CustomMade Jewelers Reviews

Name: CustomMade Jewelers
Rating: 4.95

5.0 Rating 4,372 Reviews

99 %

of reviewers recommend CustomMade Jewelers

5.0

Based on 4,372 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	2 - 3 Hours

About CustomMade Jewelers:

We don’t just sell engagement rings—we help you make one that’s only yours. Designed from scratch. Crafted by hand. Made to mean more.

Visit Website

Location:

90 Sherman St, CustomMade.com,
90 Sherman St, CustomMade.com
02140

CustomMade Jewelers 5 star review on 31st March 2026

1739

Anonymous

Anonymous // 01/01/2019

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“Fantastic and fast. The ring is everything I wanted it to be and complements my wedding band (which I also had designed with CustomMade) very well.”

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Posted 2 years ago

“The process was smooth and easy! They helped me create the perfect ring!”

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Posted 2 years ago

“I love how my ring turned out. The communication was excellent. Very professional and everyone worked with me to make sure I was happy with the end result”

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Posted 2 years ago

“In constant communication through out the project. Everyone you talk to is super patient, knowledgeable, and takes pride in what they do. Not only was I able to make a on of a kind piece, but I was EXACTLY what I wanted. They even shipped it with more then I expected”

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Posted 2 years ago

“Thank you!!! You guys did an amazing job I couldn’t ask for anything more perfect, I am happy with the result and you made my vision into real life!!!!”

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Posted 2 years ago

“Fantastic! The whole experience was great. The team helped me design the ring I had in mind, and it came out wonderfully. They understand and help with budgets. P.s. She loved the ring. Thanks guys!”

CustomMade Jewelers 5 star review on 25th May 2023

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Posted 2 years ago

“These guys were amazing. Very inclusive with every step of the process and so reassuring. The project came out perfect and I’ll use this company for everything in the future.”

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Posted 2 years ago

“I ordered a 3D necklace pendant through CustomMade with a tight deadline. Within hours of submitting a photo of the logo I wanted to be turned into the necklace, I had a computer rendering electronically delivered. I made 2 requests for subtle changes before ultimately deciding the original rendering was ideal, and all the response times, communication tone and guidance were OUTSTANDING. After paying the deposit the CM team got to work on my piece and kept me in the loop throughout every stage of manufacturing, including giving descriptions of just how my necklace was being made. The end result is truly incredible and exceeded every expectation I had for such a small and intricate piece of jewelry. They took my quasi-basic idea and added a truly artistic touch, all while delivering this important present over a week ahead of schedule. If I need custom jewelry at any point in the future, CustomMade will be the only company I will look to. I've included the logo, rendering, and final product in the pictures. The level of finishing (polished raised areas/satin recessed) is much more apparent in person on the actual pendant.”

CustomMade Jewelers 5 star review on 24th May 2023

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Posted 2 years ago

“Great experience during the production process. The design team kept me constantly updated. I'm very happy with my signet ring from CustomMade!”

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Posted 2 years ago

“Every person that I worked with was extremely professional and willing to help in every way they could. The only 4-star rating I gave was due to the communication timeframe in the very beginning. We were only exchanging one message a day at around 4 am and that was kind of off putting. However, I fully recognize that is not the company's fault; as I was informed that it is just an overly busy time of year and now knowing that the company is still growing, it makes sense as to why the communication would decline a little bit. That being said, every message I did receive covered every concern I had and was very informative of how to move forward with the perfect design. I want to give a special thank you to the design team because we were set on a design and I was able to sneak an opinion from Miranda and she informed me more of what she was looking for and did not like the design that was presented. I informed the design team of this in a panick and with no hesitation, we went from setting up payment, to completely redesigning the ring. It was extraordinary to see the commitment to customer service and reassurance that no matter how many changes we need to make, or when they are made, your team is dedicated to making it perfect. The only suggestion I have is maybe reducing the package size, or offering different package options. I think it is very cute and funny that the box comes with all the extra decorations and "happy tear" tissues, as well as the certifications and warranties. However, it is a decent sized package that I do not want to get rid of but I need to hide for a couple months, hoping she doesn't look through my closet for anything or else the whole surprise could be ruined. I feel it would be an amazing option to offer that package, and an alternative package that only ships the ring, while the certifications and warranty information can be digital. As much as I appreciate the extra cutesy stuff, I'm not sure it will be used until we get back from vacation but it still needs to be hidden in the meantime. I thank you very much for everyone's positive attitude and everybody's help through what could have been a very stressful process. It turned into something fun and I am very excited to present the ring on our anniversary.”

CustomMade Jewelers 5 star review on 23rd May 2023

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Posted 2 years ago

“I really enjoyed the process of working with CustomMade. They captured the design intent quickly and the rest of the process was easy and quick as well. Would definitely recommend!”

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Posted 2 years ago

“The ring I ordered was absolutely beautiful. Worth every penny. The experts I spoke with were able to turn some loose ideas I had into a spectacular reality. The process was so smooth that I plan on using CustomMade again for another ring.”

CustomMade Jewelers 5 star review on 22nd May 2023

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Posted 2 years ago

“Very good customer service. They help you along every step and will listen to any request and adjust the design as many times as needed to get the exact look that you want.”

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Posted 2 years ago

“As someone in a same-gender relationship, I felt totally lost going into this. But the team was so open to my ideas and concerns and questions, I felt taken of the entire way through. It was an awesome experience all around, especially with how they break down what goes into costs and the implications of where/how stones are obtained. Thank you!”

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Posted 2 years ago

“The ring was flawless. They walk you through each step of the process. It felt like I was shopping in a store with infinite more options.”

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Posted 2 years ago

“I had a wonderful experience with the CustomMade team. So many talented artists, craftspeople and coordinators I was very impressed from start to finish. Couldn't recommend them enough!”

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Posted 2 years ago

“I was able to design our rings and change a few times and still received before the wedding. Product is stunning.”

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Posted 2 years ago

“Amazing service! My fiancé loves the ring, it was done to perfection! They took my ideas and brought it to life. Thank you!”

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Posted 2 years ago

“Custom Made was very impressive and created just the rings we wanted. They stuck with us as long as it took even though we were very picky customers. Overall we're highly satisfied. In one area, Custom Made could have done much better, and that was definitely frustrating. Our designer was surprisingly poor at understanding our design goals and feedback. We also repeatedly caught basic consistency issues in the renderings. We got through it the hard way: doing low level design work ourselves and micromanaging. That said, we greatly appreciated our designer's unlimited patience - that held things together through the challenges. Everything else about working with Custom Made was truly world class. In the end, the rings are very special to us and we love them. It's hard to imagine we got such high quality, extremely custom jewelry at such a good price.”

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Posted 2 years ago

“Really great customer service and design consultation”

CustomMade Jewelers 5 star review on 20th May 2023

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Posted 2 years ago

CustomMade Jewelers is rated 5.0 based on 4,372 reviews