CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,149 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,149 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

Jules Haick

CustomMade.com 5 star review on 19th October 2025

Marney Elliott

Gift Bakumbi

1724

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very legitimate ! Got my ring in a month from starting it, love it”

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Posted 2 years ago

“CostcomMade was great find for my husband's class ring. The staff translated my verbal instructions perfectly into the design of the ring. My husband is wearing the ring proudly. The final picture before it was sent did not give the ring its due. But when the ring arrived it was perfect. Thank you CustomMade staff.”

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Posted 2 years ago

“CustomMade was insanely easy and helpful in every way. It was hard to trust a website at first, but the support was incredible. Even when I didn’t know about something, all my questions were answered. My engagement ring came out exactly as I wanted it and exactly how it was rendered. Thank you to the team and I would 100/10 recommend CustomMade to anyone!!!!”

CustomMade.com 5 star review on 25th February 2023

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Posted 2 years ago

“I'm beyond impressed with the service and quality of the product I received from CustomMade. My necklace came to life so amazingly and the whole team was so friendly with my questions and tweaks to the design. I'd one hundred percent recommend CustomMade to anyone who wants a beautiful piece of custom jewelry.”

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Posted 2 years ago

“The communication with the team at CustomMade was really thorough and friendly. I feel like most of my questions were answered. My only complaint is that I had one concern that wasn't answered while designing my ring, and while the product turned out beautiful, it was smaller than what I had in mind. There wasn't a way to see the size/scale of the product before they sent it. Other than that, I had a pleasant experience and enjoyed working with a team that didn't feel pushy for a sale and I didn't feel pushed into any design/stone options I wasn't ok with.”

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Posted 2 years ago

“Great experience! Trustworthy and kind people! I appreciate each and every reach out they made.”

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Posted 2 years ago

“Custommade is a very professional company. And they produce exactly what they advertise. They'll educate you every step of the way so you can make the most informed decisions, and design exactly what you ask for.”

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Posted 2 years ago

“The product was great and the design team was really great to deal with and responded surprisingly quick. There is not enough info available regarding import duties, l ended up paying and additional 40% duty to import it into South Africa”

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Posted 2 years ago

“Working with CustomMade has been amazing. I had help with every single detail from step one. I mean the amount of information and detail that they provide is so helpful and useful. And I swear it seems like these guys were working 24/7 I would receive emails giving me updates on my project sometimes in the middle of the night. I would wake up in excitement knowing my project was moving along. CustomMade has 100% given me an excellent and unique experience and I will definitely come back to them for future jewelry projects. They were 10/10 amazing.”

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Posted 2 years ago

“I am so thrilled with how the CustomMade experience turned out. My (soon to be) fiancé was able to design *exactly* the wedding set (engagement ring + wedding band) she wanted - the team was extremely receptive/responsive to feedback and made for a quick-and-easy design process. Additionally, the total cost was much lower than we had been quoted for non-custom rings! All-in-all, I would emphatically recommend CustomMade to anyone in the market for an engagement ring.”

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Posted 2 years ago

“My experience working with Custom Made was beyond my expectations. I had an idea that was very unique to me and I thought maybe it would be viewed as silly or I would be told it couldn't be done. I was also a bit concerned that the proposal would be way out of my limited budget. My experience was much to the contrary. From the moment I started to communicate with Custom Made staff I was made to feel important. Staff embraced and even complimented me on, and celebrated my idea. They helped guide me from an idea to a beautiful one of a kind ring that represents all of the ideas and emotions I wanted it to. I could not be happier with the care and support I received from Custom Made. Communication was prompt which is uncommon these days. It may sound a bit corny, but I felt we were all excited as a team to see this rough idea and design go from my brain and heart to an actual ring that is beautiful beyond my imagination. I cannot thank you enough. Yes, I know that I paid you money for this product. That is how business works. The thing is, I got more than a product for the money I spent. I got a very respectful, caring, supportive experience in the process. That is not always how business works and can be a rarity at times. Great company. Thank you, Gail”

CustomMade.com 5 star review on 23rd February 2023

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Posted 2 years ago

“The team worked patiently with me to create a brilliant wedding band and engagement ring set for my fiance. They even were even able to expedite my order so I could propose to my fiance while abroad. I would recommend this company to any one who wants a perfectly crafted custom made ring for any special occasion.”

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Posted 2 years ago

“From start to finish, CustomMade made me their top priority when I had questions or asked for recommendations.”

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Posted 2 years ago

“I was so excited from start to finish! Everything was explained in detail to me with visuals of how the customization is done. Once I received my ring, it was exactly how the photos showed! It's beautiful 😍 thank you for all your work and for making the experience so wonderful.”

CustomMade.com 5 star review on 22nd February 2023

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Posted 2 years ago

“Overall had an excellent experience getting an engagement ring from CustomMade. They got me the ring in what I would consider a rushed timeframe (about 2 months from the first message to the delivery date) and they made any changes to the ring that I asked for. The response times were very quick and the different people that helped through the process made asking questions easy and seamless. The ring is beautiful and I am happy to say I am pleased with my experience throughout purchasing the ring.”

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Posted 2 years ago

“We have now designed both my engagement ring and my wedding band through CustomMade, and I could not be happier with the outcome. I had some specific ideas and yet no idea each time how to turn them into a ring, and the designers and team at CustomMade patiently sent me designs and mockups until I was 100% happy, no matter how much feedback I gave. They also managed to match my engagement ring to my later wedding band perfectly. I cannot recommend enough!”

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Posted 2 years ago

“The entire process from concept to product was easy and laid out clearly with plenty of interaction with reps to help when I had questions. That said, all of my questions were answered extremely quickly which help immediately build my trust with Custom Made.”

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Posted 2 years ago

“My experience with CustomMade has been stellar. They were able to get everythin done at a very rapid rate and I was impressed with their professionalism throughout the entire process. I’ve never had a ring made before and they were there to help and give advice every step of the way. Their customer service kindly provided answers to even my first timer questions! I’m very happy with the service, speed and quality of the product I’ve received.”

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Posted 2 years ago

“Sales, design, and production staff were extremely helpful and attentive. I received the ring I envisioned and I am very satisfied with their level of service.”

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Posted 2 years ago

“My first experience with Custom Made was absolutely wonderful, that I used them again for another ring. Customer service was in contact with me through the entire process and pictures were always included with the progress they were making. I highly recommend Custom Made. It was a true pleasure working with them. Beautiful work!”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,149 reviews