CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,149 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,149 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

Jules Haick

CustomMade.com 5 star review on 19th October 2025

Marney Elliott

Gift Bakumbi

1724

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have worked with and interacted with the Team at CustomMade for about five years now, the staff members are kind and very communicative. We've completed three projects together so far. They are amazing at what they do and the creations that they make. For custom jewelry, I will never go anywhere else!”

Helpful Report

Posted 2 years ago

“Wonderful prompt and supportive customer service. The custom made team listened and guided me to design the perfect ring.”

Helpful Report

Posted 2 years ago

“CM is excellent. I gotten my fiancés enagaement ring and wedding band from CM. They're quick, polite and very helpful. I can't recommend them enough.”

CustomMade.com 5 star review on 20th March 2023

Helpful Report

Posted 2 years ago

“They helped me design a perfect engagement ring with personal symbolism and details! They kept me informed if each step of the process, both before and after the ring was finalized. New or pro, I wouldn't recommend anyone else but custommade.com !”

Helpful Report

Posted 2 years ago

“The service and end product were better than I could have ever hoped for. Every step of the process was well explained and messages were timely and informative. I could not have asked for better costumer support. From beginning to end, they helped design and produce a ring that was exactly as I invisioned. And it was even prettier in real life compared to the pictures. 10 out of 10. The delivery even got here sooner than I expected.”

Helpful Report

Posted 2 years ago

“It was awesome it's a little pricey but well worth it. First timer doing this I thought it would be a challenge with this experience but not at all. They keep with you, send you messages all the time answers all your questions and super patient no rush. You the person controls the time frame if you have a date. This experience was awesome and so easy. I will totally be back again in time. Thank you everyone for the experience”

CustomMade.com 5 star review on 19th March 2023

Helpful Report

Posted 2 years ago

“I was greatly appreciative of the patience they had with me and the payments. The design team was amazing in creating my thoughts to reality. I could not be any more happy with the outcome of my purchase. I will proudly tell others where i got the ring”

Helpful Report

Posted 2 years ago

“CustomMade was very professional at taking an idea I had and making it into a piece of artwotk. CustomMade was very addiment at every stage of production to deliver exactly what I was asking for. If you are in the market for CustomMade jewelry I recommend CustomMade. True professional from start to end. You will not be disappointed. Bryan”

Helpful Report

Posted 2 years ago

“I couldn't find a ring to my liking on the internet and i had gotten the idea to maybe costume make one for myself at one point. Because of their Namesake i could find them rather quickly and after some reviewing i made the choice to costume order a ring from them. After i made contact with them i immediately got a rather professional impression from them. After some consulting, describing and sketching we finally came to a decision. They kept true to the final design i gave my permission on and even thought about improving it so that it was still comfortable to wear and i can say i was damn impressed when i finally got it in my hands. To this date i have petted it every day, i just simply can't keep my hands off from it. XD”

CustomMade.com 5 star review on 18th March 2023

Helpful Report

Posted 2 years ago

“With such a task they came through. I loved the communication and the whole process. Such an amazing company.”

Helpful Report

Posted 2 years ago

“The service was amazing. Every one was super helpful and was able to work with me to get a custom product that I had imagined!”

Helpful Report

Posted 2 years ago

“I loved everything about the process and the prices are extremely reasonable. My ring came out beautifully and I’m so happy we chose CustomMade to make my forever ring!”

Helpful Report

Posted 2 years ago

“My experience was great, I had a design in mind and you guys made it come to life with excellent quality and craftsmanship. Throughout the whole experience I was updated and kept in the loop as needed. You guys answered all my questions in a timely manner and were really helpful.”

Helpful Report

Posted 2 years ago

“Working with this team was an amazing experience! Very professional and pleasure to work with to make my vision come true. Always communicated with updates and questions. Highly recommended for the custom ring experience.”

Helpful Report

Posted 2 years ago

“Loved working with this company! So communicative and loved the weekly updates. They also ask lots of questions that help make sure your vision is met. Love the ring. They brought my dream to a reality. Cannot wait to propose to my partner with it. If you have a partner who is hard to find the perfect ring for this is the place. They were so open to the unique ring ideas and stones I wanted and I appreciate all their help getting us to this beautiful design. I am so grateful to each person I worked with who helped make my dream come to life.”

CustomMade.com 5 star review on 17th March 2023

Helpful Report

Posted 2 years ago

“The whole experience was fantastic. The team listened to all my ideas and came up with the perfect piece for my partner. The process was made so easy and stress free and the quality of my ring was incredible. The team poured my ring but weren’t happy with a minor imperfection that came up on it, they immediately informed me they were going to remake it to ensure it would be perfect for me. Their communication was very clear and regular throughout the whole process. I wouldn’t hesitate to use custom made again!”

Helpful Report

Posted 2 years ago

“Custom made we brilliant from start to finish, the whole team worked amazingly to create the perfect engagement ring. Communicate was excellent all the way through and we were able to see our dream ring become a reality.”

CustomMade.com 5 star review on 16th March 2023

Helpful Report

Posted 2 years ago

“Always a pleasure working with CustomMade. They know what I want done, are organized and efficient, quick to respond and deliver a beautiful product. Will definitely continue using their services.”

Helpful Report

Posted 2 years ago

“I never give perfect reviews, but this has been the most amazing experience! Everyone that worked on my ring were super responsive, always gave indepth explinations, made sure they understood what I was asking for, and were enthusiastic and kind the entire time! Even when I had to send it back because I asked for the wrong size, they were quick to send me a return lable, kept me updated, and got the resized ring back to me quickly. Thank you to the entire team that worked on my ring, its amazing, beautiful, and perfect; I cant wait to see my SO's face on wedding day!”

Helpful Report

Posted 2 years ago

“Super helpful and made my design come to life!”

Helpful Report

Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,149 reviews