CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,045 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,045 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very satisfied with the result. I loved the service they provided, always being very clear, fast and solicitous. I highly recommend this experience.”

CustomMade.com 5 star review on 2nd December 2022

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Posted 2 years ago

“Custom Made is an excellent online store for the perfect custom ring you want. The whole process is entirely customized and you get to chat one on one with their employees through their website so that they know exactly what you want! Cyrene, Richard, and Vincent did an excellent job with communicating!”

CustomMade.com 5 star review on 1st December 2022

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Posted 2 years ago

“I would recommend this company to anyone looking for a ring that is special from adding a special symbol to just making a beautiful ring they are willing to make your dream ting come true.”

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Posted 2 years ago

“awesome customer service from them, felt like an in person consult and it was exiting to have this experience where the jewellery actually comes to life. So glad i went with CustomMade”

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Posted 2 years ago

“I had a wonderful experience in working with CustomMade to design the perfect signet ring for me and my family. The process was simple and well communicated. The customer representatives were always available and eager to answer all questions. They also have a process to make the waiting fun by providing nuggets of information to keep you excited until your piece of art arrives. Thanks CustomMade.”

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Posted 2 years ago

“Could not have even gotten this process started without the Help of the people at custom made.”

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Posted 2 years ago

“The staff walked me through every step to design a custom one of a kind wedding and engagement ring for me to propose with. Took me through all the steps, gave me feedback and helped me pick the perfect karat and cut, all while keeping my price point in mind. It was a wonderful and fast experience and I'd recommend them to anyone looking for a custom ring of any kind.”

CustomMade.com 5 star review on 30th November 2022

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Posted 2 years ago

“Ring looks amazing”

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Posted 2 years ago

“Absolutely amazing, the team are so helpful and knew all the right questions to ask to help me with creating such a stunning ring. The communication throughout the whole project was great. Will definitely be using them again!”

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Posted 2 years ago

“I worked exclusively with Jon, who spent a great deal of time with me checking back with me as wach detail of the ring was conceptulized until the finished product was delivered. The ring was an original design which Jon drew up for my approval, upon my approval and initial deposit, he proceeded to draw have the mold made, the gold 18K pored into the mold and then showed the ring as it appeared out of the mold and again asked if it met my expectainions, or if I needed things changed upon my final approval, Jon then has it filed smooth and hand buffed to a fine finish. Overall, I would give Jon and the Custom Made corporation and outanding a++++”

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Posted 2 years ago

“I had an absolutely fantastic experience in dealing with the folks at CustomMade. They're professional, friendly, talented, and the value I got for my engagement ring was outstanding! I went in with rough ideas in mind about the design I wanted, but CustomMade has a useful questionnaire and guides that helped me figure out what I wanted. Their artists came up with amazing sketches and 3D renderings of the piece, and they gave me lots of room to provide input on what I wanted. They weren't happy unless I was 100% in love with the final design, and now I have a beautiful and very personal engagement to give to the love of my life. Sustainability was also a huge factor for me, and they were able to get all lab-grown gems for my ring. I also really appreciated how honest they were regarding pricing. The estimates they gave were accurate and there were no surprises, and of course the value for the money I spent left me feeling very happy about my entire experience.”

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Posted 2 years ago

“Every step of the process was amazing. The staff was so nice and helpful, all of my questions were answered promptly, and they understood my vision for my dream wedding rings perfectly. Pricing was budget friendly and my final price on my rings were even cheaper than estimated, which was wonderful news. It was so cool getting to learn how each ring is made and personalized. Definitely recommend CustomMade to those who want a special, one of a kind piece of jewelry.”

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Posted 2 years ago

“The service was very very good. There were aspects to a ring I never knew existed, but the consultants were very good at clarifying, inspiring, and bringing to life the vision I had for my perfect ring. However, I hope they expand to Canada because the import tax was extortionate!”

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Posted 2 years ago

“Very nice experience having a custom ring made for Santa”

CustomMade.com 5 star review on 27th November 2022

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Posted 2 years ago

“Smooth process. Great help in providing options and feedback to find a great design for the ring. Would definitely come back for new designs!”

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Posted 2 years ago

“I was blown away with the CustomMade experience! The team was so knowledgeable and quick to respond to all my questions. They took my inspiration and crafted the most beautiful wedding band which exceeded my expectations. The entire process was very quick, and was very competitively priced! I’m already thinking of excuses to create a new custom piece with them. Highly recommend!”

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Posted 2 years ago

“Always prompt and friendly. Great experience”

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Posted 2 years ago

“CustomMade surpassed my expectations in every way, shape, and form. Their customer service skills were excellent and never a hassle, my final product was breathtakingly beautiful. My husband and I enjoyed being informed of the manufacturing process, the emails educating us about each step was such a delight. Highly recommend and will use again”

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Posted 2 years ago

“They were super helpful and open to any design idea that you threw at them! The ring turned out amazing!”

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Posted 2 years ago

“Very amazing work. Everything just as I wanted”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,045 reviews