CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,373 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,373 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 31st March 2026

1739

Anonymous

Anonymous // 01/01/2019

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“From start to finish the team I worked with at custom made were fantastic. I had an idea in mind of exactly what i wanted for my Girl's bridal set, and they were able to put that idea to paper, then to a design, then to a real life ring that I will be proposing with very soon. Every person I worked with every step of the way was friendly, answered my questions and concerns in a timely manner and seemed genuinely interested in providing me with the best service they could to make my dream engagement ring come to life. At the end I had a major concern that the color of my rose gold ring looked more like yellow gold than rose, im assuming from the lighting in the pictures that they provided me but I'm so thankful that I trusted the assurances of the team that it would look much closer to what I was looking for in person because when I finally received the ring I was relieved to see that the ring was much more rosegold color than the pictures produced. So in saying that I would maybe suggest figuring out a way to adjust the lighting better so that rosegold jewellery shines in all its glory and doesn't leave the buyer worried that they paid for something they didn't want. Other than that small hiccup my experience was fantastic. Now please expand to Canada so I don't have to pay the border duties anymore.”

CustomMade Jewelers 5 star review on 6th April 2023

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Posted 2 years ago

“AMAZING work by Custom Made. They made an incredibly beautiful ring. It was exquisite in terms of quality and all the people we worked with were professional, friendly, responsive and capable. I really loved that they were able to build something remarkable and meaningful. I will be recommending Custom Made to ALL of my friends in the engagement ring market and will be coming back to them again.”

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Posted 2 years ago

“The team at Custom Made did a stellar job at catering to our every need every step of the way while creating our rings. This is my second time using them and I will surely visit again! Thank you Custom Made!”

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Posted 2 years ago

“I custom ordered an engagement ring/wedding band with some custom designs. The whole design process was simple, fast and they listened to exactly what I wanted. I did a rush order, and the ring arrived well in advance of when I needed it. The whole process took about a month with the rush order. And the ring is absolutely beautiful. Customer Service dealing with the whole process was prompt in responding, even on weekends when I had some design changes. The rings came in a nice package, with a little proposal kit...and most importantly she loved it and said yes”

CustomMade Jewelers 5 star review on 5th April 2023

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Posted 2 years ago

“From beginning to end, the process was better than I could have imagined. Being able to receive custom sketches of what the ring could look like is what helped solidify my decision to go with CustomMade. Interacting with each person in the design process from sketching, 3D rendering, gem sourcing, molding, was painless and they were always keeping me updated with what was happening. I had concerns on how the ring would come out compared to the sketches and rendering, but somehow they managed to take the design and truly craft a custom ring that wasn't more than a thought in my head a couple months prior. Overall from submitting the request to receiving the ring, the process took just under 2 months. I am definitely happy with the result and can't wait to show my SO.”

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Posted 2 years ago

“I can’t say enough good things about Custom Made! My fiancée bought my engagement ring through Custom Made, and I loved it so much that I bought her engagement ring through them as well! The customer service is nothing short of excellent. I was not an easy customer to deal with, as I made several changes along the way, finalized the project, then realized that I still needed to go back and make some additional changes. I was worried that it would be too late in the process to make the changes, but they were so accommodating and understanding every step of the way. They created a beautiful custom ring that exceeded my expectations. My fiancée said that it “took her breath away” when I presented it to her. I would 10/10 recommend Custom Made for any custom jewelry making!”

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Posted 2 years ago

“I was very skeptical in the beginning, especially because there isn’t a lot of reviews online about CustomMade. However as we made it through each process I was excited to use them. The communication from each person through each step helped a lot and was very informative. I e had my ring now a couple weeks and it looks great and was exactly what I had envisioned.”

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Posted 2 years ago

“The wedding ring I had made for my fiancé turned out absolutely STUNNING. It’s unique and makes me smile every time I look at it. I cannot wait to see his reaction to his wedding band. Their costumer service is helpful, kind, and knowledgeable. I have nothing but positive things to say about my experience working with custom made!”

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Posted 2 years ago

“Custom made came through for my family. I recently retired from military service and commissioned some jewelry for my daughters and wife, to be used in the ceremony. They worked with my idea and my schedule, even changing their normal processes (slightly) to make sure the gifts arrived on time. Most impressively, as deadlines approached, there was a hiccup with the project. They called me, ensured I was tracking the issue, and worked hard to make sure everything that was possible was executed. Final products looked great and exactly what was ordered.”

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Posted 2 years ago

“Second ring done, gorgeous, totally impressed, thank you Custommade Team!!!”

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Posted 2 years ago

“They worked as intended. I was very cautious at first but over the design process of 1 year, we finally made my wife's ring look gorgeous.”

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Posted 2 years ago

“Everything was so smooth and easy! I highly recommend them.”

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Posted 2 years ago

“Custom Made is the best!! My local jeweler could not duplicate a ring I wanted, but Custom Made was willing to work with me on my design and keep me informed every step of the way. They have exceeded my expectations with the ring they created. Very professional, friendly, and knowledgeable team. Highly recommend!!!”

CustomMade Jewelers 5 star review on 2nd April 2023

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Posted 2 years ago

“CustomMade exceeded my wildest expectations! I was blown away by the professionalism, speed of reply, and willingness to help make what is a very personal, often nerve-wracking, and stressful project (of finding the "perfect" engagement ring for a significant other), into something that was pleasantly fulfilling. I loved how CustomMade really took all my ideas (both the good and the bad) so seriously and with incredible attention. They patiently let me try different iterations and ideas on the ring of my choice; when they said they wanted me to make the ring that I felt best about, they truly meant it. I am so happy with my experience and so happy that I could give form a ring that could truly reflect my love for my partner. Fantastic job, CustomMade!”

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Posted 2 years ago

“This company had the best customer service I have ever experienced. They were able to get models of what I wanted and walk me through the process of buying an engagement ring with me coming out at the end understanding what was told to me. They did all this in quick fashion and still had great quality work come out at the end of it. When there was a delay like there being a flaw with the metal of the ring itself they reached out and told me that it would be longer than expected. They sent a really quality product and even sent a care package with stuff that will help someone propose which I thought was great. Overall I just had an amazing experience with them and would definitely recommend them to anyone who asked me.”

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Posted 2 years ago

“Fantastic team! Quick responses, and always willing to make changes to ensure that we got the piece exactly as we wanted. Would absolutely work with these folks again.”

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Posted 2 years ago

“Absolutely gorgeous ring and amazingly simple process to build out your very own custom ring! Everyone I worked with was incredibly polite and was very patient with all of the tweaks I made to the design. Absolutely amazing, can not recommend anyone else!”

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Posted 2 years ago

“Unparalleled service. Thrilled with the final product!”

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Posted 3 years ago

“Great service!!! They provide great communication throughout the process”

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Posted 3 years ago

“I was really skeptical to customize so important online without having a face to face consultation but turns out, it was one of the best decision I've ever made! I am so thankful that CustomMade have helped to design the perfect signet ring for my family which we will have it as our family heirloom!”

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Posted 3 years ago

CustomMade Jewelers is rated 5.0 based on 4,373 reviews