CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,045 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,045 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1708

Anonymous

Anonymous // 01/01/2019

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“Wonderful customer service, fast and easy process and they create beautiful designs! My wife absolutely loves her ring and necklace!!”

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Posted 2 years ago

“From start to finish, the experience with the CustomMade team was astounding. Their 2D artists and CAD designers are quick, top-notch, and easily understood the feel I was going for when describing it. Additionally, I was impressed by their continued communication, and support throughout the whole process. The end product quite literally stunned me, I have no other way to put it. And for the price for such fantastic work, there's honestly nowhere I would rather go for authentic jewelry.”

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Posted 2 years ago

“My fiancee loves her ring (and she has excellent taste!). I will be hitting up Custom Made again.. they were well worth the time and effort.”

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Posted 2 years ago

“Working with CustomMade.com was an INCREDIBLE experience. This is one of the coolest sites and services I have ever come upon. They worked diligently with me and were very detail oriented and walked me through the whole process as I got an amazing custom rose gold necklace piece based on a drawing I had. They brought the drawing to life beautifully. They set a realistic timeline and I am thrilled about the piece. It is a Christmas present and I’m really looking forward to giving it to my Mum. I would highly recommend this site. They are awesome. -James P”

CustomMade.com 5 star review on 6th December 2022

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Posted 2 years ago

“If you want the perfect ring for your significant other this is hands down the best place to get a ring made! I started off giving the CustomMade team my criteria for the setting and center stone and they took that information and ran with it! The initial sketches for the setting were close to what I was looking for, but I didn't fall in love with it. I told them what I liked and what I wanted combined between the first 2 sketches and the sketch artist came back with the perfect ring! I couldn't have dreamed up a better! After that I worked on finding the perfect center stone after going through 8 options to find the perfect fit. Then they started making the custom ring and kept me in the loop through the entire ring making process. I received awesome photos after the ring was completed and then they overnighted the ring to me just in time for me to propose. I can't say enough great things about the service and how nice every person I interact was to help me get the perfect custom made ring! Overall the process took 6 weeks from initial contact to ring in my hand. I would hands down do this exact same process over again with CustomMade!”

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Posted 2 years ago

“Great company and great product. They helped make my vision a reality!”

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Posted 2 years ago

“I was initially nervous that this process would be overly stressful but the CustomMade team made this process so stress-free. They were excellent to work with, providing answers and revisions to my questions and critiques. Not only was the process so easy but the final result was fantastic!”

CustomMade.com 5 star review on 5th December 2022

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Posted 2 years ago

“I would be happy to provide a full review in February after I've had a chance to propose to my girlfriend. I'm so happy with this experience and would highly recommend this service to anyone.”

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Posted 2 years ago

“Great working with the Custommade folks on a ring, very responsive, very open to changes.”

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Posted 2 years ago

“Amazing company! I was struggling to find a good ring for my now fiancé and this company really helped me out. They created easy to follow phases and helped me design a great ring for a great price. Amazing work very intricate and my fiancé loves it. They helped me find a design that resembled us and everything. Guided me through the whole process and constantly communicated with me in order to make the ring exactly how I wanted it. Very very great company and above all amazing people. I’ll highly recommend using this company and reaching out if you’re planning on getting engaged or anything in general. I’m beyond 100% happy with the way the ring turned out. Amazing job!”

CustomMade.com 5 star review on 4th December 2022

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Posted 2 years ago

“Everyone I spoke with helped out so much when making decisions each step of the way. They were always quick to respond when I had questions and in the end the ring turned out beautiful!”

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Posted 2 years ago

“I have had the great luck to have had three signet rings made by this company. I have enjoyed working with this team of experts, I so love to work with this company if it were a woman I would marry it. This company's teams of experts go the extra step and help you realize your vision of that special piece of jewelry and they make the whole process fun. It shows in their work that the team enjoys the work they do.”

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Posted 2 years ago

“Custom made has fantastic customer service I have purchased from them on more than one occasion great service and always get you exactly what your looking for without charging more than what is reasonable for a custom piece the last ring that I purchased was an engagement ring and my now fiancée was thrilled and loves the ring could not be happier”

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Posted 2 years ago

“Loved working with the CustomMade team. They were nothing but responsive and awesome even when I was difficult and demanding trying to get just the exact design I wanted. I tried working with a couple of other companies before I found CustomMade and the CustomMade experience was 2nd to none. Thank you for helping me complete the perfect engagement.”

CustomMade.com 5 star review on 3rd December 2022

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Posted 2 years ago

“Incredible customer service and I love that every component can be customized.”

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Posted 2 years ago

“CustomMade made a beautiful 20th-anniversary ring for my wife. It was so easy to answer a few questions about what she liked and what I was looking for. They made a drawing of the ring and was an almost perfect fit for what I was thinking. We made a few adjustments and it was perfect. I would highly recommend using CustomMade to make the special ring for someone, I will be using them again myself in the future. Thank you for going to make my 20th anniversary so special.”

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Posted 2 years ago

“I loved working with custom made on my engagement ring! They made the process so enjoyable and special! 10/10”

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Posted 2 years ago

“I was skeptical at first regarding custom rings but that was quickly blown away by the customer service and quality of the rings! We got both of our rings made by them and the process was so smooth. The rings were beautiful and so expertly made. I will definitely recommend them!”

CustomMade.com 5 star review on 2nd December 2022

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Posted 2 years ago

“Experience was great from start to finish. They worked with me closely throughout the whole process to make sure I got exactly what I was looking for! Also helped guide me in decision making. Received sketches and digital renderings which were great. Final product was exactly what I wanted!”

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Posted 2 years ago

“Great work”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,045 reviews