CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,535 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,535 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Live Chat, Email
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 19th May 2026

Myu

CustomMade Jewelers 5 star review on 18th May 2026

Sian Pennell

CustomMade Jewelers 5 star review on 6th March 2026

Leon Craft

CustomMade Jewelers 5 star review on 20th February 2026

Anonymous

CustomMade Jewelers 5 star review on 1st February 2026

Dylan Papali

1741

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Happy with the quality jewelery that I got. Very responsive customer service!”

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Posted 2 years ago

“Once again, you all have impressed me. I ordered this ring months in advance and whoever I was speaking with in terms of what I wanted and how we could do it, everyone was attentive and honestly as excited as I was. I love the new box that you deliver rings in. I wish I got one of those with the engagement ring we got last year!”

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Posted 2 years ago

“I was nervous at first about using an online company to purchase such an important item but boy was I wrong! Every single aspect of Custom Made was amazing. The team that I worked with to design my engagement ring was top notch they made things easy to understand and kept me in the loop the entire time! The ring turned out amazing and I couldn't be happier with my decision.”

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Posted 2 years ago

“I am, overly satisfied with my experience with Custom Made. The ring is exactly what I wanted. PERFECT. I couldn’t have found a better ring anywhere else. The price was better than I expected. The stone- moss agate- was beautiful and breath taking. The band size and stone size were exactly what I wanted. The whole process was about 2 months from first day to delivery. They changed the ring as much as I wanted/needed them to. Everyone I worked with was very helpful and informative. I don’t have any other words besides- everything was perfect. Simple, dainty, and minimal. My partner, now fiancé :), loved the ring. I am even considering getting a almost matching one for myself from custom made again.”

CustomMade Jewelers 5 star review on 14th June 2023

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Posted 2 years ago

“CustomMade was a pleasure to work with. The customer service was excellent. The entire process from start to finish was free of issues. The end result with the pendant I had made is stunning. They did a great job. Jim”

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Posted 2 years ago

“Absolutely gorgeous ring designed and constructed with my continuous input from start to finish. I would recommend CustomMade to anyone seeking high-quality customer service from a company that seems to truly love its work. I found CustomMade via a simple Google search for custom jewelry, and I'm so, so happy I found them.”

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Posted 2 years ago

“I found the people I worked with extremely helpful and informative. They would go above and beyond to inform me about the entire process. What each stage was ect. Great help with the design and were patient with the multiple changes I made though the process. Inching me bit by bit to exactly what I wanted. I am extremely happy and look forward to working with them again.”

CustomMade Jewelers 5 star review on 13th June 2023

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Posted 2 years ago

“The engagement ring and wedding band were beautiful, and the designing of the rings and picking the diamond was very easy with custommade’s help. My fiancé and everyone who has seen the ring has loved it.”

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Posted 2 years ago

“From start to finish the experience was a pleasure. The team was very communicative all throughout the process and very knowledgeable. They provided me with a ton of information to make as much of an informed decision as I could. And the creative team came up with the perfect design from just a few words I gave them. They are also very flexible with budget and will work with you within whatever you are able to afford and they work hard to keep that in mind in any design. I couldn't have asked for anything better and I would highly recommend to everyone to work with this company for any jewelry they are looking for. I will definitely go to them in the future for whatever jewelry needs I am looking for.”

CustomMade Jewelers 5 star review on 11th June 2023

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Posted 2 years ago

“CustomMade was definitely the way to go when designing my girlfriends engagement ring. It has been a fantastic experience, truly magnificent. I was so pleased with the customer service, and the fact that the jewelry is personalized for just me. No one else has it. My partner absolutely loved the final product, and we will be looking to CustomMade when it's time to design my engagement ring, as well as our wedding bands.”

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Posted 2 years ago

“My experience from start to finish was stellar. The response by the staff at every step was prompt and informative. The product itself was flawless. Production was a bit quicker than I anticipated for such a custom piece. My bride to be loves it. Many thanks to all team members at Custommade!”

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Posted 2 years ago

“I found custommade because I wanted an engagement ring that didn't look like every other engagement ring since my wife and I are a unique couple. They worked with me tirelessly to redesign and conceptualize the most perfect ring possible and I couldn't be happier!”

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Posted 2 years ago

“CustomMade is a very professional and efficient company. They do a great job keeping customer informed on status of product.”

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Posted 2 years ago

“Very professional, and hard working staff. They were all so nice and the communication was fantastic.”

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Posted 2 years ago

“My wife and I got our wedding rings made here and the process was very smooth. We loved the designs and those who helped us were very kind and were not pushy about anything. I decided to come back and get her a necklace made 3 years later and was pleased that I had another wonderful experience.”

CustomMade Jewelers 5 star review on 8th June 2023

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Posted 2 years ago

“It was very pleasant and easy. Communication between me and the representative who helped me create my ring was always helpful and answered all of my questions! Definitely a great place to go to if you want something custom!”

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Posted 2 years ago

“I had never heard of CustomMade, this was a company my partner found, and after we both have been through the whole process with their team we recommend them to everybody looking for an engagement ring! I was in contact with several people before we received the finished piece and each team member was an absolute delight. They always had resources ready to review and were very receptive to feedback, it truly felt like anything was possible with our design. It's hard to trust any online store with a big purchase like this but CustomMade took away any anxieties we had and we were both SO happy with our designs. They're the best!”

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Posted 2 years ago

“Good communication and efficient service.”

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Posted 2 years ago

“All told the fabrication took several weeks from design to delivery. They were in constant contact with me with where my project was in the crafting process. It was fun to be able to design my own jewelry and see it come to life, from rough sketch on a piece of paper to around my wife's neck.”

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Posted 2 years ago

“The Custom Made team was incredibly helpful I wanted a recreation of a pendant that belonged to my mother and with a single photo they were able to generate accurate digital mock ups, offer me a range of prices based on the materials, size and speed of production and communicated with me throughout the process so that I knew where my project was and when I could expect delivery. Great job!”

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Posted 2 years ago

CustomMade Jewelers is rated 5.0 based on 4,535 reviews