CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,373 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 31st March 2026

1739

Anonymous

Anonymous // 01/01/2019

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“I wanted a class ring in celebration of my master's degree but I wasn't finding anything that meant something special. The classic design of class rings also mirrored the shape of my wedding ring and I didn't want that either. Custom Made took the idea I had in my head and created a unique design that is special to me.”

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Posted 2 years ago

“CustomMade provides professional, expedient service with a caring and organized staff. I would recommend CustomMade to anyone looking for quality products based on their budget and needs. I have now created 2 projects with CustomMade and will likely return in the future for more.”

CustomMade Jewelers 5 star review on 15th April 2023

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Posted 2 years ago

“Professional”

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Posted 2 years ago

“I was very happy with the whole process. My ring came our perfect and I never felt lost during the process. Thank you to all the staff who made it possible! I will definitely recommend to my family/friends.”

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Posted 2 years ago

“My experience with custommade was positive initially. Unfortunately by the end I would have to say I wouldn't recommend the company. Despite being clear I was on a tight budget, and asking about additional shipping costs, I was unexpectedly hit with a c.$300 shipping bill. While the person I spoke to agreed I had not been informed, I was only refunded half of the cost. Furthermore, I was encouraged to select a "rush" option for an additional $150 (I can't remember the exact figure). I refused as it seemed like there was still plenty of time when reading the company's own timelines, and the ring arrived over a month before I needed it. Not being informed of the significant additional charges and unnecessarily being upsold a "rush" option greatly soured my experience.”

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Posted 2 years ago

“They’re were amazing. Worked with me and what I wanted. We’re timely and professional. Nothing to complain about.”

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Posted 2 years ago

“I recently had the pleasure of working with Custom Made, an online business that specializes in creating custom jewelry pieces based on customer specifications. I had a rough sketch of a design for a 14k gold necklace that I wanted to bring to life, and I couldn't have been happier with the outcome. The process of working with Custom Made was a breeze. From start to finish, their team was attentive, communicative, and professional. They kept me in the loop every step of the way, providing updates on the progress of my piece and answering any questions I had promptly. The workmanship of the final product was exceptional. The attention to detail and the quality of the materials used were evident in every aspect of the finished piece. It was exactly what I had envisioned and more, and I am constantly receiving compliments on it. Overall, my experience with Custom Made was fantastic. I would highly recommend their services to anyone looking for a custom jewelry piece. The combination of excellent service, communication, and workmanship make for a top-notch customer experience that I will not soon forget.”

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Posted 2 years ago

“The entire Custom Made experience was more than I could have imagined. I was a bit hesitant to proceed with this site due to not having many reviews to refer to. However, the entire team is very helpful and patient. They truely want to make sure you are happy with the final product.”

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Posted 2 years ago

“I (32f) choose custom-made to have a engagement/wedding band made for my now fiancé (also 32f) and the whole process from start to finish was amazing. They really care about the details. My fiancé is a veteran of the United States marine Corp she has been deployed overseas, she's a strong unique women I am truly in awe of and she was blown away when I gave her such a unique ring that had truly been made for her. Thank you custom made!”

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Posted 2 years ago

“Overall great experience. During the beginning sketches, we had some miscommunication and had to go back to the drawing board with extra specifics. However, we love that they were able to custom cut our center stone to make something 100% unique for us. We did appreciate the very prompt feedback in the beginning, but toward the end there were times when more updates would have been appreciated. All in all, we definitely recommend!”

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Posted 2 years ago

“The whole journey was amazing and I will 100% recommend anyone who wants to create their own unique piece to use Custommade. This company truly made it exceptionally memorable”

CustomMade Jewelers 5 star review on 10th April 2023

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Posted 2 years ago

“Words can't describe the appreciation for the project we worked together on. From the beginning of an idea to the finalized piece of art we created. I will definitely be doing another project with you. Thank you!!!”

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Posted 2 years ago

“I was looking for an engagement ring, had no idea where to start or what to ask for. CustomMade provided detailed explanations of all options I had, stones to look at and designs in general. I was taken extremely good care of and the team was extraordinary helpful and polite. When it came processing payment I felt very safe and comfortable and the ring arrived promptly. I’m very lucky I found CustomeMade”

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Posted 2 years ago

“Customer support was unlike any custom product company I’ve dealt with. They were very attentive and supportive of my decisions on the piece I had purchased. The entire process took shorter than I expected, I’m not someone to know much about jewelry but my customer service representative made it very easy to understand!”

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Posted 2 years ago

“I couldn’t recommend this service enough for anyone who wants a unique ring. The amount of input I’ve been able to give during the design process has been amazing and I feel like I’ve watched the ring come to life. The designers and production leads are there every step of the way and are so helpful and incredibly talented. The packaging was amazing too. I wasn’t expecting the lovely big box with all the additional bits it. The value for money is absolutely amazing. Thank you guys for crafting this ring. I proposed to my fiancé today and couldn’t be happier.”

CustomMade Jewelers 5 star review on 8th April 2023

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Posted 2 years ago

“I had an amazing experience with CustomMade and their team. They were very friendly, answered all of my many questions in a timely fashion, and provided feedback whenever I needed help. The hardest part was not being able to see the ring in person when I finalized the design, but they provided me with an ample amount of 3D renderings, which eased all of my worries. When the ring arrived, it was extremely beautiful and better than I could have ever imagined, but it did not fit perfectly. I contacted CustomMade and they made returning and fixing the ring a very smooth and efficient process. Every day when I look at my ring, I am so grateful that I decided to go through CustomMade. They are such a wonderful business and I would highly recommend them to anyone in the market.”

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Posted 2 years ago

“Made a signet ring as a custom gift for my husband and to start a family heirloom. With those ideas I obviously wanted something that was high quality, made with care and would last. These guys did a fantastic job and were helpful every step of the way. The timeline was as slow or a as fast as I wanted it to be and there were happy to tweak each little detail till it was just right for years to come.”

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Posted 2 years ago

“I had a short timeline and a complicated ring idea. They were so expedient and helpful throughout the entire process, it was amazing. They went through sketching my idea, creating a 3d model, and casting about 2 weeks faster than they had quoted me, with no drop in quality. The pricing for my custom ring was great as well, I would have paid more for a non-custom ring of the same type somewhere else.”

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Posted 2 years ago

“Great service great people great products highly recommend”

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Posted 2 years ago

“Everything was perfect, from the service they provide and the quality of the ring, my now fiancee love it, I couldn't think of a better place to get a ring from 😊”

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Posted 2 years ago

CustomMade Jewelers is rated 5.0 based on 4,373 reviews