CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,284 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,284 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th January 2026

1734

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I approached CustomMade with a unique design idea for a necklace that I had been dreaming of for years, and I was blown away by the beautiful and stunning piece of jewelry that they created for me. The process of designing the necklace was seamless, thanks to the excellent communication and customer service provided by the team at CustomMade. They were attentive, responsive, and always willing to go the extra mile to ensure that my vision was brought to life. They took the time to understand my design ideas and provided valuable input and suggestions that helped to enhance the final product. The craftsmanship of the necklace is truly remarkable. The attention to detail, precision, and quality of the materials used are all evident in the finished product. The necklace is a work of art that I will treasure for years to come. Overall, I highly recommend CustomMade to anyone looking for a personalized and unique piece of jewelry. Their team is professional, skilled, and passionate about their work, and it shows in the exceptional quality of the final product. Thank you, CustomMade, for creating a beautiful piece of jewelry that exceeded my expectations in every way!!!”

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Posted 2 years ago

“Incredible site, thorough process, extraordinarily helpful experts at every step. Was in full control of my project at all times, but got the help necessary to make it as beautiful and durable as possible. Came out with a ring that is both gorgeous and unique. Cannot recommend this company enough.”

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Posted 2 years ago

“This was such an important project to me and through all of my uncertainty on how to proceed, custom made truly pulled through! They were very transparent with communication and they really worked with me to make sure I got just what I wanted even despite my small budget. Can't wait to come back!”

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Posted 2 years ago

“very easy and consice”

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Posted 2 years ago

“Great work for my wife’s wedding band that complemented their engagement ring that they made as well”

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Posted 2 years ago

“The team was very responsive and really listened to what I wanted made. The whole process from start to finish was handlers very efficiently and personable. The ring turned out much better than what I was expecting. My fiancé was taken away by its beauty and says it fits so naturally!”

CustomMade.com 5 star review on 26th March 2023

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Posted 2 years ago

“I highly recommend Custom Made. I had an idea in my head for a piece of jewelry and they made it a reality! I also learned about the process of jewelry making and received updates at each stage of production by each person who worked on the project. I do have a beautiful piece of jewelry but most importantly a new appreciation for the skilled individuals who make jewelry.”

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Posted 2 years ago

“My experience has been amazing, I have had 3 projects done and each time the quality of work and the customer service had been amazing.”

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Posted 2 years ago

“This company made designing the perfect easy, affordable, and fun! Their level of communication throughout the entire process was not only encouraging but very professional. I will surely be creating with them again in the future!”

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Posted 2 years ago

“My partner and I really didn’t know what we wanted but the team at custom made somehow made sense of our indecision! We really wanted to get the ring right and the people at custom made were so patient with us changing things. They were so responsive and open about the whole process. And now we have the ring and we are so happy with it! It’s exactly what we wanted and I think that’s due to how customisable the process was from the design to the metal to the stone. And it was also more affordable than we expected! We are really happy with everything. Thanks guys! :)”

CustomMade.com 5 star review on 25th March 2023

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Posted 2 years ago

“The ring turned out amazing. They were able to incorporate every detail and we’re will to alter the drawings to help get the best outcome possible. You”

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Posted 2 years ago

“The team was very helpful along the way and answered every question I had. Being able to actually visualize every step along the way was super helpful as well. Would recommend this company to anyone no doubt.”

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Posted 2 years ago

“They were very helpful, cooperative, and efficient every step of the way! I gave them my design ideas, provided my price and wants and they delivered the perfect ring for my fiance-to-be! Would highly recommend.”

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Posted 2 years ago

“CustomMade made my experience so easy and enjoyable! I was looking for a signet ring with my family crest on it and their team walked me through the process, helped me design it (through several revisions), and made sure everything was how I wanted it. They helped with financing the project and made everything super easy. I can't say enough good things about them and I will definitely be using them again in the future!”

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Posted 2 years ago

“If I had to do it all over again I would still choose custom made. Their customer service is unmatched.”

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Posted 2 years ago

“I have worked with and interacted with the Team at CustomMade for about five years now, the staff members are kind and very communicative. We've completed three projects together so far. They are amazing at what they do and the creations that they make. For custom jewelry, I will never go anywhere else!”

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Posted 2 years ago

“Wonderful prompt and supportive customer service. The custom made team listened and guided me to design the perfect ring.”

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Posted 2 years ago

“CM is excellent. I gotten my fiancés enagaement ring and wedding band from CM. They're quick, polite and very helpful. I can't recommend them enough.”

CustomMade.com 5 star review on 20th March 2023

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Posted 2 years ago

“They helped me design a perfect engagement ring with personal symbolism and details! They kept me informed if each step of the process, both before and after the ring was finalized. New or pro, I wouldn't recommend anyone else but custommade.com !”

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Posted 2 years ago

“The service and end product were better than I could have ever hoped for. Every step of the process was well explained and messages were timely and informative. I could not have asked for better costumer support. From beginning to end, they helped design and produce a ring that was exactly as I invisioned. And it was even prettier in real life compared to the pictures. 10 out of 10. The delivery even got here sooner than I expected.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,284 reviews