CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,149 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,149 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 24th October 2025

Johnny Procaccio

Jules Haick

CustomMade.com 5 star review on 19th October 2025

Marney Elliott

Gift Bakumbi

1724

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My gf and I were looking at wedding rings and couldn’t seem to find the the right one I was looking around for custom options and came across Custom Made. The entire process is very professional and they keep you updated with every detail the entire way. When I got to the 3d model phase it wasn’t looking quite right and they fixed the design for me no problem. The final ring came out better than i thought it would 10/10 would recommend them to anyone.”

CustomMade.com 5 star review on 8th March 2023

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Posted 2 years ago

“Very well organized, and stayed very near the budget. The results are stunning and the timing is really good.”

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Posted 2 years ago

“CustomMade.com made designing the perfect engagement ring and wedding band set easy, fun, and stress free. Their team of design professionals took my idea and brought it to reality in the most stunning form possible. From preliminary drawings to 3D models, the process of design is fun and engaging. Once designed, the ring is cast and finished and let me tell you, every piece comes out GORGEOUS. I even had my own wedding band custom designed after seeing how amazing my fiance's rings came out. I will NEVER use another company for custom jewelry, and if you use their services just once, you won't either. CustomMade is the absolute pinnacle of quality custom jewelry.”

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Posted 2 years ago

“This of course was my first time buying an engagement ring, and it was an amazing experience! From the knowledge and skill of the artist and crafters perfectly transforming my ideas into a gorgeous ring to the understanding of finances. This is definitely something i will be recommending to any friends who are thinking off proposing or those who just want an amazing personalized custom piece of artwork. Because its definitely more than just a ring. Its art that you can wear!”

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Posted 2 years ago

“My fiancée had my engagement ring designed and made through Custommade and it exceeded both our expectations! They also designed a matching band so when it was time for us to order the band too, everything went very smooth. They had the design we had agreed on, so it took just a couple days of going back and forth between final design and stone selection to have the ring sent to production. The ring was shipped a few days later and arrived very quickly. Everyone is very easy to work with and responsive, they work around your vision to make sure everything is exactly how you want. I highly recommend working with them!”

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Posted 2 years ago

“Everything was made super simple. There where a couple times I had to put a hold on my ring because of a change in finance and every time they worked with me and waited almost an entire year very patiently from the beginning of the ring making process to when I was able to make final payments and get my ring. Custom Made is the best jewelry buying experience I’ve ever had and will almost definitely use them again in the future.”

CustomMade.com 5 star review on 5th March 2023

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Posted 2 years ago

“Such great team! Very easygoing and friendly! When it came with design and just stone selection they definitely gave good advice and tips! Will recommend”

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Posted 2 years ago

“Awesome experience, they worked with me through every process as I was unsure to begin with and am so incredibly happy with the final product!! Thank you custom made team!”

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Posted 2 years ago

“Wonderful process”

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Posted 2 years ago

“From the start to finish of the project these guys have been unbelievable. Not pushy, considerate to all changes and kept me updated every step of the way. If you’re looking for your next jewellery piece or unsure about how to design something special these guys will be sure to assist. If you’re reading this, it’s your sign to get using Custommade. Me and my fiancée are so happy with the ring we purchased. We’ll be back for more I’m sure”

CustomMade.com 5 star review on 4th March 2023

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Posted 2 years ago

“This is the second ring I've ordered through CustomMade, and they continue to impress with their flexibility, upfront pricing, patience, and attention to detail through the design process. And the final product is, once again, good quality and exactly what we were hoping for.”

CustomMade.com 5 star review on 3rd March 2023

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Posted 2 years ago

“The customer service was great. The team was patient as we went through a number of design changes. At the end, they got everything exactly right, and my now fiance couldn't be happier!”

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Posted 2 years ago

“I and my partner are so pleased with the finished product, ecstatic would be the word, the service was exemplary and the timelines were always met. I would recommend CustomMade to anyone, I am going to purchase my wedding band from them as soon as we set a date.”

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Posted 2 years ago

“The experience was amazing from beginning to end. I felt heard, like my opinions and input mattered to the max. I will forever rave about this website and their service. Both my husband and I are pleased with my wedding set/ 5-year upgrade. Excellent service, highly recommend!”

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Posted 2 years ago

“Everyone was super amazing and worked well with what I wanted, the ring turned out super beautiful. They also followed up after I got it making sure it was up to expectations. Definitely recommend giving them a try”

CustomMade.com 5 star review on 27th February 2023

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Posted 2 years ago

“It was a wonderful experience working with the CustomMade team! The channel for communication is easy to use and we were kept up to date with the process every step of the way. Their artists/jewelers are so talented, it was very exciting to watch them bring our vision from paper to life! We are so happy with our beautiful, unique wedding bands!”

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Posted 2 years ago

“Everything about the process was very neat, organized and finished within a reasonable time frame.”

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Posted 2 years ago

“Absolute professionals in all areas! Fantastic communication in all steps! Product delivered was exactly as expected. Beautiful custom creations!”

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Posted 2 years ago

“The team at Custom Made is phenomenal !! They interacted with me at each stage in the production on my signet ring. I am extremely happy with my ring. The design and workmanship are spectacular and it is absolutely beautiful. Definitely an heirloom !! Thank you very much.”

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Posted 2 years ago

“They designed a really good ring for me. They also stayed patient when I kept changing the look of the ring that I wanted, they truly care about your vision for the ring.”

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Posted 2 years ago

CustomMade.com is rated 5.0 based on 4,149 reviews