CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,045 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,045 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1708

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My fiancé and I had a unique vision for his wedding band, and no matter how hard we looked we couldn't find a ring that was "the one". Nothing measured up to what was in our heads, so we reached out to Custom Made and watched our vision transformed into reality. The entire process was easy, the communication was professional, timely, and frequent, and the final piece was everything we could have hoped for! I recommend EVERYONE utilize Custom Made to create a truly unique and personalized piece for the one they love.”

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Posted 2 years ago

“For anyone looking for good quality at an affordable price, CustomMade is the way to go! They have several teams who give you all their attention and effort to make your ring exactly how you want it. 10/10 recommend!”

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Posted 2 years ago

“Had an amazing experience with Custom Made. They bared with me through 14 months of design changes and were accommodating to my military obligations when those arose. They never second guessed my decisions and worked tirelessly to make the final design EXACTLY how I wanted.”

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Posted 2 years ago

“This is my second time working with the folks at Custom Made. I trusted them to create my husband's wedding ring and I'm so glad I did- it turned out exactly how I envisioned it and it is beautiful and high quality. I received updates at every step and was told that I would receive updates on specific dates, and this was always the case!”

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Posted 2 years ago

“Everyone through the process was very helpful and easy to communicate and work with! Love the final result!”

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Posted 2 years ago

“Custom Made is simply the best. Their quality and attention to detail are second to none and their customer service is the best I have ever experienced. I would recommend them 11 out 10 times!!!!!!!”

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Posted 2 years ago

“My experience was excellent. Working with the design team very closely ensured that our ring was excellent. The engagement went off without a hitch and she still can't stop smiling every time she looks at the ring. Highly recommend for anyone who is interested in getting engaged and doesn't want the cookie cutter ring from a jewelry store.”

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Posted 2 years ago

“Truly a special group of people. That make magical moments. My s/o means the world to me and that helped me truly express that in the piece they created. Can’t say anything negative about the company. When there was a mistake, they even compensated. Get your custom made jewelry with custommade!”

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Posted 2 years ago

“It was an amazing experience! The ring looked just how I wanted. They have amazing customer service and a so helpful for someone who doesn't know anything about the jewelry world.”

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Posted 2 years ago

“CustomMade made the designing process easy and simple for someone who doesn't consider themselves all that creative. I gave them some ideas to start and they worked with them to create such a beautiful piece. I couldn't be happier with how it turned out, and neither can my fiancée. The staff I worked with were all incredibly helpful.”

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Posted 2 years ago

“Working with this team was an amazing experience and the work they did for my project was truly inspiring, myself and my new fiancé absolutely love her new ring. Thank you all so much!!”

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Posted 2 years ago

“CustomMade treated me right, and I don't think you get that with many companies today. What I'm trying to say is they genuinely cared. They did a great job communicating with me, double checking with me that the details were right, and giving me updates on my project. I was surprised at how easy it was to do everything online and I am very pleased with the ring they created.”

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Posted 2 years ago

“The process to create my custom ring was seamless. The team was communicative every step of the way. The final product is nicely executed and met my expectations. From concept to execution, CustomMade it the mark.”

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Posted 2 years ago

“Very good experience only scare was with the shipping company everything else was perfect.”

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Posted 2 years ago

“I worked with CustomMade to create an engagement ring and wedding band for my wife, and they were awesome! The design team works seamlessly with you to find the perfect design, and everyone throughout the entire process is responsive, polite, and just as excited as you are for the final product! 100% would recommend to a friend (already have recommended twice!).”

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Posted 2 years ago

“For anyone who is looking to create a custom ring, well….you have come to the right place. I have always wanted to make a custom ring for myself. From the very first responce, to this review, It was awesome. Custom Made has the best quality, best customer service, best design team, quickest responses, and best of all is the price. It was honestly the best purchase I have ever made. My vision became my ring, and I owe that to Custom Made. Even if you don’t think you want a custom ring, please just check them out. The styles, options and quality are amazing. You won’t be sorry!!”

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Posted 2 years ago

“My husband and I both bought each other's rings from CustomMade. Customer service is excellent, and they keep you involved in the whole process. My husband custom-designed my ring to have a rainbow/moon detail on the gallery/setting of the ring. They made his vision come to life. My wedding band and his have matching emeralds. Our rings are stunning and unique!”

CustomMade.com 5 star review on 10th December 2022

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Posted 2 years ago

“Was a wonderful experience all the way! Staff were very patient, and helpful as I learned and created the perfect ring! The finished ring was better more beautiful than I ever dreamed possible, AND they came in UNDER BUDGET! A+++++++. If you want the perfect piece, AND great service, Cutom made is the place for you!”

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Posted 2 years ago

“Very professional and accommodating team, that guides you through every step until your unique masterpiece is ready. If you are looking to create a truly special gift, this is a place to go to 😊👌”

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Posted 2 years ago

“Beautiful quality. The final product looks exactly like the design made throughout every step.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,045 reviews