CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,372 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,372 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 31st March 2026

1739

Anonymous

Anonymous // 01/01/2019

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“Custom Made guided me on the journey of designing the perfect engagement ring. The team working on my ring throughout the process was always kind, helpful, and understanding and answered all my questions promptly. I could not be more appreciative of this experience and the Custom Made team! Highly recommend!”

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Posted 2 years ago

“From start to finish, this was an amazing experience. Each person along the way was responsive, knowledgable, and overall just a joy to work with! They ring camp out absolutely spectacular and I could not have asked for a better experience! Thank you to the entire team that helped me with my ring. I am over the moon!”

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Posted 2 years ago

“The whole experience from start to finish was amazing with Custom Made! They really did a great job walking me through each step of the way and explaining every process. The final product turned out absolutely perfect and I feel the value of what I received was by far worth it. If you feel creative, and want to give a one of a kind piece of jewelry to your loved one, I would highly recommend these guys.”

CustomMade Jewelers 5 star review on 18th May 2023

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Posted 2 years ago

“Elegantly crafted and reasonably priced. Zero complaints about custommade. Super happy with the end result.”

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Posted 2 years ago

“The wedding band for my fiancé came out beautifully. The reps were very patient and courteous. My only issue was with a few errors in the design process. I was deciding on 2 styles and after careful consideration, they confirmed the wrong design choice. Then I wanted the monogram in my fiancé’s ring to match the one in my ring. The ring they also created. Not only did they use a totally different font style, but after many many design photos, my ring photo (they also made) for comparison, they got my initials wrong. When they said they’d fix their mistakes ‘at no additional cost to me’ (?!?) that was upsetting. Luckily all of these errors were in the design stages and were remedied before production. Pro: The end result was great. Con: The QC needs to be more mindful making sure simple mistakes don’t get sent along to the client to catch.”

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Posted 2 years ago

“Very happy with my experience with CustomMade. The pendants came out exactly as I have imagined. I also appreciate how they will adjust the price accordingly if there are any design changes. In my case, they reduced the price when they ended up using less material. Other places will just charge the same price even if fewer materials were used, so I did appreciate that. I will be a repeat customer.”

CustomMade Jewelers 5 star review on 17th May 2023

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Posted 2 years ago

“From start to finish everyone who took care of my project was exceptional. Communication was flawless which made the entire process easy. The piece itself was exactly as I envisioned and the team offered great advice. There was no issue whatsoever with how picky I was being either. I purchased from Australia and the postage time was even quicker than the estimate they gave me. Had do problems with customs either. Would highly recommend Custom Made!”

CustomMade Jewelers 5 star review on 16th May 2023

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Posted 2 years ago

“Very professional in answering any and all questions. The piece came out perfect.”

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Posted 2 years ago

“After 25+ years together it is sometimes difficult to capture a piece of jewelry that truly makes my wife smile. I approached Custom Made about a concept for a Toi et Moi (You & Me) ring. The experience was amazing - every step of the process was artfully handled, from discussions about the design, to concept drawing, to gem selection, to wax model, to the finished product and finally shipping each handoff was seamless and responsive. My wife was thrilled with the result...I am thrilled with the process. Highly recommend.”

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Posted 2 years ago

“I've worked with CustomMade now, and had 2 pieces created. Both times the experience was made incredibly easy, the team were helpful and willing to change and adapt to my needs. When consulting with the different advisors, their responses were always prompt and well considered.”

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Posted 2 years ago

“My experience with custom made has been incredible. From start to finish the whole team has been friendly, professional, and very passionate and skilled. Ally in particular stood out as being very passionate about bringing my vision to life, she would spend time working with me after typical work hours, and on weekends as well. I would 100% recommend this company to anyone who wants a piece made, they brought my idea to life.”

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Posted 2 years ago

“I had very specific ideas about my engagement ring and CustomMade brought them all to life with a gracious professionalism and expertise that exceeded our expectations at every stage of the process. They were patient, honest, and committed to getting it right. We are so happy that we chose to trust CustomMade with this special, one-of-a-kind piece. It is beyond perfect.”

CustomMade Jewelers 5 star review on 15th May 2023

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Posted 2 years ago

“I had a very satisfying experience with Custom Made. I had to replace a lost signet ring for my wife, and only had pictures of the artwork for the jewelers to work with and to replicate her family crest for the replacement. Communication was excellent and conducted on a very easy/intuitive platform. Explanatory materials for each step in the process were professional. I felt connected and part of the process the entire time. I would easily go to Custom Made again; a terrific experience!”

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Posted 2 years ago

“Everything about CustomMade is made to be simple. They go at your pace when designing your ring. When I designed the engagement ring (Star Wars themed; with rebel and Jedi symbols), they sent back a mock up that was almost perfect! It was a good base, and we were able to get the design expedited to meet my timeline. When I designed the wedding band (Harry Potter themed), I was able to take my time, and got it just perfect for my future bride! They can do so much and made the perfect rings for us!”

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Posted 2 years ago

“great response time and communication. The team was able to fully customize the piece that I wanted. The price increased more than I would have expected for minor changes, but they are in the business of knowing the costs so it is what it is. They helped rush the order when we had gone back and forth for an abnormal amount of time. The piece came out so perfect, I couldn't be happier!”

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Posted 2 years ago

“TRUST - QUALITY - BEST CUSTOMER SERVICE IN THE WORLD "I recommend "CUSTOM MADE" to everyone in the world who needs any piece of jewelry." I am Dennys Santos. From El Salvador I was looking for a wedding ring to propose. I didn´t know where to start or, even, what to look for. Every single person I spoke to in "CUSTOM MADE" made the experience easy, trustable, and incredible for me. I absolutely love the way they helped me design, create, and deliver my ring. I proposed the day I wrote this review and she obviously said "YES!" Thank you so much everyone at CUSTOM MADE for your help and service. I hope and wish that if you read my review, you also make a good decision and use their service for your piece.”

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Posted 2 years ago

“The CustomMade team was absolutely perfect from start to finish. It took two years for me to save up to pay for my wife’s ring and that’s not at all because of over pricing. The price was great times are just rough. BUT moving on, the team was patient, encouraging and treated me like a friend. They wanted my wife to have the perfect ring just as much as I did. I couldn’t have asked for a better experience and I can’t thank you enough! HIGHLY RECOMMEND this site And these professionals!”

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Posted 2 years ago

“The process was pretty easy. The biggest thing was to approve the 3d rendering and the coordinator at that step made a suggestion on the combination of the metals on one of the pieces that turned out just spectactular. Overall the experience was excellent. I ordered 2 pieces and the result was absolutely fantastic.”

CustomMade Jewelers 5 star review on 13th May 2023

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Posted 2 years ago

“Amazing customer service! Fast service and quality materials! Couldn’t have asked for better!”

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Posted 2 years ago

“Amazing customer service and worked with me to get my idea out in a timely manner but also made sure I was Satisfied before moving forward.”

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Posted 2 years ago

CustomMade Jewelers is rated 5.0 based on 4,372 reviews