jewelry, but you guys helped me since day one. Our project had several changes, and your team never hesitated on guiding me, helping and explaining absolutely every small detail (btw, your whole team was super friendly in the process), and the final product was amazing! For me it was a unique experience, all our interactions were via chat, we never had a videocall, but it sure wasn't necessary! Thanks again, I am now a loyal customer of yours, and I recommend CustomMade to anyone who's looking for jewelry! David”

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Posted 2 years ago

“I loved working with CustomMade.com. My entire team was thoughtful, understanding, helpful, and empathetic. It took time throughout all the different steps of the project and I never felt rushed or like it was only about getting my business. This process was about making sure I have the best engagement possible. I would definitely recommend them to others.”

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Posted 2 years ago

“I'm really hard to impress and these folks have been awesome at producing a signet ring for our family. Everyone admires them and the design process was great!”

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Posted 2 years ago

“Outstanding”

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Posted 2 years ago

“Custom Made was a wonderful experience! Every person throughout the process was knowledgeable, kind, and thorough! I will certainly use them for any future custom pieces. I was simply amazed at how they could so easily brought my idea to a reality!”

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Posted 2 years ago

“Custom Made took me from point A to point Z with patience, professionalism, and kindness to create the most meaningful engagement ring for my parter. I was so excited to give him this ring, knowing I had created it JUST for him, and as a representation of our relationship. Thank you to the whole team for being clear, thoughtful, and detail oriented and in making this dream come true.”

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Posted 2 years ago

“She absolutely loves the ring! The custom process makes it truly one of a kind for your special, one of a kind person. All the people you work with through out the process are extremely helpful and creative. Highly recommend!”

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Posted 2 years ago

“I contacted the team at custom made for the design and casting of my fiance's engagement ring. The team was extremely helpful throughout the entire process ensuring that the ring was made perfectly. The ring was perfect and my fiance loved every facet and detail of the ring. I couldn't imagine what I would've done without them.”

CustomMade.com 5 star review on 12th November 2022

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Posted 2 years ago

“My experience with CustomMade was great. They were super easy to work with and made EXACTLY what my fiancé was wanting. I couldn’t have asked for anything better.”

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Posted 2 years ago

“I am happy with how my engagement ring turned out. The whole process was around 2 months, but worth it. There was a lot of discussion and good rapport to figure out how to create the best ring for me. It worked, and I am happily engaged now.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,045 reviews