CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,149 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,149 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

Jules Haick

CustomMade.com 5 star review on 19th October 2025

Marney Elliott

Gift Bakumbi

1724

Anonymous

Anonymous // 01/01/2019

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“The ring is perfect, I couldn’t of asked for a better finished product. On top of that the process was great, everyone was very responsive, and helpful, no questions were left unanswered. If you want a ring that your significant other will love, go with custom made!”

Helpful Report

Posted 2 years ago

“I honestly cannot say enough about my experience with this company. I had zero experience purchasing expensive jewelery going in, and certainly none with respect to custom designs. I came onto them by simple Google search and frankly they were by my own luck the first thing I clicked on when doing my search. I was immediately able to start an online dialog with a rep regarding what I had envisioned for the piece, the steps that would follow, and the expected time line once a design had been determined. This person is called the jewelry consultant. He helps to provide examples of previous pieces they've made that may share some similarities woth what your requesting, talks about different pricing options, shipping and processing options, and generally tries to get a better idea if you are serious or just looking around. I knew that this company was legitimate when they didn't even ask me for a dollar or push for any sort of deposit for almost 4 days into our discussions. At that point we have gone over the most likely types and amounts of metal and stones I wanted, when I would like it by, and to lesser extent how I'd like the finished product to appear. I was able to provide some pictures and drawings to help with this which they welcomed. They only required a $100 dollar deposit to move forward to the next phase +/- $150 for rush processing if desired. Considering the piece I was having made would be in excess of $2500- 3000, this deposit at this juncture was more than reasonable. Once paid up, the initial consultant moves on to the design lead, which begins discussing the piece in much greater detail. This is the person who takes what has been imagined and creates 3d graphic designs. This can take as much or as little time as needed, as they will continue to make revisions until the design is exactly what you are looking t achieve. I went back and forth for almost three weeks and three or four different mock ups before arriving on an end product. In fact, the first mock up looked almost nothing like the end product after much deliberation. The creative input of the designer was crucial in creating the end style of the piece. In my particular piece, she was initially concerned that some of my desires may have been unrealistic. She spent a large deal of time and effort explaining how the crafting process of the jewelry may make it hard to create a delicate feathering effect. In the end, she was being overly cautious since they created precisely what I had wanted. I have attached pictures of both the initial mock ups and the eventual end products. I'd also like to remark that the initial mock up cost more money by quite a bit but the designer pushed for something less expensive since the technique would allow for a more realistic depiction. Once completed with the designer, half the total was taken as deposit to move forward with the production portion. The remaining portion of the process was passed onto my production lead. She kept me in the loop throughout the whole process and when I should expect the piece to be finished and shipped. She went to great lengths to explain each portion of the process so that I could understand how it was created. They were spot on in terms of when it would be done and shipped. Once finished, the remaining portion of the balance was charged and shipped to the address of my choosing. The piece arrived in a tasteful Custom Made box along with information on the metals, stones, itemized receipts for insurance purposes, and warranty information. The piece comes with a 30 day guarantee where you can send it back in for changes of any type should they be desired. I didn't end up getting a chain for the necklace from them and obtained it theogh a separate jeweler. The jeweler examined the pendant and was extremely impressed with the craftsmanship. Overall I can't say enough good about the company. The customer service and the product were both better than expected. The one area I can't comment on is their pricing compared to other companies. I did not price shop at all since I was very happy with how I was being treated. If pricing is even remotely comparable, I'd definitely recommend CustomMade.”

Helpful Report

Posted 2 years ago

“This was overall such an easy and amazing experience! There was helpful, clear, constant communication every step of the process and everyone I spoke with was so kind! My piece turned out so beautiful and exactly how I envisioned it! Could not have asked for a better experience. Thanks so much to everyone at CustomMade!”

Helpful Report

Posted 2 years ago

“My starting was nice I said my price we went over designs, I gave a deposit. Wasn't bad however they did not verify if the total price was NZD or USD, Its a huge difference between the 2 like not by 100$ by 600$-700$ So my total was not the $800 we agreed it was $1500. The design process was good For some reason they couldn't drop an idea but it still turned out nice, getting it here was horrible I had to pay a further $350 on shipping tax. The product did eventually arrive here quite nicely and it is a pretty piece. Is it worth the $800USD definitely not, I could have just got it local for like a quarter of the price. Now all this isn't the reason I'm giving it 2 stars the reason is because my partner has been wearing the ring for less than 3 weeks now, and first it turned his finger green, and then the ring started going black and tarnishing, you could see all these scratch marks. So I have sent a message and got either send back for refund or buy a new one in gold, and its really not plausible to send it back, So I have asked for a partial refund as its not what I bought, I bought a pure silver ring, pure silver doesn't turn black in 2 weeks or wearing it. But I do doubt I will get anything , but consumer guarantee law does exist for a reason. So over all if you live in the US why no but if not don't even bother.”

Helpful Report

Posted 2 years ago

“My experience with custom made was amazing since the first step in building the ring they. Awesome people that care about you and make their best to deliver your dream ring. I recommend Custom Made 100%, they are excellent in everything they do and always care about their customers.”

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Posted 2 years ago

“The ring I created for my fiancé turned out absolutely amazing and better than I expected!”

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Posted 2 years ago

“the whole custom made team was AMAZING can't say enough good about them!”

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Posted 2 years ago

“Gifted artists. The utmost in striving for customer satisfaction. Highly ethical. I would not hesitate to use their services again. Custommade is the real deal. My collaboration with my team was a joyful process. My custom ring required research, and my team member naiked an antique, original logo. My husband was thrilled with his ring. He receives compliments constantly.”

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Posted 2 years ago

“From beginning to end, the experience with CustomMade was an absolute delight. They were prompt in their response time, super friendly, and so knowledgeable about their process and capabilities. They went above and beyond to get me my custom pieces for my wedding and never once made me feel rushed. I can't wait to send y'all pictures of what you created once my pictures come back from my photographer!! :) Thank you again!”

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Posted 2 years ago

“From the very beginning, the people at custom made, made this an amazing experience. I felt like a friend to the people here, and the ring itself is positively gorgeous. They were very timely, and very precise on everything. I couldn’t have asked for a better company to work with!”

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Posted 2 years ago

“My experience with custom made, The staff is excellent. Your jewelers are superb. The craftsmanship Is astonishing. My piece came out absolutely magnificent. I'll be back to purchase, Again”

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Posted 2 years ago

“Amazing response time and felt like everyone truly cared about making the best ring possible”

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Posted 2 years ago

“The whole experience was AMAZING from start to finish! My partner and I had been looking at rings for a couple months, but nothing ever seemed to fit what we were looking for. Custom Made put a beautiful piece together that incorporated both of our personalities, while the rings still match they are slightly different in their own ways. I could not have asked for anything better. All of their employees were phenomenal to work with.”

CustomMade.com 5 star review on 11th March 2023

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Posted 2 years ago

“It was great from start to finish !”

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Posted 2 years ago

“A truly wonderful experience. Communication was kept promptly at all times and great care was taken to insure that my piece was exactly how I wanted it. The end result was high quality and came out perfect. Would highly recommend”

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Posted 2 years ago

“the staff and design team are amazing start to finish! excellent communication and they hit it out of the park with the design! they were able to incorporate the geometric patterns i desired and it came out flawless!”

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Posted 2 years ago

“Custom Made is one of the best ways to get jewelry, as the name sates, customly made to your exact specifications. Their talented and compassionate team walk you through every step of the process without forcing you to make a decision or pay an exorbitant upfront fee. With the entire process online, you can work on your own time, mull over details and have exchanges with the artists and craftspeople working on your project. The craftsmanship is top notch and the presentation is beyond beautiful. I wholeheartedly recommend Custom Made for anyone looking for a beautiful tailor made, finely crafted jewelry piece you and your loved one will cherish for the rest of your lives.”

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Posted 2 years ago

“I had a great experience with custom made in the creation of a ring to commemorate the birth of my son. From initial design and concept to shipment the team was communicative, provided lots of helpful information and most importantly worked at a pace I was comfortable with. I was thrilled with the final piece and I believe the price for this custom piece was fair. I will certainly recommend and use custommade in the future.”

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Posted 2 years ago

“Let me first say wow!!! Your team did a beautiful job with my wedding set and my fiancés band! I was “iffy” in the beginning only because I’ve never heard of this company before. And before going through with this, I did do my research and there wasn't a lot of publicity surrounding this company. But it was enough to convince me to do it though (lol). I’m so glad I did! Our rings represent us and I love that!”

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Posted 2 years ago

“The overall experience was great. I love the piece and the price point was very reasonable for what I wanted. Giving 4 stars because of the length of the piece creation. There was multiple setbacks, and the piece took about 5 months total to complete all steps. They did communicate with me throughout the process, so I wasn’t left in the dark, which was great. Do be aware that the process could be rather lengthy, so if you want your piece quickly, pay for the expedited service. All in all, great experience.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,149 reviews