CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,043 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,043 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	98%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

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Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th September 2025

1708

Anonymous

Anonymous // 01/01/2019

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“The custom made team created a beautiful engagement ring. Their team is very knowledgeable in gemstones, metallurgy, and all things Jewelery. Very satisfied with my order, they exceeded my expectations.”

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Posted 2 years ago

“Super helpful, worked with me to create something unique (rather than using existing templates), made the process fun overall!”

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Posted 2 years ago

“Great at communication during design process, worked well with budgetary restrictions, stunningly beautiful final product. Absolutely no complaints, 10/10 would and will recommend!”

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Posted 2 years ago

“Wow! CustomMade is an outstanding company with superior customer service. They made the process so easy. I ordered a family crest ring for my husband and it is absolutely beautiful! He was so excited. Even the delivery box that it arrived in was first class! From start to finish, the experience was excellent! We will be back!!!”

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Posted 2 years ago

“I have used this company twice and they are AMAZING! I cannot say enough. The design process is super easy, communication is great and the finished product is beautiful. I will be using them again.”

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Posted 2 years ago

“This team was absolutely fabulous to work with! They helped me on a budget friendly ring for my wedding and didn't try to upset me, knowing I has a hardset budget to work with. They were very knowledgeable and helpful when helping with the finer details of my Fiancé's ring. They were also very responsive and kept me up-to-date throughout the entirety of the project! I will definitely be using them for future projects!”

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Posted 2 years ago

“The people I worked with at Custom Made were amazing every step of the way. They were very careful to make sure I was getting what I wanted. They were respectful of my budget and gave me options of ways to keep the project within my budget like size of the gemstones, number of accent stones, kind of band. The best part was they let me link her Pinterest board and their designers were able to get most of their inspiration from there, but still customize it to us.”

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Posted 2 years ago

“I was looking online for the perfect engagement/wedding ring set. I knew exactly what my fiancé to be wanted and it was not the usual combination of gem and metal. I found Custom Made on an internet search. I could not be happier with the entire process. I have never been through the process of making a custom piece of jewelry. I cannot imagine that this is a better way to do this process. The communication was excellent! I dealt with nothing but experts with every detail along the way. Their experience and expertise was invaluable to me. I know that my fiancé will love what we have created.”

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Posted 2 years ago

“CustomMade has helped my fiance and I design 3 rings; an engagement ring and both our wedding bands. We have been so impressed at the quick response time, creative designs, and overall experience that CustomMade offers! We both highly recommend trusting them with your jewelry.”

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Posted 2 years ago

“I was pleasantly surprised with how remarkable the customer service was. No other business has showed such joy and excitement to help ensure I had the best experience but more importantly that I can have the perfect ring for my special girl. Thank you so much for an excellent job and for being a part of the journey.”

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Posted 2 years ago

“The people at Custom Made were very responsive and kept me updated the entire process, my ring came in perfect and very pleased with the ring and price wasn’t that bad compared to the estimates given at other sites.”

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Posted 2 years ago

“Awesome experience and result!”

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Posted 2 years ago

“It was easy, the people are nice, and they did exactly what I wanted and if I wanted something changed about the design everytime the answer was “no problem we’ll get right on that” definitely recommend.”

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Posted 2 years ago

“They did an excellent job creating a one of a kind ring. My fiancee absolutely loves it. The communication with the design team was simple and the creation was pretty quick for a custom piece.”

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Posted 2 years ago

“What a great experience it is to work with CustomMade. From the design stage to the final production, they work with you to achieve your heart's desire. Superior service all the way through. This was my second project with CustomMade and it will not be my last. I can't recommended them enough!”

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Posted 2 years ago

“great communication and the Ring turned out fantastic”

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Posted 2 years ago

“The ring came out beautifully! CustomMade was incredibly helpful throughout the entire design, sourcing, and creation process, really guiding me through and finding exactly what I wanted that fit within my budget. No matter the task I had or the change in design direction, they were able to accommodate and find exactly what suited my needs.”

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Posted 2 years ago

“I am absolutely in love with the signet ring. The details and all the work is perfect. I will definitely be coming back for more in the near future. Thank you!”

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Posted 2 years ago

“I really enjoyed working with custom made and plan to do so again in the future”

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Posted 2 years ago

“What an amazing process. From initial contact to delivery of the engagement ring, the team at CustomMade held my hand through every step of the way. I received top-notch communication and guidance, I never had to "guess" if work was being done -- I knew every stage as it was happening. The quality of work is phenomenal! What an absolutely GORGEOUS ring. My fiancée was just as floored by the quality as I was. I could go on for hours about the team, but I'll just sum it up by saying "Absolutely work with these guys if you want something truly special".”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,043 reviews