CustomMade.com Reviews

Name: CustomMade.com
Rating: 4.95

5.0 Rating 4,289 Reviews

99 %

of reviewers recommend CustomMade.com

5.0

Based on 4,289 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	2 - 3 Hours
Customer Service	5 out of 5

About CustomMade.com:

CustomMade is the world's largest online custom jeweler. We design and make everything from scratch, at a price that's roughly the same as buying something off the shelf. We specialize in engagement rings and wedding bands, but also make signet rings, pendants, necklaces, and statement rings. If you have an idea for a piece of jewelry, please come chat with us. If you would like to read more reviews of our service and/or view a portfolio of our completed work, please go here: https://www.custommade.com/reviews/

Visit Website

Location:

90 Sherman St, CustomMade.com
02140

CustomMade.com 5 star review on 18th January 2026

1734

Anonymous

Anonymous // 01/01/2019

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“CustomMade did an excellent job creating a family heirloom for us. They inlaid a very challenging coat of arms into a sterling silver ring which I hear can be a challenge to work with. This piece if jewelry is exquisite and will be passed down for generations.”

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Posted 4 years ago

“Very helpful team which helped me create an amazing ring. The sky is the limit working with CustomMade and they can make it happen. Amazing company.”

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Posted 4 years ago

“You guys did amazing with the ring! The updates you guys gave were very detailed and also said what steps were next, and what possible choices I would have along the way. Everything was great! To top it off its literally thousands of dollars cheaper then going to a jeweler and picking out a ring for sure!”

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Posted 4 years ago

“My experience with this service was above and beyond and beyond even that! I honestly decided just for fun to see what CustomMade was about and within minutes of submitting interest, I was contacted by a representative. From there, each step and each contact made the whole process so easy and their responses were quick and helpful. I cannot describe how happy I am with my ring and have received countless compliments on it. Thank you so much, CustomMade!!”

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Posted 4 years ago

“CustomMade was incredible to work with. Every step of the way their team showed understanding, flexibility, and an eagerness to explore my ideas. They represent the modernization of custom jewelry crafting and the experience is flawless!”

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Posted 4 years ago

“I was really impressed by how quickly they respond and how thorough they are during the design process.”

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Posted 4 years ago

“Amazing! The experience as a customer was easy, wonderful, and comfortable. A stark contrast to working with jewelry stores. The team was prompt, transparent, and patient with design changes and questions large and small. I highly recommend!”

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Posted 4 years ago

“They were amazing from top to bottom, the service was very classy and friendly and also they help you all throughout the process! I would strongly recommend to anyone. They were an amazing experience.”

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Posted 4 years ago

“Working with CustomMade to get a custom engagement ring created was a fantastic decision! They were with me 100% of the way throughout the entire process, and were extremely thorough when presenting options and opinions on the design; as well as providing detailed updates along the way. I never once felt like I was out of the loop or that my opinions weren't being heard. They were also very understanding and honest about pricing budgets and limitations. Overall, I'm extremely impressed with the amount of dedication, care, and professionalism they put into my project. I would highly recommend CustomMade for anyone looking to create a stunning, personalized piece of jewelry; it was truly a top-of-the-line experience.”

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Posted 4 years ago

“Amazing service that helps you every step of the way, they will work with you with any questions you have and make it as painless as possible! The product that comes out is just as amazing as the staff, couldn’t have been any happier with the outcome of our ring!”

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Posted 4 years ago

“Custom Made did a great job in creating my bracelet. They communicated every step and offered flexible payment options. I couldn’t be happier”

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Posted 4 years ago

“This was by far the best thing I could have hoped to find for asking my partner to be with me forever, and to show everyone else our commitment. While it seemed kinda strange doing it all online and getting it shipped at the end, the quality exceeded my standards and I would tell everyone they should use CustomMade. They can help maximize your budget and make something unique to you and that in itself will make your partner and their fiends impressed. I used CustomMade for my engagement ring and then again for the wedding band a few months later. They were able to match the rings so they fit together and continue to recreate the magic of the combo together. They work quickly, but as with custom things sometimes it’s not perfect the first time and they have to remake it. So try and plan ahead so you are not in a rush to get this ring. It’s worth the time to make the perfect ring.”

CustomMade.com 5 star review on 18th October 2021

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Posted 4 years ago

“Fantastic company to work with. No matter the challenges or obscurity of the proposed ring idea, they will find a way to work with you to make something truly magical for your significant other. Cannot thank them enough for the constant communication and transparency.”

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Posted 4 years ago

“CustomMade was fantastic in everything they did. I had them forge a custom made engagement ring and matching wedding band for my girlfriend, who is now my fiancé.. The staff was very generous and knowledgeable in the products and services they were providing. They were accommodating and changed the design to my exact specifications to make it perfect for my fiancé. The finished product came down exactly as the 3D model had shown and it was such a beautiful piece. I would highly recommend CustomMade for any special and unique ring design for your special loved one.”

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Posted 4 years ago

“Custom Made worked very diligently and quickly to make the perfect ring for my Husband. We also received it in record time so that we could have it for the ceremony. Thank you to the team for being communicative and clear throughout the entire process.”

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Posted 4 years ago

“You will really enjoy the experience if you choose CustomMade for your ring. During the design phase, I was very impressed by the high levels of customer care showed by the team; the attention to detail, patience and professionalism. That aside, the final product created for me exceeded my expectations. I will definitely use CustomMade again!”

CustomMade.com 5 star review on 17th October 2021

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Posted 4 years ago

“My experience with Custom Made was amazing!! I was surprised at how well organized and easy to use the website was. Also, they shocked me with an amazing team of experts, who are very kind and helpful. My now fiancé loves the ring, and so does the rest of the family!! Thank you very much Custom Made!!”

CustomMade.com 5 star review on 16th October 2021

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Posted 4 years ago

“Custom made did an amazing job with my memorial ring. They are very responsive to messages and provide step by step information throughout the process. I am so happy I found them!!!”

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Posted 4 years ago

“The CustomMade team worked with me through the whole process, and the rings look just as imagined. I'd highly recommend using their service for a truly unique ring!”

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Posted 4 years ago

“Y’all have been so kind to me and kept me up to date while the ring was being made. Even have been super patient while we had ti send the ring back to be remade. Thank you for making this ring!”

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Posted 4 years ago

CustomMade.com is rated 5.0 based on 4,289 reviews