CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,045 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,045 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1708

Anonymous

Anonymous // 01/01/2019

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“When designing my ring for Kate, the staff at CustomMade were extremely friendly and responsive. I went through several designs and changes and each time was accommodated. Any questions I had were well explained and I was provided additional details into the process that makes the ring itself. The final version of the ring came out beautifully. At this time I have a planned proposal a few months out but the ring is perfect and I know Kate will be absolutely in love with it.”

CustomMade.com 5 star review on 31st December 2022

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Posted 2 years ago

“The experience was superb from start to finish. They easily made my logo into the ring I’ve been wanting. From small edits and adjustments to the great customer service/thorough updates, I would definitely recommend working with CustomMade for your next custom ring.”

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Posted 2 years ago

“Thank you so much Custom Made! They helped me design the perfect ring that I had in mind. After making a few adjustments, I was in love with the ring designed. In just weeks, we walked through the process and I was ready to have my ring shipped for the proposal. I was on a time crunch as well, and they ensured that it was to me on time and overnight shipped when I had become hopeless. So grateful for their FANTASTIC communication, quality, and service. Highly recommend CustomMade! I am so pleased with the ring and that I discovered this hidden gem of a company!”

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Posted 2 years ago

“CustomMade created the exact necklace that I asked for, and was able to do so for 10% less than a competitor that offered similar products. Their representatives were friendly and provided frequent updates during the design and production phases. They were receptive to input during the design phase to make the piece perfect.”

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Posted 2 years ago

“Such a great company! I ordered a custom signet ring for my husband. The design team was super helpful, and transparent in pricing as the design of the ring evolved. The end product was quality as well!”

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Posted 2 years ago

“I had an incredible experience making a custom diamond necklace with the Custommade team!! Everyone was very responsive and easy to work with. I couldn’t believe how they could put together my exact vision at the highest quality for such an incredible price. I highly recommend working with Custommade! They deliver the highest quality at the most competitive price!”

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Posted 2 years ago

“Thank you for, my unique sunflower bumblebee wedding ring”

CustomMade.com 5 star review on 30th December 2022

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Posted 2 years ago

“I was looking for a very special engagement ring for my girlfriend. Upon my Google search for a company providing custom jewelery, i found CustomMade. Right from the start i felt best to be guided by their experts. I learned a lot about the crafting process and the different metals and stones. All the time they focused on my wishes and tried to make it possible. I never felt like pushed in a certain way, just to give them money. The final outcome of the ring is 100% my wish! I can totally recommend CustomMade to everybody who wishes to make a special present for a special person come true.”

CustomMade.com 5 star review on 29th December 2022

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Posted 2 years ago

“Great experience! Absolutely love my custom piece. Would highly recommend for anyone looking for that 'special something'”

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Posted 2 years ago

“I greatly enjoyed my custom made experience. The team was attentive, caring and very helpful. They brought my vision to life and I absolutely love the final product. 10/10 would recommend!”

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Posted 2 years ago

“Working with my CustomMade team was AMAZING! They were helpful, supportive, communicative and completely open to whatever my needs or questions were. When my fiancée’s ring was cast there were small imperfections in the band itself. Instead of selling me a subpar ring they recast it for me so I would have the perfect ring for her. The ring is gorgeous and when I proposed to her I knew I was giving her a one-of-a-kind ring! Thank you CustomMade for making my happily ever after come true!”

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Posted 2 years ago

“This place is amazing. The team will bend over backwards for you just to make sure what you want is made to your exact specifications. I asked the team if it was possible to recreate a necklace that my girlfriend had lost which had an incredible amount of sentimental value to her. I managed to find 2 photos where the pendant was clear enough to describe and they made an almost perfect replica, being a complete match on size, shape and detail. Their customer service was also fantastic, telling you what process your project is currently on and a detail explanation of what that process is. They provide an estimated time of production and delivery, which definitely was appreciated! They’re a small business in Cambridge Massachusetts and I couldn’t be happier with the results they gave. Worth every penny spent!”

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Posted 2 years ago

“CustomMade really deserves a 5-star rating from me. The service from start to finish was so good that I almost started to wonder if it was a scam. But they proved to be very legit. They worked patiently with my timelines, kept me informed through each step of the process, and were surprisingly pleasant the entire time. My piece looked just like how I imagined it. Photos don't do it justice - in person, it looks way better! I am honestly happy I used their service, and have already started thinking of another piece I want, after seeing their work firsthand.”

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Posted 2 years ago

“Great craftsmanship. Very pleased with the ring!”

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Posted 2 years ago

“Everything was super easy. And everyone was super helpful. Would highly recommend.”

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Posted 2 years ago

“I cannot express how amazing this process was and how happy we are with the final project. I needed something unique for my husband’s wedding band as he and our relationship is unique. They out did themselves with this ring. Trust in the process and you will get what you are looking for. Thank you!!!!!”

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Posted 2 years ago

“Thank you for making his signet ring come to life! Your staff is incredible. Held my hand the entire way! And the finished product is a dream come true!”

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Posted 2 years ago

“From the first communication, through to my item arriving at my door, everything was impeccable! I was kept in the loop about every step in the process. I needed something adjusted, slightly, in the design, and they did it with nothing but the utmost in wanting me to get what I wanted. The final product was beautifully packaged, and it looks spectacular!! I have to admit, the design was a bit tricky, but they pulled it off. Kudos to the entire team for a flawless experience!! Oh, and it came in well ahead of my expected timeframe!”

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Posted 2 years ago

“Honestly, they were so responsive and catered to the design choices I requested, and I appreciated every detail that went into this piece. Also, being able to have great aftercare for the ring is amazing too 🔥”

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Posted 2 years ago

“Amazing service and worked with me very well.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,045 reviews